Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski | Page 5

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
158 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

12 yrs, 9 mos

Industry Experience

12 yrs, 9 mos

Languages Spoken

English English

4.6

158 Reviews

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158 Reviews of Jay Malkowski

February 28, 2025

Dealership Rating
Employee Rating

Took my car in for a parasitic draw diagnostic and told them that i have a brand new Interstate battery installed. They claimed it was because I wasn't using an OEM Honda battery and conned me into buying More

by LeoYang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maddie Wojciechowski

Mar 03, 2025

Russ Darrow Honda responded

Thank you for this feedback, Leo. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

February 15, 2025

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Employee Rating

Tiffany was helpful, very competent, and professional; and she was very easy and pleasant to work with. More

by Martin Dybicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Tiffany Breuer, Adriana Perez

Feb 17, 2025

Russ Darrow Honda responded

Martin, We are very happy to hear Tiffany provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Ms. Alondra is an awesome person to work with. She treated me as a family. I trust Russ Darrow for all my Honda services More

by talalkhairi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Alondra Sandoval

Feb 11, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Alondra here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 10, 2025

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Employee Rating

Everything was great and explained in a way that I could understand from the service people to the service on my car. More

by Andrew Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski , Christopher Berger, Tiffany Breuer, Adriana Perez, Yazen Saleh, Alondra Sandoval

Feb 10, 2025

Russ Darrow Honda responded

Andrew, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 09, 2025

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Employee Rating

I have had exclusively good experiences over 14 years. This is due to Jay and the service team, and the tech team doing quality repair and service work. It is not because of good pricing or other tangib More

by justinthomasbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski , Tiffany Breuer, Adriana Perez

Feb 10, 2025

Russ Darrow Honda responded

Thank you, Justin! Jay and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 03, 2025

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Good service in stand behind they work. Great communication on services needed. Service department is great at troubleshooting issues More

by RICHBIVE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Aleiah Brown , Christopher Berger, Tiffany Breuer, Adriana Perez

Feb 03, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 02, 2025

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Employee Rating

Chris Berger always goes above and beyond. He is one of the main reasons I take all my cars for service More

by Rfischer9.sf
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and the team met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

January 30, 2025

Dealership Rating
Employee Rating

Great customer service quote was correct work was done fast and right very good job More

by mtlca_rcks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski , Christopher Berger, Tiffany Breuer, Adriana Perez, Yazen Saleh, Alondra Sandoval

Jan 31, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 30, 2025

Dealership Rating
Employee Rating

They have always taken good care of me and my vehicles. I will trust Jay, and his team with my next car too. More

by Rodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Russ Darrow Honda responded

Thank you, Rodi, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jay and our team here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 14, 2025

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Employee Rating

The customer service was very good and were able to answer my questions they service my car at timely manor. I appreciate all the work More

by roseuzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski , Christopher Berger, Tiffany Breuer, Adriana Perez, Yazen Saleh, Alondra Sandoval

Jan 15, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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