Jami Meredith | Page 17

Dropped our 2017 MDX off for a 25K mile service. Excellent service, from the greeter, Eric, through the service advisors, Jami and Zach, to the tech, Clint. Excellent service, from the greeter, Eric, through the service advisors, Jami and Zach, to the tech, Clint. More

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We have been customers with Acura Columbus for years in their service department but have not purchased a vehicle from them. What a great experience! We had an appointment to look at a couple of Certified their service department but have not purchased a vehicle from them. What a great experience! We had an appointment to look at a couple of Certified Used Acuras and when we arrived Steve had them both running and ready! He was straight up and honest.. no pressure. We drove away 4 hours later in our 2016 Acura MDX! More

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Always a great experience! I don't even know where to start every aspect is A+ Pulling in you are promptly greeted and helped everything is ready and waiting no unwanted surpris I don't even know where to start every aspect is A+ Pulling in you are promptly greeted and helped everything is ready and waiting no unwanted surprises. I have received a loaner vehicle every time, with no hassle, text updates and quick check out! Great job guys keep up the great work! Servicing a vehicle is never fun , thanks for making it quick and easy! More

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These guys are the best organization there could be in the car world. Sales staff and process so easy to work with and understand. Service Department is absolutely top notch. Ian in Finance is great too. the car world. Sales staff and process so easy to work with and understand. Service Department is absolutely top notch. Ian in Finance is great too. I guess I should have said we just brought home our 8th Acura tonight since 2001! More

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From start to finish everyone was peasant and helpful. I was worked into the schedule and the service was efficient . They provided a coupon for a discount which was unexpected and very helpful. was worked into the schedule and the service was efficient . They provided a coupon for a discount which was unexpected and very helpful. More

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Recall inspection Dealership is so user-oriented. Really Appreciate what owner Zhongshan Connelly has created. My recall resulted in just inspection, no fix necessary Dealership is so user-oriented. Really Appreciate what owner Zhongshan Connelly has created. My recall resulted in just inspection, no fix necessary. I was given a 2019 loaner (wish it had been the NSX). My car was washed and tires inflated to match the weather change) when I picked it up More

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I was in the waiting area the whole time I set up the B123 service for my car and when I made the appointment I told them I would be waiting. When I checked in with one of the service women, I set up the B123 service for my car and when I made the appointment I told them I would be waiting. When I checked in with one of the service women, I confirmed I would be waiting. She gave me a sheet of paper with time estimates and the wireless password. I was supposed to have an update at 9:30. I was working and at 10 had no update. I asked another service person who came out to update another customer. My service person came out and said he was told I left and needed a call. He said he called me. I had not received a call. Turned out he called my husband who was in a meeting. We have corrected the phone number every single time we have gone in for service. Every single time they get it wrong. If I had not checked in, who knows how long I would have sat there. At least the wireless worked well. More

by ALMS Verified Customer Verified Customer

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Poor Service I had parts ordered, called them back to schedule and never received a call back following my voicemail. When I called yeaterday the receptionist was I had parts ordered, called them back to schedule and never received a call back following my voicemail. When I called yeaterday the receptionist was rude and unprofessional over the phone, along with the gentleman that called me back. I have had issues before and the main reason of why I did not add a service package to my lease this time around. If it weren't for Steve Ault I would not have a Acura do to the service issues with service department. More

by katihood Verified Customer Verified Customer

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Outstanding My car needed a new engine/transmission etc and the issue was diagnosed quickly and they communicated the issues w/ me throughout the whole process. My car needed a new engine/transmission etc and the issue was diagnosed quickly and they communicated the issues w/ me throughout the whole process. More

by WORLEY999 Verified Customer Verified Customer

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Battery replacement My battery unexpectedly died (which is always the case, right?) I was able to get the car started and took it to Acura Columbus with no appointment a My battery unexpectedly died (which is always the case, right?) I was able to get the car started and took it to Acura Columbus with no appointment at about 4:30. They got me in right away and replaced the battery quickly. I was out in under about an hour. Great service! More

by kwadublin Verified Customer Verified Customer

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