Jared Diveley | Page 3

Staff is very friendly and accommodating. A very professional service department. I would recommend them to all my family and friends. A very professional service department. I would recommend them to all my family and friends. More

by walsh2 Verified Customer Verified Customer

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Had a appointment but kept getting moved down the queue very disappointed I have schedules to meet as well very disappointed I have schedules to meet as well More

by tpfisher Verified Customer Verified Customer

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I had a great experience buying my Taos at the VW dealership in Lakeland. I just stopped by and everyone was so friendly and welcoming. Best car buying experience I’ve had so far! dealership in Lakeland. I just stopped by and everyone was so friendly and welcoming. Best car buying experience I’ve had so far! More

by Tara Verified Customer Verified Customer

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General manager is TRASH and a LIAR. Service department can’t find anything wrong with a vehicle stopping for no apparent reason. I can’t wait to trade this lease in. I will NEVER deal w Service department can’t find anything wrong with a vehicle stopping for no apparent reason. I can’t wait to trade this lease in. I will NEVER deal with Volkswagen again More

by raven_west25 Verified Customer Verified Customer

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Lakeland volkswagen is the best volkswagen around, I have been coming here now for years. been coming here now for years. More

by Churos paper Verified Customer Verified Customer

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Already did give her an outstanding review as she was very knowledgeable and professional and kind! very knowledgeable and professional and kind! More

by donna.sica Verified Customer Verified Customer

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Accommodating, & extra Helpful. Staff are friendly, knowledgeable. It’s just a long wait but still satisfying visit Staff are friendly, knowledgeable. It’s just a long wait but still satisfying visit More

by mjherv58 Verified Customer Verified Customer

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The issue I have with the guys there at Lakeland Volks wagen is the comunication is very poor, it is always one sided thier side and collecting money. They worked on my car and really couldn't solve the wagen is the comunication is very poor, it is always one sided thier side and collecting money. They worked on my car and really couldn't solve the problem and really never did. The repair cost me oer $5600, and if you include all the small things done before to solve the issue before they suggested the $5600 repair it cost over $6000 in total. The people there don't know how to trouble shoot the problem and just go with what ever to get you in and out & collect cash. They even didn't take the time to see my vechile is in KM and not miles, they add my milage in carfax as miles and that is a big difference than KM. This all addes up to just not caring about customer at all. Regards, David Budgell More

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The service we have received the few times we were here was efficient, and done in a great timely manner. Also good at keeping you updated during your time of waiting. https://www.facebook.com/182806701 was efficient, and done in a great timely manner. Also good at keeping you updated during your time of waiting. https://www.facebook.com/1828067011/posts/pfbid0CKmtefBPMt43AzMH6P7wB9a1BzpBTjCeNx8BMR4Drtfj6VzYVLfggKwXwzJpJLs8l/?mibextid=Nif5oz More

by BSSMITH61 Verified Customer Verified Customer

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June 29th my 2019 VW Tiguan was dropped off at Lakeland VW and they told me I would need a new alternator, pully, and belt. which is all covered under warranty, I was told it would be ordered and arrive w VW and they told me I would need a new alternator, pully, and belt. which is all covered under warranty, I was told it would be ordered and arrive within 2/3 days… That was now 29 days ago and they have told me they have no idea when my car will be fixed and that parts are backordered with no date in site. I was then given a loaner that they took back after two weeks and they dropped off a dirty sticky replacement loaner that within one day of driving was alerting EPC ERROR, CHECK ENGINE, START STOP ERROR, NO LANE ASSIT and more… The car was pulling and having noticeable issues, when I called to report these issues, I was screamed at by the service manager Giovanni Aponte, The extreme disrespect and unprofessionalism this man displayed was the worst I’ve ever seen in customer service. He called me a liar and said “oh honey just drive the car back at 60 mph and it would be here by now” for 70 miles of driving, even though it was having serval issues while driving. He wanted me to risk my own life to bring him back the faulty car. When I refused, he did not want to risk his employees like me, so he had the car towed back to the dealership. When I tried to reach out to the General Manager, instead of calling me he went to the service manager and told him to 100 % NOT to give me another loaner, that since I did not buy my car from them, they did not need to help me! Thank You David Diveley, I really appreciate you not even taking the time to call me back about this situation. You decided it was ok for your employees to disrespect and put the customer in danger. I have an email from your service department telling me its SAFE TO DRIVE, that is unbelievable as it had 4 errors he has never even checked, how could he ever know for sure? He called me dramatic, for being concerned about the ability of that car to make it there. I have never been treated so poorly by a company; Lakeland VW is the WORST dealership I’ve ever been too. I finally had enough of the disrespect and lies and I had my SUV towed off their lot yesterday, They told the tow company my SUV could not be fixed by them. When I received my car back home the SUV now has even more error codes and wont even turn on. My SUV in the 29 days it was at Lakeland VW seems to have only gotten worse and the service team there thinks they were doing be a courtesy. I would NEVER recommend anyone bring their vehicles to Lakeland VW dealership, The service manager Giovanni Aponte will disrespect you and try to put you in unsafe situations, this dealership does not put the customer first. More

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