Jakub Kania | Page 65

My salesman Jordan was amazing. He was patient and knowledgeable and I ended up buying a very nice 2021 Toyota Tacoma. Thank you to everyone. knowledgeable and I ended up buying a very nice 2021 Toyota Tacoma. Thank you to everyone. More

by JGROVER74 Verified Customer Verified Customer

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James Hicks is a honest sales person and works very hard. I will refer customers to him. James Is the reason we come back to Heiser Toyota. I will refer customers to him. James Is the reason we come back to Heiser Toyota. More

by MJWIEBEL Verified Customer Verified Customer

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The salesman, Bill Lawrence, was excellent. He held a car for us that had not yet even been built, and kept us informed. When we actually bought the car this past Saturday, Bill went out of his way to explai for us that had not yet even been built, and kept us informed. When we actually bought the car this past Saturday, Bill went out of his way to explain key elements of this technologically-advanced auto (Toyota Highlander HJybrid. Unfortunately, we did have an unpleasant experience at the very end of the transaction, when the financial person pitched a very hard sell of several insurance programs. I made it clear at the outset that I would not be purchasing these programs, yet he made me and my wife sit there and listen. I don’t doubt that this was Heiser’s standard operating procedure, and that he was required to do this. He is actually a very nice guy. So I blame the dealer. Sad to end up leaving this bad taste in the customer’s mouth. Still, the overall experience, including our time with this financial officer, was attentive and satisfying. Hence the five stars. More

by NEILSHADLE Verified Customer Verified Customer

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i went in looking to get my first car by myself. i'm 18 and had really no idea what was going on or what papers, bills, or features were included when it came to leasing or buying a car. thankfully joe hel and had really no idea what was going on or what papers, bills, or features were included when it came to leasing or buying a car. thankfully joe helped me find a car that i can see myself in for the next term of my life. the car i got is one that i'm looking to keep around for a while. and since i'm so young leasing was the more affordable option. so thanks to this team for helping me out! More

by cole kovnesky Verified Customer Verified Customer

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Al was very helpful in purchasing my new Highlander recently and my son’s Camry a few years ago. He was thorough in answering all my questions and worked to get me the best price possible. I will go ba recently and my son’s Camry a few years ago. He was thorough in answering all my questions and worked to get me the best price possible. I will go back the next time I am looking to buy a car. More

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Nice and simple experience. Did almost everything over email. Would have been nice to get paperwork prior to coming in, as well as "extras" info (e.g., extended warranty). I like time to think about the email. Would have been nice to get paperwork prior to coming in, as well as "extras" info (e.g., extended warranty). I like time to think about these things. More

by JRHUCK Verified Customer Verified Customer

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The salesman, Al Hussain, was awesome. Very knowledgeable and helpful. This is my 3td car with him. One thing I did not like was being told that Al would gather all my financial information on the sales f and helpful. This is my 3td car with him. One thing I did not like was being told that Al would gather all my financial information on the sales floor. I feel this is a breach of my privacy. On the negative side, the financial person, Goran, was brash, pushy, and arrogant. More

by CATHLEEN_MAN Verified Customer Verified Customer

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My experience with Al is always excellent. He is always professional and personable. This is my 3rd car with Al as my salesman. I highly.recommend him to anyone looking for a Toyota. I do not like w professional and personable. This is my 3rd car with Al as my salesman. I highly.recommend him to anyone looking for a Toyota. I do not like working with Goran He is very condescending, bordering on rude. He is extremely pushy and does not listen to what the customer is saying. Another issue I had this time, was the finance person having Al, who is a salesman, to do my financial information at his desk in the open showroom. This information is extremely private and I believe having me share things such as my social security number, financial data, etc., is against the privacy act. This information should only be given to the financial person in a private office. I expect my salesman to do just that - show me vehicles, explain their features and help me determine the best fit for me. He should not be doing financial functions or taking off and putting on license plates. This is not anything against Al, but against the current policy of Toyota. More

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Good people, good deals we worked togethether with joe Reynolds and we got the deal done. In and out the same afternoon. Done deal, all good Reynolds and we got the deal done. In and out the same afternoon. Done deal, all good More

by HARTASSOC Verified Customer Verified Customer

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I like my car 🚗 but would like it better if I could play my old cd’s and if I had on screen navigation. Xxxxxxxxxxxxxxxxxxxx play my old cd’s and if I had on screen navigation. Xxxxxxxxxxxxxxxxxxxx More

by PEACE4LILLIE Verified Customer Verified Customer

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