Jalen Chatman

South Bay Hyundai responded

Thank you for sharing such thoughtful feedback about your IONIQ 5 purchase! We’re especially glad Jalen’s knowledge of the vehicle’s features stood out. When you’re comparing vehicles and dealerships, having someone who can confidently explain how everything works can make a huge difference. We’re also happy Juan made the paperwork process straightforward and took the time to walk you through your options, including the extended warranty. It’s important that customers understand what they’re considering and feel comfortable with their decisions. We’ll be sure Jalen and Juan see your kind words. Congratulations on your IONIQ 5, and thank you for choosing South Bay Hyundai!

South Bay Hyundai responded

We’re sorry to hear that your experience left you feeling rushed or as though your business was not valued. We understand how frustrating it must have been to encounter a delay with your bank and then feel pressured by the finance team rather than given the time needed to resolve the issue. We also regret that Jalen was unavailable at the time of your appointment. Your comments regarding the finance process, scheduling, and overall customer service have been shared with our management team for review. Thank you for bringing your concerns to our attention.

South Bay Hyundai responded

We’re so glad to hear this! Feeling heard and taken seriously makes a big difference, and it’s wonderful to know Omar gave you that kind of experience. We’ll make sure he knows how much you appreciated his attentiveness. Thank you for the thoughtful review and for trusting our team with your vehicle!

South Bay Hyundai responded

Thank you so much for your incredible feedback! We’re truly honored to be considered a top-tier Hyundai dealership in the South Bay. It means a lot to hear that our team’s friendly, attentive approach and commitment to going above and beyond have made such a positive impression. Creating an experience where our customers feel valued and well taken care of is something we take great pride in. Thank you for your recommendation and for choosing South Bay Hyundai. We truly appreciate your support and look forward to welcoming you back again in the future!

South Bay Hyundai responded

Thank you for the great review! We’re so glad to hear your salesman was helpful and patient throughout your decision-making process. It’s important to us that you feel comfortable asking questions and taking the time you need to choose the right vehicle. We truly appreciate your kind words and your trust in our team. Congratulations on your new vehicle, and thank you for choosing us!

South Bay Hyundai responded

Thank you for the kind review! We’re so glad to hear Jalen was able to help your mother get into a new ride and make the process smooth and easy. We truly appreciate your support and hope she enjoys her new vehicle!

South Bay Hyundai responded

Thank you for your kind review! We’re so glad to hear you experienced excellent customer service and that our team was accommodating, friendly, and clear in answering all your questions. It’s also great to know you appreciated the clean and organized environment. We truly appreciate your support and look forward to seeing you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We understand how frustrating it can be to make multiple trips and wait for extended periods, and your comments about the finance process and wait times have been shared internally for review. We value your time and your perspective, and feedback like yours helps us identify areas where we can improve the experience for our customers.