James Beal
James Beal at Mazda of Palm Beach
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James Beal | Page 2

Sales Manager

Mazda of Palm Beach

2677 Northlake Blvd
North Palm Beach, FL 33403

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4.6
48 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

23 yrs, 11 mos

4.6

48 Reviews

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48 Reviews of James Beal

January 30, 2020

Dealership Rating
Employee Rating

A plus My wife and I met Phil very easy going transaction met all our needs car priced exactly how i wanted. great experience best so far More

by ALMECU1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Edwardo, Rodney Maharrey

January 26, 2020

Dealership Rating
Employee Rating

Probably the best Dealership i have experienced Catalina is a very knowledgeable and pleasant person. We found her to be very helpful with her technical assistance. She is and will be a great asset More

by marimart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Rejouis , Catalina Reinhardt, Jay Rossow, Kellie Sheetz

January 13, 2020

Dealership Rating
Employee Rating

As Good as It Gets The team of Craig Vitti, Ben Cekovic, and James Beal worked together to make this car purchase an excellent one. Informative, patient, and honest, Cr More

by A Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ahearn, Will Rejouis , Craig Vitti

January 08, 2020

Dealership Rating
Employee Rating

Deceptive Business Practices Mazda of Palm Beach advertised a 2019 Mercedes Benz GLC 300 on Cargurus and Auto Trader as being loaded with options with a MSRP of 52K. I went to the More

by jrmiller2
Recommend Dealer
No

Other Employees Tagged: Daniel Ahearn , Todd Holcomb

Jan 09, 2020

Mazda of Palm Beach responded

Thank you so much for your feedback . The window sticker was given to you by our sales manager it wasn't hidden whatsoever . The used car window sticker that was on the outside of the window is printed and put on the vehicle by an outside company. Those window stickers are VIN decoded and nothing is manually entered. It actually says standard trim " Nappa Leather " and then in optional equipment it said "MB Tex Upholstery " We understand how that can be confusing and although you and your wife on 2 separate occasions came and looked at the vehicle and spend over 4 hours at the dealership with multiple test drives and purchased the truck for $4254 Under Kelly Blue Book Fair Market Price , Our managers still went out of there way to offer you a refund which your response was " Thats Not Good Enough" We apologize for the confusion and want to thank you for your business and Making Us The Number One Mazda Dealer In South Florida And The Number 1 High-end Pre Owned Dealer In Palm Beach County !

Jan 10, 2020

Mazda of Palm Beach responded

Thanks so much for the follow up. A GLC 300 is a Mercedes Benz Truck not in their car line up its classified by Mercedes as a" Truck SUV ". Neither here nor there. The outside company and software company that decodes those stickers based on VIN decoding Software not by manual entries whatsoever. The sticker if you would like we can email you a copy of says nappa leather and in optional equipment says " MB Tex Upholstery " This is a software error as the truck cannot have both. We have reached about to Vauto and Dealer Inspire to have these issues corrected and they have resolved the issue 2 weeks before this review was every made. We move very quickly with issues at our family owned and operated store. We work extremely hard to keep the outside companies we have to use as accurate as possible but understand there no company or software is perfect. Once we found out about the issues without skipping a beat we reached right back out to you to make it right as we always will. We are the highest ranked Mazda Store in the entire east coast and work relentlessness at keeping our customers safe and happy You say you were never offered a refund , if you would like I can send you over the phone call recording of our sales managers offering you that refund. Which you replied that our offer " 350 Is Not Enough " We apologize for your feeling on the matter but we feel we have went above and beyond on the purchase price almost 5k under book value and the service we offered you after the sale. Thank you again for your business !

Jan 09, 2020

jrmiller2 responded

First of all, I did not buy a "truck". I bought a 2019 Mercedes Benz GLC 300. Secondly, my wife only came to your dealership once at the time that we bought the car, and we never took a test drive in the vehicle. We certainly never spent 4 hours at the dealership at any time. I have a copy of the dealer sticker and at the very top it states that this vehicle "includes NAPA leather interior." There was no "confusion" about the fact that this vehicle was equiped with Napa Leather interior, because the salesman and I actually spent about 10 minutes discussing the fact that the Napa leather option on this vehicle was a significant upgrade which is not found often on these vehicles. I was never offered a refund, so once again Mazda of Palm Beach has misrepresented the facts relating to this transaction. A reputable dealer would never tell the customer that they take no responsibility for the accuracy of the window sticker and the advertisements placed on Cargurus and AutoTrader. The fact that the vehicle was priced under Kelly Blue Book is no excuse for misrepresenting what equipment is on the vehicle. Reputable dealers do make mistakes, but when that happens they take responsibility for them, they don't try to pass the blame to some other third party. The fact that the dealer contracts with a third party for preparation of advertising and window stickers does not relieve the dealership of the responsibility to make sure that the information is correct. Mazda of Palm Beach needs to own up to their mistake and make it right. The NAPA leather option on this vehicle costs $1600, which is not an inconsequential amount when one is buying a car. Furthermore, your response does not address the fact that Mazda of Palm Beach advertised that this vehicle had an MSRP of $52K when the actual MSRP was $47.5K. That is a material misrepresentation! I guess the message that any potential Mazda of Palm Beach customers should take away from this review is that Mazda of Palm Beach takes no responsibility for the accuracy of its advertising and promotional materials or of the accuracy of window stickers that it puts on its used vehicles. Is that really the message you want to send to potential customers?

