James McIntyre | Page 3

Takes great of car of my car. Staff has been very helpful and knowledgeable. C Staff has been very helpful and knowledgeable. C More

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I have been a customer at Dover Honda for 17 years now. I have purchased 6 vehicles here. I met James years ago and he never forgets who I am. He is readily available when I have a car issue. He listens an I have purchased 6 vehicles here. I met James years ago and he never forgets who I am. He is readily available when I have a car issue. He listens and makes sure he understands. he ensures I can get my vehicle in as my schedule allows or he will find me a loaner car. He will make sure the service is warranted so I am not out of my budget. He is absolutely pleasant and personable and always has a kind work to say. If I am in the dealership for something other than service, he always makes time to say hello. He is a great person and Dover Honda is lucky he's on their team. More

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I visited Dover Honda for an oil change and tire rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming ser rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming service. Unfortunately, for what should have been routine maintenance, the resulting effects were less than optimal. After the oil change and tire rotation was complete, the tire pressure light came on en route home. I returned to Dover Honda for a re-check of the tires' psi. The service advisor rechecked the psi on all the tires, and the tire pressure gauge was reset. The service advisor publicly reprimanded another colleague who had worked on the Honda Civic and told him not to set the tire pressure so high; and later told me that the reason the tire pressure light went on was due to a missed step with the tire rotation service ~ forgetting to reset the tire pressure gauge. It was an uncomfortable and confusing conversation for myself as a customer, and for the colleague who was publicly called out for being inept on routine vehicle maintenance. The next day, after arrival home, I noticed that the right passenger hubcap was missing ~ caused by work done the previous day during the tire pressure re-calculation. Additionally, there was a noticeable rattling sound from the right front side of the vehicle at 50mph+~ reminiscent of a similar occurrance 5 months ago when a bolt became loose and was retightened. I called Dover Honda service and was told that I could stop by anytime to have the hubcap replaced. I returned a couple of days later; however, the the Service department had closed early. I was never informed me of the early closure, and, additionally, I learned that the hubcap was not in stock and would need to be ordered. I will need to return to Dover Honda for a 3rd time ~for the hubcap, and the noticeable rattle ~ due to careless work done for simple, routine maintenance. Overall, a less than pleasant and frustrating experience (and, unfortunately, increasingly frequent). Will rethink future maintenance and service at Dover Honda. More

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Buying my new vehicle was a pretty easy and no hassle process. When we were walking through the lot, Al came out and said hello and that if we needed anything to let him know. He arranged for a test driv process. When we were walking through the lot, Al came out and said hello and that if we needed anything to let him know. He arranged for a test drive of a Ridgeline and off we went. After the test drive we sat down and talked a bit about the vehicle we drove and the new ones that were coming in. We left it at "I am interested but I have to arrange financing and think on it a bit more". Al was cool with that and no pressure. A few days later he called to ask if we made any decisions and I said yes I want the pickup. After that it was super simple. He sent me an email with the information the loan and insurance people would want. I sent him a document to prove financing. Then I went in to pick it up. During the pickup process, you spend about 15-20 minutes with the finance person. This is a very easy going process. Then you go back to Al who finally puts a little pressure on you. He really wants you to be happy so he is pressuring you to let him walk you through the vehicle and show you any tricks that you may not know about it. It wasn't really pressure but this is just to show how easy the process is. Al is very knowledgeable about Honda vehicles and really did show me some tricks. I enjoyed working with him and the rest of the team at Dover Honda. Incidentally, I had been to Dover Honda a few months back for a routine service on my 11 year old Honda so I already knew the people there were nice. At least in the service area. More

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Everyone at Dover Honda makes you feel like family. Notable mention goes to Michelle Doyle, for going WAY out of her way to bring TWO vehicles from sister dealerships for us to try (we bought the seco Notable mention goes to Michelle Doyle, for going WAY out of her way to bring TWO vehicles from sister dealerships for us to try (we bought the second one). Outstanding professional service! More

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The team at Dover Honda always meets and exceeds my needs and expectations. This is the reason why I will always come back to buy my Honda’s from them. and expectations. This is the reason why I will always come back to buy my Honda’s from them. More

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When I responded to a letter I received regarding early turn in of my lease vehicle, Paula contacted me to discuss what I was considering. I explained I wasn’t sure whether I should go to a new lease or bu turn in of my lease vehicle, Paula contacted me to discuss what I was considering. I explained I wasn’t sure whether I should go to a new lease or buy out my lease. Through phone contact and emails Paula presented my options along with explanation so I could make the best decision. There was no pressure, just reassurance. That is gold to me! When I met with Paula to finalize my decision, it was obvious the care and time put into a safe and social distanced environment! We went over financials again to be sure. It was a very professional, calm, humorous and easy process. Thank you Paula! When Karen Campbell took over the transition to a new lease, she picked up where Paula left off. We discussed colors, options, documents, etc. Thank you Karen. I so appreciate everyone at Dover Honda for always stepping up to the plate! Always the best! More

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Great Experience Cody was very knowledgeable, helpful and respectful of all my needs while buying my car. The process was relatively quick - even for a very busy day Cody was very knowledgeable, helpful and respectful of all my needs while buying my car. The process was relatively quick - even for a very busy day at the dealership. I had been contemplating a trade for the new 2020 Pilot and he was great in getting me into the car I wanted. More

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Paula is amazing. She worked with me via messenger on her day off and had the car I wanted before I even arrived at the dealership. A++++ day off and had the car I wanted before I even arrived at the dealership. A++++ More

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Rick Stern did I a great job of taking back my 2018 Accord EX-L and getting me into a 2019 CRV EX-L. I told him what I could pay and willing to put down. Very good experience! The reason I wanted to Accord EX-L and getting me into a 2019 CRV EX-L. I told him what I could pay and willing to put down. Very good experience! The reason I wanted to swap the Accord, was due to a number of rattles in the cabin; dash, rear deck, headliner, and lumbar support. I had the car in 6 different times to have it fixed under warranty, and I had enough. Luckily Rick was able to accommodate and work out a deal for both us. More

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