James Banach
James Banach at Herb Chambers Toyota of Auburn

James Banach

Service Advisor

Herb Chambers Toyota of Auburn

809 Washington St
Auburn, MA 01501

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4.9
286 Reviews
4.9

286 Reviews

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286 Reviews of James Banach

November 08, 2025

Dealership Rating
Employee Rating

Great service with a friendly staff. Everyone is personable and easy to deal with! Thank you for always being top notch! More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Herb Chambers Toyota of Auburn responded

We're flattered by your kind words for our team! Thank you for being a Herb Chambers Toyota of Auburn customer. See you next time!

October 25, 2025

Dealership Rating
Employee Rating

2nd time I’ve had to use a dealership for my Camry it was such an excellent the 1st time I absolutely wouldn’t have gone anywhere else and I returned to HerbChambers because of the customer service. Especial More

by Mike.morgan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 27, 2025

Herb Chambers Toyota of Auburn responded

Thank you for the glowing feedback, Mike! We're thrilled to hear you had such a positive experience with Jim and the team. We truly value your trust in Herb Chambers Toyota of Auburn! Safe travels ahead!

October 07, 2025

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Employee Rating

First time for me at this service center, for 20k standard maintenance. Service agent James (Jim) was very helpful and professional. Turnaround time was exactly as promised, that alone scores high More

by Charles R.
Service Price Transparency
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Recommend Dealer
Yes
Oct 08, 2025

Herb Chambers Toyota of Auburn responded

Charles, thank you for sharing your experience with Jim! We are thrilled to hear that you felt comfortable and well taken care of throughout your visit. We truly look forward to seeing you again at Herb Chambers Toyota of Auburn! Have a great day!

October 01, 2025

Dealership Rating
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Service has always been great. Wait time is very reasonable. Scheduling an appointment is easy. Amy was great checking me in. Like the special offers More

by krausejan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Anderson

Oct 01, 2025

Herb Chambers Toyota of Auburn responded

Thank you for choosing Herb Chambers Toyota of Auburn and sharing your experience with Amy! We’re happy to hear you've always been impressed with our service team. We hope to serve you again! Safe travels!

September 24, 2025

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This was my first time going to herb chambers. It's very big inside, very clean and comfortable waiting area. More

by farmamamma
Workmanship
Service Time
Recommend Dealer
Yes
Sep 24, 2025

Herb Chambers Toyota of Auburn responded

We're thrilled you found our dealership so welcoming! Thanks for choosing Herb Chambers Toyota of Auburn! We hope to see you again soon!

September 05, 2025

Dealership Rating
Employee Rating

My service advisor James Banach is very professional and personable! I recommend him very highly! More

by Geetha
Service Price Transparency
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Recommend Dealer
Yes
Sep 05, 2025

Herb Chambers Toyota of Auburn responded

We truly appreciate your support—thank you for the five stars! – Herb Chambers Toyota of Auburn

September 05, 2025

Dealership Rating
Employee Rating

After 22 years, 4 new Toyotas, and wanting to trust these service and sales departments, I give up. Among other repairs they recommended, the removal of rusted rear suspension parts to align the rear end wou More

by Wjmilosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alyssa Moran

Sep 10, 2025

Herb Chambers Toyota of Auburn responded

Thank you for the review. I'm sorry to hear that your recent experiences have caused you to question your confidence in our team. If you're open to discussing this further or have any questions, please feel free to reach out directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

August 23, 2025

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Service department gets highest marks possible. Car sales made me lower satisfaction score to a 4. More

by rxman1560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Herb Chambers Toyota of Auburn responded

Thank you for the review. We appreciate your feedback about both our sales & service departments, and encourage you to reach out directly if there are any outstanding questions or concerns that we can address for you! - Herb Chambers Toyota of Auburn

August 20, 2025

Dealership Rating
Employee Rating

The service advisors are very attentive to the clients. Pleasant and super friendly. Would go again for service needs More

by tperkfam6
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Herb Chambers Toyota of Auburn responded

It’s great to hear that you enjoyed working with our service team at Herb Chambers Toyota of Auburn! We look forward to assisting you again in the future. Safe travels!

August 14, 2025

Dealership Rating
Employee Rating

Always an easy experience. The service staff is the best my 77 years has seen!! More

by GetNUpThere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Moran

Aug 18, 2025

Herb Chambers Toyota of Auburn responded

We’re glad we could go that extra mile for you! Thank you for choosing us! - Herb Chambers Toyota of Auburn

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