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Jan Rodriguez

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Jan Rodriguez

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Jan Rodriguez | Page 3

Service Advisor

Marino Chrysler Jeep Dodge

5133 West Irving Park Road
Chicago, IL 60641

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4.6

29 Reviews

Overview Reviews (29) Inventory (479)

4.6

29 Reviews

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29 Reviews of Jan Rodriguez

January 26, 2021

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My engine went bad in My grand Cherokee, I still had a warranty so I was covered. Due to poor communication between the warranty company and Marino’s I was without my car for 39 days. When I got my car b warranty so I was covered. Due to poor communication between the warranty company and Marino’s I was without my car for 39 days. When I got my car back, it was a gasket causing my engine to leak oil.... so I had to take my car back. If I get another Jeep in the future, I don’t think I will shop with Marino’s. More

by Qrjr2414

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Helpful 1

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Jan 30, 2021 -

Marino Chrysler Jeep Dodge responded

We are aware of the issue of getting your SRT engine replaced. The 3rd party warranty caused delay's by inspecting your vehicle 3 times before getting the approval. This was an issue for you being without your vehicle and us having your vehicle apart for 30 plus days. The gasket that leaked came with the new motor. Your frustration with this repair is understandable.

Jan 30, 2021 -

Qrjr2414 responded

I gave Marino’s authorization to break down my engine on 12/03/2020....I was notified on 12/07/2020 that I needed a new engine. The inspection was schedule for 12/11/2020....when the third party came to inspect the engine, it wasn’t broke down causing a unnecessary Delay. The gasket that came with the new motor was clearly leaking oil....and it was over looked. That’s unacceptable.

Feb 01, 2021 -

Marino Chrysler Jeep Dodge responded

You are correct they inspected the vehicle on the 11th, the lifter was lodged into the camshaft frozen, at that point the engine needed to be replaced. The 1st inspector agreed but the decision maker at the warranty company wanted the complete motor out of the vehicle before approving the claim. This is not normal and the first inspector knew the engine was not out of the vehicle prior to the first inspection. Its not our intention to delay these repairs and have a vehicle apart for a month. After the vehicle was inspected we made several calls to the inspection department waiting on hold for 1 plus hours to get any information on the status of the claim. In total the claim was for $ 16,177.12, your out of pocket was $ 100.00 on the repairs. That is a major expense and they took there time authorizing it. As far as the oil leak I agree this should have been identified after the vehicle was road tested prior to you picking up. We apologize for the return visit.

Feb 02, 2021 -

Qrjr2414 responded

My out of pocket expense is not the issue here, the commutation between Marino’s and the warranty company was poor. Let this be a teachable moment and do better next time.

January 06, 2021

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Employee Rating

I have been a long time loyal customer. Never in my life have I had such a terrible service experience at Marino’s . I drove 1 hour to bring my jeep to this dealer due to how great the service has been in t have I had such a terrible service experience at Marino’s . I drove 1 hour to bring my jeep to this dealer due to how great the service has been in the past . Jan Rodríguez was extremely rude and unprofessional. His attitude and demeanor was by far the worse I have encountered at Marino’s. Please consider a refresher course on professionalism, basic customer service and people skills . I will NOT be returning to service my vehicle in the future. More

by Ewilson0711

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Helpful 0

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Jan 30, 2021 -

Marino Chrysler Jeep Dodge responded

We are aware of the issue you had with Jan. The repairs were not covered and the rental charge caused a bigger problem. Jan should have handled the situation better and we have discussed the issue and at length. Please understand if you have any issues with our front line advisors ask to speak with his/her supervisor. Servicing a vehicle can be stressful our intentions are not to heighten that stress to our customers.

December 30, 2020

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Employee Rating

Superperb Service Every visit has been Great. Every one in there does a Great Job thank you for your Service. Yes Everyone does a Great Job.Thank you especially for your Smiles! From Securing to Sales and in there does a Great Job thank you for your Service. Yes Everyone does a Great Job.Thank you especially for your Smiles! From Securing to Sales and Service!!! Every One ♡ More

by trayford3386

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Lon Dunham, Teresa Nelson, Jose Quezada , Walter Bodnar, Serge Braslavsky, Manuel Burgos, Minh Diep, Shane Dunham, Jaime Nava Bustamante, Security

Helpful 1

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Jan 04, 2021 -

Marino Chrysler Jeep Dodge responded

Thank you! We appreciate your patronage.

