Jared Diveley | Page 3

Worst experience ever! Understaffed. Bad customer service. I will never go back to this dealership nor buy another VW car period!! service. I will never go back to this dealership nor buy another VW car period!! More

by CADCO96 Verified Customer Verified Customer

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The Service Department supported by the General Manager has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a we has no integrity. These are dishonest bullies that treat customers horribly. Service Manager made an offer to test my car at no charge to me for a well-known defect regarding excessive oil burn. Then when I showed up to my appointment, they wanted to charge me over $200. I expressed that I was being taken advantage of and that was not the agreement. The treatment I received from the advisor and the sales manager was appalling. After being berated by the service advisor, the sales manager refused to honor his agreement, lied to cover his mistake and accused me of trying to take advantage of THEM. The general manager expressed that if I had purchased my car from him, he might be willing to help, but since I didn't, he has no obligation to me. Dear customer: You do NOT deserve to be treated this way. Do not stand for this. There are other dealerships within a short drive. Do not give these abusive swindlers your money. They think a manufacturer defect that puts excessive carbon emissions in the air and cost you extra money in maintenance is only limited to people under a warrantee. It's a good thing my life isn't riding on this defect, because I couldn't trust them to do the right thing. Would you trust them? More

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Overall good purchase experience. Right vehicle at a good price. My sales agent Trey was awesome. Let's resolve the door ding issue and give you 5 stars. good price. My sales agent Trey was awesome. Let's resolve the door ding issue and give you 5 stars. More

by CLAUDE72661 Verified Customer Verified Customer

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If I could give zero stars I would! I waited a week for an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed th an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed they were done. They had to take the car back in to rotate the tires and do the fuel injector cleaner. When they called me the next day to ask about the service I told them what happened. I was told the service manager would call me. I waited a few days and didn't hear back so I called and left him a message. He called me on a Saturday full of excuses, which did not surprise me. What did surprise me was being basically called a liar when I told him I didn't think waiting for 5 hours for this type of service is acceptable. He didn't say the word liar but he told me he didn't believe (same thing)! As for the blown tire patch that left me stranded...I probably ran over a nail when I left there. No apologies whatsoever! I have written to the GM with no response as well. This is just bad service all around. More

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The staff was and is Easy to work with, Sales and scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). More

by jbone102_1 Verified Customer Verified Customer

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The lack of professionalism of this employee is unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other emp unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other employees. He will raise his voice and disrespect customers. His attitude and personality bring shame to the VW brand. There's no need for disrespect, you're in a service role. I can say, I have personal relationships with other employees of the dealership and can vouch for them, but I cannot recommend Lakeland VW based solely on the downfalls of this individual. He lacks customer service skills and needs training. More

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Matt and Jeff in service are awesome and the best!!! They are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! More

by Kenny Verified Customer Verified Customer

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Friendly personnel quality work done at competitive prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! prices. Would recommend this dealership to anyone. They go the extra step to take care of you a real homely atmosphere! More

by Swede Verified Customer Verified Customer

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My brother wet there to see if can get car he saw on there website. The salesperson told him they only have they won't have that one and tried to shove him into the most expensive modal. When called thy there website. The salesperson told him they only have they won't have that one and tried to shove him into the most expensive modal. When called thyvsiad it right herein thelot and I can get it ready to test drive. Dishonest and vile. We will it do business with them xxxx you! More

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Was told service would take 1-1 1/2 hours when set up appointment. Show up and advised will take 3-4 hours. Asked about a loaner and service advisor stated they are not obligated to provide a loaner and appointment. Show up and advised will take 3-4 hours. Asked about a loaner and service advisor stated they are not obligated to provide a loaner and that a loaner should have been set up when making the appointment which he was the one that set up the appointment. Per the VW emission settlement any repair over 3 hours a loaner is to provided. Repair took until the following day. Never going to return to this location would not recommend. If you do you have to go to this location do not use service advisor Jeff Perard he has no customer service skills and talks down to the customers. Jared asked for an email explaining the issues almost a week later with no response. More

by jneihardt Verified Customer Verified Customer

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