Jean Louis | Page 7

They employ Jean, the greatest service advisor of all time. That’s why I never have my car serviced at any other Acura dealership. time. That’s why I never have my car serviced at any other Acura dealership. More

by EK530044 Verified Customer Verified Customer

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Jean Louis is the best service rep. Great attention to detail. Will buy another Acura in the future Great attention to detail. Will buy another Acura in the future More

by amann4025 Verified Customer Verified Customer

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Thorough and excellent service. Recommend to any and all owners. Very professional all staff are peasant and helpful Recommend to any and all owners. Very professional all staff are peasant and helpful More

by PATDENIER Verified Customer Verified Customer

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My car was towed in for a flat tire that I got late at night, and by mid morning the tire was fixed and I had my first oil change taken care of for me. The service was seamless and very responsive. I tr night, and by mid morning the tire was fixed and I had my first oil change taken care of for me. The service was seamless and very responsive. I truly appreciate the wonderful service. Thank you. More

by Rana B Verified Customer Verified Customer

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Great Dealership. Always get treated well and the service is always done right. Marco Pinto was very pleasant and professional. Always get treated well and the service is always done right. Marco Pinto was very pleasant and professional. More

by Pablo Guldris Verified Customer Verified Customer

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The service of all member of the staff was extremely profesional, although I arrived late they give me a fast service. profesional, although I arrived late they give me a fast service. More

by GABRIELDM66 Verified Customer Verified Customer

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My first experience was horrible. I give them another chance and I can’t complain I give them another chance and I can’t complain More

by ARYATT08 Verified Customer Verified Customer

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Jean Louis handled this intermittent problem issue very well, which isn't always easy, and the repair was completed in a timely manner. well, which isn't always easy, and the repair was completed in a timely manner. More

by STEVE.MCCORMACK Verified Customer Verified Customer

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was prompt, Mr Jean is always courteous and professional. My car maintenance was done in an efficient and timely mannerisms My car maintenance was done in an efficient and timely mannerisms More

by YOLETTER Verified Customer Verified Customer

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I’ve consistently had issues with service at Acura Pines ever since purchasing my lease. During the lease period, I felt the customer service was much better more responsive and reliable. Unfortunately, tha ever since purchasing my lease. During the lease period, I felt the customer service was much better more responsive and reliable. Unfortunately, that changed once I officially bought the vehicle. One of the ongoing frustrations has been with my email on file. At one point, it was removed, and I specifically asked to have it updated so I could receive service coupons. