Jay Rim | Page 3

I purchased a "Certified Pre-Owned" 2023 Toyota 4Runner Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dr Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dried food and sand out of the inside of my brand new car. They also hammered me aggressively on my trade-in value only to turn around and sell it for a $7K profit the very next day. The icing on the cake is that 1 week after purchasing my car, I had to bring it into another dealership when I was out of town to find that the front tires were completely out of alignment. When I contacted Hackensack to ask them to cover the $300 in service charges, after dodging me for over a month, they finally refused to do so claiming that it wasn't covered by warranty and isn't their responsibility - "Certified Pre-Owned" must mean something different in Hackensack. Terrible customer service and questionable actions in general More

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Consistent. Organized. Fort coming.The waiting area has the energy and respect that is unique. Organized. Fort coming.The waiting area has the energy and respect that is unique. More

by DONALD.NIMPHIUS Verified Customer Verified Customer

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Salesman were friendly and helpful, I had some many questions and they answered them all. Good price on the RAV4, made this car purchase stress free. Thank you. questions and they answered them all. Good price on the RAV4, made this car purchase stress free. Thank you. More

by bear44cat Verified Customer Verified Customer

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If you’re in the market for a new vehicle, I highly recommend Jeff and Abby at Toyota Hackensack. Their professionalism, attention to detail, and genuine care for customers set them apart. Thank you fo recommend Jeff and Abby at Toyota Hackensack. Their professionalism, attention to detail, and genuine care for customers set them apart. Thank you for making my car-buying experience memorable! More

by shrimpbuyer Verified Customer Verified Customer

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Everyone was extremely helpful and personable. Jay handled all of my questions exceptionally well and always showed professionalism. I felt comfortable during the entire process, and I’m ecstatic Jay handled all of my questions exceptionally well and always showed professionalism. I felt comfortable during the entire process, and I’m ecstatic with the new car. More

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Have never had a faster easier experience at a car dealership. Amazing staff and incredible service. dealership. Amazing staff and incredible service. More

by nevi414 Verified Customer Verified Customer

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I had a great experience at Toyota of Hackensack. The service was quick and efficient. Everyone was so friendly and very helpful. The service was quick and efficient. Everyone was so friendly and very helpful. More

by grace919 Verified Customer Verified Customer

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I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

by STACEYMSW Verified Customer Verified Customer

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The dealership had excellent service with the team members being attentive. Provide me with all the information that I requested for very educated about the cars and what we were looking for members being attentive. Provide me with all the information that I requested for very educated about the cars and what we were looking for More

by ROBERT.GONZALEZ730 Verified Customer Verified Customer

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Very Disappointed. On 2/19/2024 brought car in for front and rear diff. fluid change also transmission fluid change that was recommended as needed to be done by the dea On 2/19/2024 brought car in for front and rear diff. fluid change also transmission fluid change that was recommended as needed to be done by the dealer .on 2/6/2024. Total bill was $718.76.The next day i received from the dealer a coupon for $80 off my bill if i spent over $700. The coupon had to be mailed by the dealer before i had the service on the 19th. On the 20th I called to see if they would deduct the coupon from my bill and a girl there said she was sure they would but she would check with the manager. The next day she called me to say the manager would not give me the discount. No way to treat a customer that has been going there for 25 years. On the 21st Zak contacted me and said that the manager would issue me a credit for about $80 toward future service on my car. I am very well pleased with the decision and would like to thank all who were involved with my situation. Thanks Bob More

by DURA2000M Verified Customer Verified Customer

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