Jason Westafer
Jason Westafer at Gates Toyota

Jason Westafer | Page 3

Business Manager

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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3.6
79 Reviews
3.6

79 Reviews

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79 Reviews of Jason Westafer

October 08, 2020

Dealership Rating
Employee Rating

Took care of me - easy buying process - whole thing took less than 1 hour - couldn't recommend them enough. Really happy in my new truck from them More

by CLAUSINGJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Miller, Trent Jackson, Sasha Pask , Mike Fahey

September 13, 2020

Dealership Rating
Employee Rating

I found a vehicle I liked on their inventory online and emailed them asking if it was available. Sarah A emailed me and I asked her to text me just because it was easier to communicate with her that way an More

by Jessica Ortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Turner , Sarah Angelillo

September 03, 2020

Dealership Rating
Employee Rating

Very friendly and helpful. My salesman Jeff bent over backwards to get me the truck I wanted. The sales department was very professional the experience was great. More

by jjak57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Miller

Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for your review! We are glad to have assist you and making things as simple as possible. Please let us know if we can provide any further assistance. We look forward to working with you in the future!

September 03, 2020

Dealership Rating
Employee Rating

A returning customer for the excellent service I have always received. Would recommend gates Toyota for all your car needs, always friendly to help and serve More

by DMCOMBES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for your high recommendation! We appreciate the opportunity to meet your needs again and we hope to assist you in the future. Thank you for your business!

September 03, 2020

Dealership Rating
Employee Rating

Wife went in for a test drive, walked out with an unauthorized credit check on both my wife’s and myself credit. Not sure how they thought they got my authorization seeing as how I never even went to More

by Amm0622
Customer Service
Quality Of Work
Price
Recommend Dealer
No

Other Employees Tagged: Brien Winston, Ryan Burdue , Paris Dickinson, Landon Wiegand

Sep 04, 2020

Gates Toyota responded

Hey there, We are in the process of reviewing this internally. We will provide an update once the review is complete.

Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for giving us the opportunity to continue working with you and to earn your business. Our goal is to give everyone an excellent experience with us through a simple shopping process. We are sorry to hear the vehicle sold before you could give your final commitment to purchase it and our hope is you find the exact vehicle you're looking for. In the future, we would be grateful to continue working with you so that we can help you find the exact vehicle that you want. We wish you the best as you continue your car search and please know you are welcome to call us at any time for assistance.

Sep 05, 2020

Amm0622 responded

I had decided to give them a fair chance to make this right in my eyes as a customer by asking for a little more help with the price of the vehicle we were looking at. Everything seemed to be smoothing out to my satisfaction and we were even told to come back in to sign for the car once an agreement on the price was made. My wife talked to a manager on Friday, told them we would be in Saturday, then heard later that they sold the car and we would need to see what else interested us. I’m in complete disbelief that after the problem we experienced that we would be kind enough to continue to try and work with them and they would once again screw up by selling the vehicle we were coming in for right from under us. We then spent time on their lot after hours trying to see what else they had (Why keep giving them the opportunity ? I really don’t know at this point.) but every vehicle in our price range was in bad shape with all the dings and scratches. We then spent the rest of our night visiting other dealerships thinking maybe our standards were too high for a used car but we actually found several at two other dealerships that were in far better shape, and much lower prices. We will not be doing business with this company nor do we recommend anyone else waste their time as we had.

August 01, 2020

Dealership Rating
Employee Rating

Great experience overall! Everyone that I dealt with was great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! More

by MELISSA.MCNEILL
Recommend Dealer
Yes

Other Employees Tagged: Brien Winston , Paris Dickinson, Mercedes Kimble-Stuckey

Aug 03, 2020

Gates Toyota responded

Hey Melissa, Thank you for your 5-Star rating and great feedback! We appreciate the opportunity to serve you and make car-buying fun! Mercedes and our team consistently bring the best for everyone. Thank you for your business and thanks for choosing Gates!

June 25, 2020

Dealership Rating
Employee Rating

new car purchase Everybody from Mike Fahey in sales to Paris in finance made this an easy transaction I had no issues whatsoever they did everything I asked from the More

by LWCHADLAKERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paris Dickinson, Mike Fahey

Jun 25, 2020

Gates Toyota responded

Hey there, Thank you for your positive review! We appreciate the opportunity to serve you and we look forward to working with you again. Thank you for your business!

May 26, 2020

Dealership Rating
Employee Rating

Sasha Pask started is off on a voyage to get a Tacoma. She was helpful in getting everything in line and explaining the different versions of the truck. Jeff Miller then took over and it was a painless t More

by btschelling
Recommend Dealer
Yes
May 27, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback and positive note! We are glad to hear you found the right Tacoma in the right color and we are glad to have helped make it happen. Thank you for allowing us to assist you and earn your business. If we can assist you further then please let us know. Thanks for choosing Gates!

May 24, 2020

Dealership Rating

The whole process was easy. They made it a quick process to get us in our new used car. No pressuring us into anything we didn’t want from start to finish. More

by BRENT.MELVIN269
Recommend Dealer
Yes
May 26, 2020

Gates Toyota responded

Hey Brent, Thank you for your great feedback! We appreciate the opportunity to serve you and thank you for your business. We look forward to assisting you again!

May 13, 2020

Dealership Rating
Employee Rating

Gates is a very professional dealership. I’ve done business with them for years. They have serviced our cars and I can trust their recommendations. More

by EANDKSKI
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin, Michael Ferrara , Robert Strahan (?) sales

May 13, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! We appreciate the opportunity to serve you and we look forward to assisting you again. Thank you for your business!

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