Jared Diveley | Page 2

service was exceptional, these people got me in for repairs on such short notice and really saved the day for me, I'm a travel nurse and had to be on the road Tuesday morning and they took such good ca repairs on such short notice and really saved the day for me, I'm a travel nurse and had to be on the road Tuesday morning and they took such good care of me and expedited my repairs to get me on my way; great job guys!!! More

by j.joyce26 Verified Customer Verified Customer

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Easy to get in and out. Everyone friendly and helpful. Pleasure doing business there.will let everyone know how great it is. Everyone friendly and helpful. Pleasure doing business there.will let everyone know how great it is. More

by Swede Verified Customer Verified Customer

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Everyone was so nice! Hunter and Larry made the car buying process easy and quick. Hunter and Larry made the car buying process easy and quick. More

by h.parlow.7 Verified Customer Verified Customer

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They are very professional & they treat customers with respect & they listen me properly & respectfully they are very helpful respect & they listen me properly & respectfully they are very helpful More

by ATULPATELNVS Verified Customer Verified Customer

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This is the 2nd VW I’ve got from Jared and the team at Lakeland VW. I’m always impressed with the courtesy and professionalism from the sales counter to the service counter. I love that they take a consul Lakeland VW. I’m always impressed with the courtesy and professionalism from the sales counter to the service counter. I love that they take a consultative approach to car buying instead of the high pressure sales approach most dealerships take. Cheers team, you all rock! - Dan More

by Dan T Verified Customer Verified Customer

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Awful experience, did not live up to agreements. Poor knowledge of warranty & nav. System. Would not recommend. Poor knowledge of warranty & nav. System. Would not recommend. More

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I love my dealership. It’s bright and happy place. Very knowledgeable. Enjoy the employees It’s bright and happy place. Very knowledgeable. Enjoy the employees More

by Summermoon661 Verified Customer Verified Customer

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Terrible service! Started out by dealing with Shelly Baker who is their supposed “Customer first impression specialist.” Nothing special about her at all. She’s incapa Started out by dealing with Shelly Baker who is their supposed “Customer first impression specialist.” Nothing special about her at all. She’s incapable of telephone calls and pushed me off on Anthony in finance who was even more inept than she was. Tried calling Jared Diveley, the GM twice, even left messages about my dissatisfaction and he never phoned back. I had money in hand ready to purchase and not a single person phoned me back. Welcome to the lazy Florida way of doing business. Reported them to the BBB. More

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Great, family style . The best. Sales man Hiram Mendez the best sales man in Florida.You lucky to have thus crew. The best. Sales man Hiram Mendez the best sales man in Florida.You lucky to have thus crew. More

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This was the third request for a survey. I did not want to do another survey for this dealership but since I still did not get any courtesy call from anyone from this place so I thought I s I did not want to do another survey for this dealership but since I still did not get any courtesy call from anyone from this place so I thought I should. I was told that my car was not covered under extended warranty for valve cover gasket. Both GM and the service manager were extremely rude and hung up the phone while I was trying to explain to them that it should be covered under diesel extended warranty. VW of America called me and admitted that the dealership was wrong and I was going to get a call from this dealership to have my repairs done under warranty. I never got a call. This shows how much they care about their jobs and how much knowledge they have about VW warranties at this dealership. I would still be ok if I would get an apology call from the rude GM. From the way he talked over the phone , I can tell he would never admit he was wrong even though he was 100% wrong... I am not sure how they will be able to lead by example at this place when the leadership does not know how to talk to a VW customer. Their poor excuse was that they did not sell me the car to me and they did not service it. However, they forget that they have to honor the VW warranty and treat the customer with respect. I am so grateful that VW of America acknowledged the issue right away and made it right. They were very polite and apologetic. More

by Daver Haci Verified Customer Verified Customer

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