James Banach
James Banach at Herb Chambers Toyota of Auburn

James Banach

Service Advisor

Herb Chambers Toyota of Auburn

809 Washington St
Auburn, MA 01501

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4.9
274 Reviews
4.9

274 Reviews

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274 Reviews of James Banach

July 08, 2025

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Employee Rating

James was wonderful. His team diagnosed and repaired my issues within hours.great service and atmosphere More

by lisapet217
Service Price Transparency
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Recommend Dealer
Yes
Jul 09, 2025

Herb Chambers Toyota of Auburn responded

This feedback makes our day! Thank you for choosing Herb Chambers Toyota of Auburn and highlighting the great work done by James and the team.

July 03, 2025

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Top service and customer oriented. They were great with answering any questions that I had and got the job done within great time. I will continue to bring my vehicle for all my servic More

by devoidfan1
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Anderson

Jul 04, 2025

Herb Chambers Toyota of Auburn responded

Hi! Thank you for sharing your great review at Herb Chambers Toyota of Auburn! We are happy to hear that you are always so well taken care of by our team. See you next time!

June 30, 2025

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Very friendly, informative and thorough. James is an excellent service manager. Excellent value. I have been getting my service here for years. More

by Bill
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Recommend Dealer
Yes
Jul 01, 2025

Herb Chambers Toyota of Auburn responded

Bill, we're delighted to hear that James and the team at Herb Chambers Toyota of Auburn have consistently provided you with excellent service. Thank you for your continued trust in us!

May 30, 2025

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I am very pleased with the sales and service at Herb Chambers Toyota of Auburn. The best dealer experience I’ve ever had - and I have purchased or leased 14 or 15 cars before coming here. More

by Cgentile33
Service Price Transparency
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Recommend Dealer
Yes
May 30, 2025

Herb Chambers Toyota of Auburn responded

Thank you for sharing your positive feedback about Herb Chambers Toyota of Auburn! We look forward to continuing to serve you in the future!

May 27, 2025

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Service and tech issues with James B. concerning oil change, tire rotation, and brake inspection. Debris left on passenger floor, (addressed in person.) Over inflated tires by 6 PSI,no b More

by dpdakota03
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jeffrey Krasner

Jun 09, 2025

Herb Chambers Toyota of Auburn responded

Thank you for the review. It's disappointing that we didn't meet the standards of care and professionalism you deserve, especially regarding communication and attention to detail. We value customer feedback as it helps us improve, so if you're open to discussing this further or have any other concerns, please reach out directly. Thanks again for bringing this to our attention. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

May 24, 2025

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As always James took excellent care of me and fully resolved my issues. I’ve never been disappointed by his service, the dealership should never let him go!! Thanks again!! More

by Ub122011
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Service Communication
Recommend Dealer
Yes
May 26, 2025

Herb Chambers Toyota of Auburn responded

Thank you for sharing your experience with James at Herb Chambers Toyota of Auburn! We're delighted to hear that he consistently provides excellent service and takes great care of our customers. Your feedback is greatly appreciated, and we'll be sure to pass it along!

May 23, 2025

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Thx james take care. . Recall Rav4 2018..My Wife and I very happy thx🙏 you 10 stars More

by Luis
Service Price Transparency
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Recommend Dealer
Yes
May 26, 2025

Herb Chambers Toyota of Auburn responded

Hi Luis! Thank you so much for your kind words and support at Herb Chambers Toyota of Auburn! We're really glad we were able to take care of the recall on your 2018 Toyota RAV4. It was a pleasure working with you and your wife. We're thrilled to hear you're both happy with the service.

May 19, 2025

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I was greeted immediately with a smile. Very friendly staff. My vehicle was done promptly within an hour and very happy. More

by fafahalinka
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Workmanship
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Recommend Dealer
Yes
May 20, 2025

Herb Chambers Toyota of Auburn responded

We're delighted to hear that our team at Herb Chambers Toyota of Auburn provided you with friendly and efficient service. Thank you for sharing your experience!

May 12, 2025

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Employee Rating

Always great service. Easy to get appointments. Friendly and well explained issues without any pressure to sell unnecessary services More

by gtlyras
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Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Krasner

May 13, 2025

Herb Chambers Toyota of Auburn responded

Thank you for sharing your positive experience with Herb Chambers Toyota of Auburn! We're delighted to hear that our team provided friendly and pressure-free service. We look forward to assisting you again in the future!

May 09, 2025

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Great, I like to bring my car there , the costumer services is excellent, good job More

by louis_ruthy
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Recommend Dealer
Yes
May 12, 2025

Herb Chambers Toyota of Auburn responded

Louis, thank you for trusting the Herb Chambers Toyota of Auburn team with your vehicle's service needs! We look forward to seeing you again next time!

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