Jamie Annese | Page 82

Best People in the Bay area! I live in downtown Tampa and ended up making the drive over to Palm Harbor - Ferman BMW - as i was sick and tired of getting the run around at the oth I live in downtown Tampa and ended up making the drive over to Palm Harbor - Ferman BMW - as i was sick and tired of getting the run around at the other local dealerships. I am definitely happy I made that drive, as the whole Ferman automotive group has been nothing but a pleasure to work with, especially Brian Gaines. If you are looking for a laid back, no pressure purchasing experience he is your go to guy. Genuinely good people, and aim to keep a smile on your face rather than focus on making their dollar and take yours. More

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Service Great service & friendly people. It’s always easy getting my car serviced. Especially with the service of getting a loaner car! Gary is so easy to wor Great service & friendly people. It’s always easy getting my car serviced. Especially with the service of getting a loaner car! Gary is so easy to work with! More

by bshimberg Verified Customer Verified Customer

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The staff went out of their way to make me feel at home Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very fri Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very friendly More

by schatztomgirl Verified Customer Verified Customer

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Great Service Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain about! More

by SPRIRITT11 Verified Customer Verified Customer

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Wasted my time I have a Range Rover that was purchased from your Volvo dealership. Had it diagnosed but warranty said to take it where I got it from, so I called and I have a Range Rover that was purchased from your Volvo dealership. Had it diagnosed but warranty said to take it where I got it from, so I called and they said they didn’t know if they could fix it. Rep was going to check and call me back. 2 days later I get a call from the BMW dealership, whom I again explained the diagnosis to, etc, and was told yes, they could take care of it. Got there the day of the appointment, they had my car back for about 90 minutes and the service rep came out and told me what they found with the diagnosis (which was verbatim what I told them had already been diagnosed) but they couldn’t fix it there and I would have to take it to Land Rover. All in all, 3-4 hours of my day wasted, when I should have been told in the first place that it couldn’t be taken care of at your dealership. On my only day off, I don’t appreciate having my time wasted, especially with no acknowledgment of it. More

by Cperkins812 Verified Customer Verified Customer

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This was a positive trip to your dealership, but..... You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much do You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much done to the car. I came in your dealership and after the car had been pulled back in the garage your service clown comes up and goes “ your the one that had the red convertible that was running so rough”. Funny that at that time I had driven that car 68,000 miles and it never missed a beat. Nobody came to me and said anything about running rough, let’s go out to the drive and I’ll show you. Only after it was in the garage where I couldn’t get to it or didn’t know what had been done to it before I got to it if I could have. This was a fraudulent deal from the get go. I originally brought it in because I had to have the car jump started and wanted to have them check the battery.. what a surprise I also needed a $500.00 battery too. The time before this one. I brought it in and told you service clown I wanted a price to have a flap back where the convertible top goes down. When the top is down the flap closes to keep junk from getting in where the mechanical parts for the top are. This clown tells me he needs $147.00 to find out what the problem is. I told him I just told him what the problem and what I wanted.” I need to check out the other side to see if it’s O.K.. I told him that side works fine. It opens when it’s supposed to and closes when it’s supposed to. That’s all it gets paid to do. It doesn’t sing,it doesn’t dance it just opens and closes and it does it fine. “ Well I still need $147.00 to check it out”.He told me that money would go towards repair cost if I wanted it fixed. $500.00- $1100.00. I ‘ve already got that lined up to be fixed in Tampa for $500.00. Of the service people I have worked Cesar screwed me out of $2600.00. Got no use for him at all. Steve the salesman.Ferman used to be reputable dealer. Customer service? That woman that answere your main switchboard could not be more arrogant if she tried. I would rather have my teeth pulled out than to,have to try to talk to her. Salesman Steve... crook. James Whaley, who I saw last time I was in the service dept. was great. More

by RBATTLE10 Verified Customer Verified Customer

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Excellent as Always! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! More

by Carmella Verified Customer Verified Customer

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Fraser Z3 maintenance Great service as expected. Ms. Annese and the BMW White Team were OUTSTANDING. I always work with Jamie; she is the best service manager at German B Great service as expected. Ms. Annese and the BMW White Team were OUTSTANDING. I always work with Jamie; she is the best service manager at German BMW. More

by JOHN.FRASER Verified Customer Verified Customer

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brought my car in to make sure everything is safe on it Jamie the serviceman was very understanding and he took care of me very professional as well the finance gentleman went to ask him about the warranty Jamie the serviceman was very understanding and he took care of me very professional as well the finance gentleman went to ask him about the warranty left on my car More

by GKOLLYDAS Verified Customer Verified Customer

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2012 X5 BMW Jamie took care of me a soon as I got into the dealership everything went smooth and well I would highly recommend the service department at BMW . Jamie took care of me a soon as I got into the dealership everything went smooth and well I would highly recommend the service department at BMW . More

by madeinsicely2003 Verified Customer Verified Customer

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