Jamie Annese | Page 83

Pleasantly surprised I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman. More

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Reasonable for an oil change Price is always an issue since I own an older model. I keep my car in excellent condition. Will probably have to start using private mechanics to mai Price is always an issue since I own an older model. I keep my car in excellent condition. Will probably have to start using private mechanics to maintain my car in the future. Not worth the cost to maintain a vehicle 11 years old at your parts and labor prices. I know I won't be purchasing another BMW because of this. More

by CHRISTYCHOLCOMBE Verified Customer Verified Customer

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Excellent Service! Highly recommend this dealership hands down. I travel from Riverview to Palm Harbor because I know I am going to get great service and value. My Ser Highly recommend this dealership hands down. I travel from Riverview to Palm Harbor because I know I am going to get great service and value. My Service Advisoris the best. I’ve been driving BMWs for over 25 years and she is by far the best I’ve ever had at detail and follow-up. My Client Advisor is a gem to work with. She searches and fights for the best deals for me. This dealership always surpasses my expectations!! More

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Great service personal, Jamie kept me apprised of the work being done & explained what was being done. She coordinated my service appointment when a courtesy vehicle was av Jamie kept me apprised of the work being done & explained what was being done. She coordinated my service appointment when a courtesy vehicle was avsilable. Excellent service! More

by C PETERS Verified Customer Verified Customer

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Outstanding service Jamie was a great Advisor to work with and very helpful. The service drive and write up area is very neat and clean. I would definitely recommend this Jamie was a great Advisor to work with and very helpful. The service drive and write up area is very neat and clean. I would definitely recommend this Dealership to friends and family. More

by mpezzino Verified Customer Verified Customer

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Fast, courteous and efficient service. My service experience was pleasant and work was done fast and efficiently. A report was provided to me on the condition of my other tires and Jamie My service experience was pleasant and work was done fast and efficiently. A report was provided to me on the condition of my other tires and Jamie my service manager, again left me with a courteous exit note. More

by MYROD2 Verified Customer Verified Customer

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Excellent Service The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and the service is everything one would expect from a premium car dealership. More

by ro5rpi3 Verified Customer Verified Customer

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Exceptional Customer Service Working with Jaimie made my appt pleasurable. I took a loaner as well and that was good too. Very professional staff. Jaimie’s team person that tried Working with Jaimie made my appt pleasurable. I took a loaner as well and that was good too. Very professional staff. Jaimie’s team person that tried out my car for the vibration was also great. More

by Suz10 Verified Customer Verified Customer

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Professional I have used Ferman BMW in Palm Harbor for several years and have been extremely satisfied with the quality of service. Worth a special mention is Jami I have used Ferman BMW in Palm Harbor for several years and have been extremely satisfied with the quality of service. Worth a special mention is Jamie, my Service Contact who has always been helpful and professional. I can't specifically remember the names of all that I interacted with but without exception they have all been first class. I More

by RobertD Verified Customer Verified Customer

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Steven Venden with impressive Service excellence! Once again I purchased my BMW from Ferman BMW of Palm Harbor. And once again Steven Venden surprised me with how top-notch the dealership and his sal Once again I purchased my BMW from Ferman BMW of Palm Harbor. And once again Steven Venden surprised me with how top-notch the dealership and his sales abilities are. They make you feel as if they’re on your side, which they are. Love going to this place no hassle and always Exceptional service. By the way the service department is second to none, Nick and Jamie always take care of any issues. Keep up the great work! More

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