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Jason Gasiunas
Jason Gasiunas | Page 25
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
417 Reviews
Dealership Experience
5 yrs, 10 mos
Languages Spoken
English
417 Reviews
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417 Reviews of Jason Gasiunas
Verified Customer
January 16, 2023
DCH is always an excellent dealership to work. Everyone is always very professional on regards to service appointments and keeping you informed during the orocess. Everyone is always very professional on regards to service appointments and keeping you informed during the orocess. More
by OGHAIT
Other Employees Tagged: Thomas Hackett, Melissa Tyler, Mathew Rivera
January 14, 2023
Had a clutch warranty repair now I have power loss when shifting, it delays response. Acceleration of gas with a delay of vehicle movement. Have to slowly apply gas at every clutch shifting to let vehicle shifting, it delays response. Acceleration of gas with a delay of vehicle movement. Have to slowly apply gas at every clutch shifting to let vehicle catch up with speed movement of truck. Engine races but no wheel movement to the Acceleration given. Please get back to me. More
by madhotwheels
January 14, 2023
The service dept at this dealership goes the extra to take care of their customers. take care of their customers. More
by BHERBST412
Other Employees Tagged: Mathew Rivera , Judy,
January 14, 2023
They listened to my concerns and followed up with me. What more could I ask What more could I ask More
by CPDOCHEVITA
Other Employees Tagged: Thomas Hackett, Melissa Tyler, Mathew Rivera , Lee Burns
January 13, 2023
Quick and easy. Waiting room is comfortable. Representatives were friendly and attentive. Solid and consistent communication. Waiting room is comfortable. Representatives were friendly and attentive. Solid and consistent communication. More
by JRNELS1
Other Employees Tagged: Thomas Hackett, Melissa Tyler, Mathew Rivera
January 12, 2023
Quite pleased with the procedure of sending a video of the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. More
by clegs4
Other Employees Tagged: Thomas Hackett, Melissa Tyler, Mathew Rivera
January 07, 2023
I'm taking the survey in regards to working with Matt. Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was ver Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. Thank you, Matthew!!! More
by Steve
Other Employees Tagged: Mathew Rivera
January 07, 2023
I'm taking the survey in regards to working with Jason. All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the cust All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. More
by Steve
Other Employees Tagged: Mathew Rivera
January 06, 2023
DCH Wappingers falls Toyota was very easy to deal with. My service rep Jason did an excellent job advising me as to what was going on with my car and answering any and all questions I had My service rep Jason did an excellent job advising me as to what was going on with my car and answering any and all questions I had More
by johndtaylor3
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