Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski | Page 4

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
158 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

12 yrs, 9 mos

Industry Experience

12 yrs, 9 mos

Languages Spoken

English English

4.6

158 Reviews

Write a Review

158 Reviews of Jay Malkowski

May 15, 2025

Dealership Rating
Employee Rating

Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. More

by PAULETTESJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski , Joe Winklepleck

May 15, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 27, 2025

Dealership Rating
Employee Rating

My favorite place for automobile service and repairs. Reliable, knowledgable and friendly representatives and staff. More

by NOLANDCM
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski , Christopher Berger

Apr 27, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

April 18, 2025

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Employee Rating

Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional More

by schneiderbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski , Christopher Berger, Adriana Perez, Samantha Trepczyk

Apr 18, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 15, 2025

Dealership Rating
Employee Rating

Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. More

by ROSETRIPOLI123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Aleiah Brown, Cruz Drahonovsky , Christopher Berger, Adriana Perez, Yazen Saleh, Alondra Sandoval, Samantha Trepczyk

Apr 15, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 15, 2025

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Great experience! ! Very professional and I definitely will be coming back. Also, great hours and availability. More

by JESSA0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Apr 15, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

March 30, 2025

Dealership Rating
Employee Rating

I was in and out fast service nice workers I would recommend everyone to Russ Darrow Honda great atmosphere More

by MANMAN199818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Mar 30, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

March 24, 2025

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Employee Rating

Chris is the best service rep I've ever worked with at any dealership. He is always there for me and I always ask for him and I always will as long as he works there. More

by LISSAV62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski , Christopher Berger, Alondra Sandoval

Mar 25, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

March 09, 2025

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Employee Rating

I go past two other Honda Dealers near my home. I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always More

by Delunakr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Lesia Matthis, Rachel Aguilar , Christopher Berger, Gregory Lecher, Alondra Sandoval

Mar 10, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! Rachel, Jay and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

March 08, 2025

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Employee Rating

I was upsold a service I didn’t need which cost $150, I am not happy about the outcome More

by Mark E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

Mar 10, 2025

Russ Darrow Honda responded

Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

March 07, 2025

Dealership Rating
Employee Rating

Chris Burger is my go to person. If he's too busy (which he always makes time for me) Jon S or Rachel ALWAYS step up and this Dream Team gets the job done for me all of the time, no More

by TNORMAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar , Christopher Berger

Mar 07, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Chris and our team here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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