James Lee | Page 15

Ouch! Purchased a used truck "as is" from Phil Long, since I purchased the vehicle it always had a rattling sound from the engine bay that I didn't notice w Purchased a used truck "as is" from Phil Long, since I purchased the vehicle it always had a rattling sound from the engine bay that I didn't notice when I test drove it. Come to find out it's the timing chain that requires attention, and will also take $2450.00 dollars to get replaced. When I went to the sales department I bought it from they tried to work with me on trade but couldn't even offer 1/4 of what I paid for the truck Just a few months ago. I understand the meaning of as is and the risk that I'm taking, but why wasn't I informed when i purchased the vehicle or even a couple weeks later when I took it back for a safety inspection, this would've helped me in buying a different vehicle. Not a good experience, I used to spread the word about how good this place was to MY customers, no longer recommending this dealership to family, friends, or my customers. More

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Excellent at his job! I purchased my vehicle online from out of state. James was very helpful in getting me the lowest rate possible, and he sent the paperwork to me by UPS I purchased my vehicle online from out of state. James was very helpful in getting me the lowest rate possible, and he sent the paperwork to me by UPS the next day. Each page of the paperwork had very easy to follow instructions to help me fill it out. You can't do it any better than that! A+ More

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Fast and friendly The process was quick, friendly, and without meandering. The sales people let us explain what we wanted and didn't work to make us look for something The process was quick, friendly, and without meandering. The sales people let us explain what we wanted and didn't work to make us look for something else. More

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Looking for a used truck Website was fairly clear. It was a big help that they worked with USAA and Bellco to both get me a good price and a good financing deal. Dustin is wor Website was fairly clear. It was a big help that they worked with USAA and Bellco to both get me a good price and a good financing deal. Dustin is working hard to learn about cars, and didn't know a ton about the Chevy I was interested in, but I really appreciated his low-key approach. It might have been nice to test drive another vehicle for comparison, but I didn't ask for that, either. More

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Best Purchasing Experience Ever. Period. I have purchase four new cars in my adult life. This one was the easiest I have ever had. Rob Liley found exactly the truck I wanted. James Lee showed I have purchase four new cars in my adult life. This one was the easiest I have ever had. Rob Liley found exactly the truck I wanted. James Lee showed me some great extended warranty options (which I usually never buy) and then made them all work for me with Ford's 0% interest plan. More

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Very happy with my F350 Phil Long had an amazing number of trucks to choose from. I was looking for a used F250 or 350 and drove a diesel and gas version. I wanted diesel f Phil Long had an amazing number of trucks to choose from. I was looking for a used F250 or 350 and drove a diesel and gas version. I wanted diesel for the power, but Justin explained how a diesel needs to be pushed hard and wasn't a very good daily vehicle. For now it will be a daily vehicle so I purchased a gas truck. He had an 2015 F350 with under 9000 miles on it. I purchased it with very little hassle negotiating. I thought there 2nd offer was fair. I would recommend Justin and Phil Long Ford. More

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Great experience, love my car! This is a really great dealership. I did my search on the internet via consumer reports car buying and within minutes after I submitted my information This is a really great dealership. I did my search on the internet via consumer reports car buying and within minutes after I submitted my information Raquel texted me and emailed. Her email was very welcoming and customer service oriented. When I visited the dealership she was very helpful and spent a lot of time with me to look at options and explain things. I never felt rushed or pressured. It was a pleasant experience which I never expect to have when buying a car. After my purchase (she really went to bat for me) she followed up the very next day. I highly recommend her and the dealership. Nothing but friendly customer service oriented people there! More

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Used Truck Sales staff was helpful and easy to work with. Finance department was helpful and knowledgeable, All team members worked well to get us taken care of Sales staff was helpful and easy to work with. Finance department was helpful and knowledgeable, All team members worked well to get us taken care of with out being pushy yet still helped streamline the buying process. More

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Truck purchase Working with Juan through the Internet saved us time. We told him what we were looking for and had vehicles ready for viewing. When we got there. Working with Juan through the Internet saved us time. We told him what we were looking for and had vehicles ready for viewing. When we got there. More

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Spectacular Great price, excellent and timely closing and friendly people. I was greeted immediately with a friendly smile, the price was as agreed without any ha Great price, excellent and timely closing and friendly people. I was greeted immediately with a friendly smile, the price was as agreed without any hassles. More

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