Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski | Page 5

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
165 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

13 yrs, 1 mo

Industry Experience

13 yrs, 1 mo

Languages Spoken

English English

4.6

165 Reviews

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165 Reviews of Jay Malkowski

April 15, 2025

Dealership Rating
Employee Rating

Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. More

by ROSETRIPOLI123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Aleiah Brown, Cruz Drahonovsky , Christopher Berger, Adriana Perez, Yazen Saleh, Alondra Sandoval, Samantha Trepczyk

Apr 15, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 15, 2025

Dealership Rating
Employee Rating

Great experience! ! Very professional and I definitely will be coming back. Also, great hours and availability. More

by JESSA0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Apr 15, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

March 30, 2025

Dealership Rating
Employee Rating

I was in and out fast service nice workers I would recommend everyone to Russ Darrow Honda great atmosphere More

by MANMAN199818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Mar 30, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

March 24, 2025

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Chris is the best service rep I've ever worked with at any dealership. He is always there for me and I always ask for him and I always will as long as he works there. More

by LISSAV62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski , Christopher Berger, Alondra Sandoval

Mar 25, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

March 09, 2025

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Employee Rating

I go past two other Honda Dealers near my home. I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always More

by Delunakr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Lesia Matthis, Rachel Aguilar , Christopher Berger, Gregory Lecher, Alondra Sandoval

Mar 10, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! Rachel, Jay and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

March 08, 2025

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Employee Rating

I was upsold a service I didn’t need which cost $150, I am not happy about the outcome More

by Mark E
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

Mar 10, 2025

Russ Darrow Honda responded

Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

March 07, 2025

Dealership Rating
Employee Rating

Chris Burger is my go to person. If he's too busy (which he always makes time for me) Jon S or Rachel ALWAYS step up and this Dream Team gets the job done for me all of the time, no More

by TNORMAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar , Christopher Berger

Mar 07, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Chris and our team here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 28, 2025

Dealership Rating
Employee Rating

Took my car in for a parasitic draw diagnostic and told them that i have a brand new Interstate battery installed. They claimed it was because I wasn't using an OEM Honda battery and conned me into buying More

by LeoYang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maddie Wojciechowski

Mar 03, 2025

Russ Darrow Honda responded

Thank you for this feedback, Leo. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

February 15, 2025

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Employee Rating

Tiffany was helpful, very competent, and professional; and she was very easy and pleasant to work with. More

by Martin Dybicz
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Tiffany Breuer, Adriana Perez

Feb 17, 2025

Russ Darrow Honda responded

Martin, We are very happy to hear Tiffany provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Ms. Alondra is an awesome person to work with. She treated me as a family. I trust Russ Darrow for all my Honda services More

by talalkhairi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar , Alondra Sandoval

Feb 11, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Alondra here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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