71 Reviews
Write a Review71 Reviews of James McIntyre
December 14, 2019
Excellent sales staff and service . This was our third Honda purchase and we cannot say enough about the quality of service we have received. Our entire process once we chose our vehic . This was our third Honda purchase and we cannot say enough about the quality of service we have received. Our entire process once we chose our vehicle took no longer then two hours. Love you guys and gals. More
Other Employees Tagged: Bob Drake , Cody Davenport, Paula Redden
June 09, 2019
Horrible Dishonest Service I had two recent experiences that convinced me never to work with this dealership again. The first was early this year (2019) when I had new tires put I had two recent experiences that convinced me never to work with this dealership again. The first was early this year (2019) when I had new tires put on my 2013 Civic. I negotiated with the dealer for a reasonable price and had the installation done. Two month later one of my tires began to leak regularly. I return to the service station and asked them to investigate. They claimed have done an inspection and that there was no issue. They put air in the tire, and I was on my way. A few days later I was again struck with the same low pressure in the tire. They inspected again and this time determined that the tire was not properly installed, and the leak was due to this issue. They fixed the issue and then proceeded to charge me for the fix, even though they were responsible for the faulty install. They were not willing to stand by their service and were unconvinced to waive the fee even though they were responsible for the original bad installation. The second time I dealt with the service center was to get extended warranty service for a bad original paint job on my 2013 Civic. They were not my first choice, but I needed to go through a Honda dealer, and they are the most convenient location for me. I tried multiple times with multiple calls to the office to get the paperwork done to get the warranty work done. Three weeks later the warranty request still has not been submitted to Honda. The phone rep, Jeannine Belanger, was extremely rude and condescending on the phone with every call. Ken Crawford who took the original pictures never followed through with the process. James McIntyre was rude and dismissive every time I came in the shop to ask for help. Mike Segien couldn't be bothered to return a single call or follow up in any manner. The dealer is fine for a simple oil change, if you come in knowing what you need, but beyond that the team does not want to be bothered with any work that might not be profitable to them. They do shoddy work and inspections. They are very pushy on the upsell of unnecessary flushes and "recommended service" that anyone with a basic knowledge of automobiles knows is garbage. I would not recommend them in any fashion. More
Other Employees Tagged: Mike Segien , Ken Crawford, Jeannine Belanger
February 28, 2019
Everything went great and fast. Everyone very helpful Will go to this dealership because everyone is ready to answer questions and very helpful . Everyone is very knowledgeable. Always given an estimate o Will go to this dealership because everyone is ready to answer questions and very helpful . Everyone is very knowledgeable. Always given an estimate of time it will take for the work to be done More
Other Employees Tagged: Karen Campbell, Sue Garland
September 12, 2018
True customer service Always professional and informative. Work to solve my issue updating me during the process. Dover Honda service takes the time necessary to understand Always professional and informative. Work to solve my issue updating me during the process. Dover Honda service takes the time necessary to understand my expectations. More
September 12, 2018
car inspection they are always very nice there and the waiting room is comfortable. It is close to my house so its very convenient. I have all my service done here a they are always very nice there and the waiting room is comfortable. It is close to my house so its very convenient. I have all my service done here and will continue to do so More
September 06, 2018
Customer Service is EXCELLENT Whether you're having your vehicle serviced (or purchasing a new one), it's always a pleasure doing business with Dover Honda! All the employees I hav Whether you're having your vehicle serviced (or purchasing a new one), it's always a pleasure doing business with Dover Honda! All the employees I have come in contact with are great. This past visit - James McIntyre and Brian Gagne were especially helpful! Thank you! More
Other Employees Tagged: Sue Garland, Brian Gagne
August 17, 2018
Exemplary Service Again Professional, courteous and cost effective service. Ahead of promised time. Friendly and clean waiting area with comfortable seating and amenities. I Professional, courteous and cost effective service. Ahead of promised time. Friendly and clean waiting area with comfortable seating and amenities. I bought my vehicle here and have always serviced it here as well for those reasons. More
Other Employees Tagged: Mike Segien , Anthony Mounsey
August 16, 2018
Very helpful! My old car broke down in Pennsylvania but the fantastic team at Dover Honda turned my bad luck around because they happened to have the exact model of My old car broke down in Pennsylvania but the fantastic team at Dover Honda turned my bad luck around because they happened to have the exact model of car I wanted to buy on the lot! They took care of everything so I could drive off in my new car in just a couple of hours. They even vacuumed out the rental car so I could return it. More
Other Employees Tagged: Tony Khoury , Cody Davenport, Sarah Northrop
August 13, 2018
Vehicle Service Went in for first oil change and tire rotation, Fast, friendly service. Washed the car and vaccumed as well. Nice waitining area as well. Will definit Went in for first oil change and tire rotation, Fast, friendly service. Washed the car and vaccumed as well. Nice waitining area as well. Will definitely be taking my car their for service moving forward. More
Other Employees Tagged: Mike Segien , Anthony Mounsey
August 12, 2018
Great Service Experience Great service, quick easy inexpensive clean nicely laid out waiting area come to this dealership all the time always treated very well will return aga Great service, quick easy inexpensive clean nicely laid out waiting area come to this dealership all the time always treated very well will return again and again More
Other Employees Tagged: Mike Segien , Bryan Laskin