September 20, 2020

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Employee Rating

TOOK MY CAR HERE AND SHOP REPLACED PARTS TONY IS NOT GOOD MECHANIC. THANKS FOR MAKING ME GO TRU xxxx ON GETTING MY CAR BACK TO NORMAL... YOU GUYS ARE NO GOOD. IM ALSO A TECHNICIAN FOR COMED... U GUYS ARE PAT MECHANIC. THANKS FOR MAKING ME GO TRU xxxx ON GETTING MY CAR BACK TO NORMAL... YOU GUYS ARE NO GOOD. IM ALSO A TECHNICIAN FOR COMED... U GUYS ARE PATHETIC.. ANYONE READING THIS RECONSIDER THIS PLACE.. TECH WORK ON OVER 2,000 CARS A MONTH U FIGURE OUT IF THEY HAVE OLD PARTS LAYING AROUND ... READY TO BE SWAPPED AND TO MAKE MONEY FROM HARD WORKING CUSTOMERS .... I EVEN HAD A TALK WITH BOB .. WHAT HE SAY? "PROVE IT" AND NOT TO WORRY OVER MATERIAL THING LIKE METAL.... REALLY??? 😂 MARINO CHRYSLER SHOP IS NO GOOD ...AT ALL.... More

by efra

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Other Employees Tagged: James Ebe , Tony Rizkallah

Helpful 0

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August 28, 2020

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Employee Rating

Great service! Worked fast and found everything that may need to be looked at soon. I would recommend anyone to come here and service their vehicle! need to be looked at soon. I would recommend anyone to come here and service their vehicle! More

by jefflindgren

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Robert Whiteman, Carlos Rodriguez, Edwin Rivera, James Ebe , Rafael Martinez

Helpful 0

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Aug 31, 2020 -

Marino Chrysler Jeep Dodge responded

Thank you for the 5 stars and awesome review, Jeff!

August 26, 2020

Dealership Rating

Employee Rating

Brought my vehicle in for service did several repairs very professional ,Busy dealer for a reason, would recommend for service. Happy with service making appointment was easy very professional ,Busy dealer for a reason, would recommend for service. Happy with service making appointment was easy More

by Bjm

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Aug 27, 2020 -

Marino Chrysler Jeep Dodge responded

Thanks for taking the time to give us a 5-star rating and positive review!

August 06, 2020

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Employee Rating

Always great customer service. The people there make you feel like your family. I have bought all my cars from Marino’s Jeep. Thanks guys for the beat service ever you feel like your family. I have bought all my cars from Marino’s Jeep. Thanks guys for the beat service ever More

by Cfd23daviddd

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: James Ebe

Helpful 0

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Aug 07, 2020 -

Marino Chrysler Jeep Dodge responded

We really appreciate the great review and 5 star- rating!

June 26, 2020

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Employee Rating

We had an amazing experience at Marino CJD. The staff is very friendly and eager to help you out. We ended up buying used but JC made it a smooth and pain free transaction. Thanks again! very friendly and eager to help you out. We ended up buying used but JC made it a smooth and pain free transaction. Thanks again! More

by djhypnotk

Recommend Dealer

Yes

Other Employees Tagged: JC Alvarado, Franky Moreno, Carlos Rodriguez , Kal Djendov, Rafael Martinez, Steven Nunez

Helpful 0

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Jun 29, 2020 -

Marino Chrysler Jeep Dodge responded

We appreciate the positive review! We hope to see you again soon!

May 29, 2020

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Employee Rating

Very nice experience with Dan, my car sales man. He was very knowledgeable and worked very promptly to help me buy my Jeep Grand Cherokee. I would be happy to come back and use Dan again for my next car pu very knowledgeable and worked very promptly to help me buy my Jeep Grand Cherokee. I would be happy to come back and use Dan again for my next car purchase. More

by pilotsean15

Recommend Dealer

Yes

Other Employees Tagged: Pete Babani, Dan Koljovic , Kal Djendov

Helpful 0

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May 29, 2020 -

Marino Chrysler Jeep Dodge responded

We really appreciate you taking the time to share about your experience at our dealership with Dan!

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