Jan 10, 2020

jrmiller2 responded

A $350 gift card is not a refund and $350, which is 1% of what I paid for the vehicle, is certainly not adequate compensation to me and my wife for the mistake that Mazda of Palm Beach has acknowledged was made by their contractor for which Mazda of Palm Beach is responsible. It is good to hear that you have worked with your contractor to resolve this issue so that other customers will not be mislead by incorrect information on your window stickers, but my wife and I would not have purchased this vehicle if we had known that it did not have a Napa leather interior, a $1600 option. I think a reasonable resolution of this issue would be for Mazda of Palm Beach to refund the $1000 dealer fee, which is what I have previously suggested as a resolution of this issue. I am both surprised and disappointed that although Mazda of Palm Beach has acknowledge that as a result of a mistake by their contractor both their salesman and the window sticker on the vehicle I bought incorrectly represented that the vehicle had a Napa Leather interior, a $1600 upgrade option, Mazda of Palm Beach is unwilling to properly compensate me for their mistake, as any reputable dealer would certainly do. If you are considering buying a car from Palm Beach Mazda ask yourself this question - "Do I really want to buy a car from a dealer who says they are not responsible for the accuracy of their advertising on CarGurus and AutoTrader or the accuracy of the window stickers that they put on their pre-owned cars? Is it acceptable to you that if this information that is provided to you is incorrect that the sales managers tells you that you should have read the disclaimer in the fine print at that bottom of the window sticker. Ask your self, is this a dealer I can trust?

January 03, 2020

Dealership Rating
Employee Rating

I have bought HUNDREDS of cars in my lifetime. I have NEVER had such an awesome buying experience in my lifetime. Every part of the buying process couldn’t have gone more smoothly. Jay, Ben, James and Da More

by PBMazda4life
Recommend Dealer
Yes

Other Employees Tagged: Ben Cekovic, Daniel Ahearn , Jay Rossow

Jan 09, 2020

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

January 02, 2020

Dealership Rating
Employee Rating

Guillio was the most polite salesman I have ever came in contact with. He listened to all our needs and made the experience enjoyable for once. We will be sending all our family and friends to Mazda of Palm More

by Prtn0106
Recommend Dealer
Yes

Other Employees Tagged: Rodney Maharrey, Kellie Sheetz, Giullio Ugarriza

December 26, 2019

Dealership Rating
Employee Rating

My husband and I came to this dealer and what a great experience we had, an awesome team Phil was very helpful and knew what he was doing, James helped us pick the right car and Ben and James did a great More

by Sabrina Ramirez
Recommend Dealer
Yes

Other Employees Tagged: Ben Cekovic , Candice Hamilton, Jay Rossow, Phil Schleede, Philly, James, Ben and Jay

Jan 09, 2020

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

December 18, 2019

Dealership Rating
Employee Rating

Philip, Jay, Ben and James took great care of me, I explained then my needs how much I could pay because of my budget and they helped me. More

by Jesse
Recommend Dealer
Yes

Other Employees Tagged: Ben Cekovic , Jay Rossow, Phil Schleede

Jan 09, 2020

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

October 24, 2019

Dealership Rating
Employee Rating

Excellent customer experience Nice physical plant to visit; very responsive to my needs as a buyer; both Josh and Phil went out of their way to be helpful, and the management and A More

by AAK
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Joshua LaBarre, Will Rejouis , Phil Schleede

Nov 09, 2019

Mazda of Palm Beach responded

Thank you so much for the feed back ! Pricing Made Us Number One and Customer Service Keeps Us There. Thank you for helping us become the number one Mazda dealer in South Florida !

October 20, 2019

Dealership Rating
Employee Rating

My first Mazda CX5 Todd was very knowledgeable about the car. He was very nice and patient. He worked hard to get my business. I got a great deal didn't pay more than More

by Ivette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Todd Holcomb

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