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Jay Malkowski
Jay Malkowski | Page 3
Service Manager
Russ Darrow Honda
10851 W Metro Auto Mall
Milwaukee, WI 53224
158 Reviews
I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.
Read moreDealership Experience
12 yrs, 9 mos
Industry Experience
12 yrs, 9 mos
Languages Spoken
English
158 Reviews
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158 Reviews of Jay Malkowski
July 26, 2025
Great place and friendly people. I can recommend this dealership to anyone. Take care of it's customers I can recommend this dealership to anyone. Take care of it's customers More
by P.REID48
Verified CustomerOther Employees Tagged: Jonathan Stein, Rachel Aguilar
July 16, 2025
The service I receive is always top notch! Thank you for being great at what you do Thank you for being great at what you do More
by KJACK8208
Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski, Zach Gresbach , Christopher Berger, Samantha Trepczyk
July 16, 2025
Great Service and Attention to Customer Care. Rowley and GM Greg were Superb in their attention to my needs and request! Rowley and GM Greg were Superb in their attention to my needs and request! More
by CURTIS L CRAIG
Other Employees Tagged: Maddie Wojciechowski
July 11, 2025
Everyone was friendly, helpful, and never pushy. Expectations and timelines were given and met. Everyone was friendly, helpful, and never pushy. The expectations and timelines were given and met. Expectations and timelines were given and met. Everyone was friendly, helpful, and never pushy. The expectations and timelines were given and met. More
by mbreen23
Other Employees Tagged: Jay Malkowski
June 29, 2025
Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. vehicles. The staff is always personable and reliable. More
by BADENBUEHLER05
Other Employees Tagged: Jonathan Stein, Aleiah Brown , Christopher Berger, Adriana Perez
June 19, 2025
The manager was very willing to make sure that my concerns was taken care of concerns was taken care of More
by Judy
Other Employees Tagged: Aleiah Brown, Zach Gresbach
June 17, 2025
Feel like I'm repeating myself but once again the service was great and once again Rachel was great. Also again Jay was available over the phone before appointment to go over what was needed to be done. The was great and once again Rachel was great. Also again Jay was available over the phone before appointment to go over what was needed to be done. The technician was also good in finding the minor issue that was giving the car a little hesitation when starting from a stop. Thanks to all! More
by davesi98
Other Employees Tagged: Rachel Aguilar , Christopher Berger
June 16, 2025
Always great service at this location The service reps are great. I recommend bringing your vehicle here are great. I recommend bringing your vehicle here More
by NO-EMAIL
Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Aleiah Brown, Zach Gresbach, Cruz Drahonovsky , Christopher Berger, Adriana Perez, Yazen Saleh, Alondra Sandoval
May 18, 2025
The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More
by 88vang.a
Other Employees Tagged: Jonathan Stein, Rachel Aguilar , There were there were two other techs who drove my car as well. I’m unsure the service writers name who made the yellow racist comment but he works to the direct left of Rachel as she sits on the end.
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