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Jamie Annese
852 Reviews
Dealership Experience
18 yrs
Industry Experience
21 yrs, 9 mos
852 Reviews
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852 Reviews of Jamie Annese
July 27, 2020
Great service but left extremely frustrated Good morning, I visited Ferman BMW to repair a fairly bad wheel wobble in my 2016 435i. After the initial inspection, it was determined that the f Good morning, I visited Ferman BMW to repair a fairly bad wheel wobble in my 2016 435i. After the initial inspection, it was determined that the front wheel was bent and would need to be replaced. I discussed the wheel replacement with Jamie and informed her that I had purchased the wheel/tire warranty plan when I purchased the car as the salesman had informed me that "the warranty will cover everything from punctured tires and bent or cracked rims from hitting a curb or pothole." While the warranty is not cheap, I knew that low-profile run flats and BMW wheels would be expensive to replace so I had might as well pay a little each month should I puncture a tire or damage a wheel. Jamie had the pleasure of informing me that what I was told by the salesman is not technically true as the warranty will not, in fact, cover my bent wheel. She explained that the warranty does not apply because the wheel is not bent far enough to leak air or make the car unsafe to drive. I politely expressed my frustration to Jamie and explained to her that I had very clearly been told the warranty would cover "punctured tires or bent wheels." She informed me that was not the case and I would be required to pay for the wheel replacement. I did and am pleased with the repair. However, this experience has left me very frustrated with Ferman BMW and the disconnect between what I was told and what is actually the case as it relates to additional services I was sold when I purchased the car. Jamie was very polite and courteous through this whole experience. I am left feeling quite disenchanted with Ferman, unfortunately. Sincerely, Matt Marshall More
by M Marshall
Verified Customer
July 26, 2020
Very good l I am very satisfied with the service I receive at your dealership. Also the outstanding treatment which I receive from Jamie Annese she is a credit to I am very satisfied with the service I receive at your dealership. Also the outstanding treatment which I receive from Jamie Annese she is a credit to your dealership. More
by DBOLDI
July 16, 2020
New X5 I was in the dealership to purchase a new vehicle. Ferman makes the car buying experience a pleasure. For me, the car sale is the easy part; however, I was in the dealership to purchase a new vehicle. Ferman makes the car buying experience a pleasure. For me, the car sale is the easy part; however, I always make sure that the service is top notch. We all know that cars need service, and a good service team, takes all the anxiety away. Great team, great service, great dealership. More
by cshowalter
Other Employees Tagged: Robert Chodorowski , Scott Douglas
July 02, 2020
Jimmy and Leon were great. They came out to my place of work and picked up my car and safely brought it back by the end of the day. I won’t go anywhere else. work and picked up my car and safely brought it back by the end of the day. I won’t go anywhere else. More
by amanda.deem
Other Employees Tagged: Nick Hawk, Kyle Silcox, Mickey Lambert, Karl Alvarez , Phil Bennis, Alan Mazur, Paul Scaglione, Jimmy Whaley
June 26, 2020
Have always enjoyed working with the people at Ferman ,from sales to service,they treat you like royalty. They will always be our BMW dealership. ,from sales to service,they treat you like royalty. They will always be our BMW dealership. More
by deet0
Other Employees Tagged: Joe Cleaver, Karl Alvarez , David Soto
June 25, 2020
Excellent Customer Service ....fast, punctual and professional ... By far the best BMW Center in the Tampa Bay area ... Loaner is never a problem ....Bravo Ferman professional ... By far the best BMW Center in the Tampa Bay area ... Loaner is never a problem ....Bravo Ferman More
by PARTSMANBMW
Other Employees Tagged: JJ Joynes & all parts department
June 19, 2020
Amazing service at Ferman either purchasing or servicing our vehicles. I always recommend Ferman to everyone I know. Thank you for all your services. Highly recommended our vehicles. I always recommend Ferman to everyone I know. Thank you for all your services. Highly recommended More
by spallante
Other Employees Tagged: Mary Keller
June 18, 2020
Very impressive customer service I recently moved to Florida from Michigan and had to find a dealership for service , the service was far superior than I have ever had. I recently moved to Florida from Michigan and had to find a dealership for service , the service was far superior than I have ever had. More
by lgeary
