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Jae Lee
1,261 Reviews
1,261 Reviews
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1261 Reviews of Jae Lee
August 19, 2022
I have been bringing my car for service for 9 years. Always satisfied by excellent service. Only downer now is the lack of a finished service waiting area. Their service recommendations have been sp Always satisfied by excellent service. Only downer now is the lack of a finished service waiting area. Their service recommendations have been spot on for my Azera. More
by EUGENEODDI22
Verified CustomerOther Employees Tagged: Sean Kim, Javier Olivares, Jay Jussal, Faustino Lozano, Javer Esquivel
August 10, 2022
Professional staff, trustworthy service and maintenance. Easy to make appointments online. Haha Delicious coffee while waiting in clean sitting area. Easy to make appointments online. Haha Delicious coffee while waiting in clean sitting area. More
by MICHELLEKLAMAS
Other Employees Tagged: Jay Jussal
August 09, 2022
Car wasn’t worked on when scheduled and there are several dirty handprints inside of the car..We scheduled to bring in the car at 11:00AM to have the catalytic converter changed out. It wasn’t until after I dirty handprints inside of the car..We scheduled to bring in the car at 11:00AM to have the catalytic converter changed out. It wasn’t until after I spoke with Tito at approximately 2:15 on Tuesday the 2nd about not removing the bumper to check the forward collision warning device and we will reschedule that for another day. I was told by Tito that they will button up my vehicle Afro pick up. I get a call at around 4:30PM from Tito that they cannot replace the catalytic converter due to not having the right size gasket. We had to leave the vehicle overnight and the vehicle wasn’t ready for us to pick up until after 7:00. I did leave several messages prior to 4:00 asking for an update but did not get a return call. We showed up at 5:30 to find out that they were working on the car. When I asked why I didn’t get a return call I was told he was busy. Not good customer service. We were told that we would be given a free detail and 3 free oil changes since we encountered the delays. That did not take away from the fact that there were several dirty fingerprints on the interior headliner and seats. More
by cheechi812
August 07, 2022
Great service at a fair price The only beef was at check in 4 rows with no instructions on which line to pull in We were second but by the time they started checking in cars they went all over the place a in 4 rows with no instructions on which line to pull in We were second but by the time they started checking in cars they went all over the place and we became 5th in line Other people were also very upset Easy fix to keep it stress free for all More
by bOBEsallee
August 04, 2022
Takes ages and ages to get through (phone constantly busy) and getting someone to respond to inquiries is near impossible. I won't likely go back to this dealership unless I have no other choices. I e busy) and getting someone to respond to inquiries is near impossible. I won't likely go back to this dealership unless I have no other choices. I even had one of your employees say that the service workers aren't great about returning calls/messages. Ridiculous. More
by HEATHER.CORREA
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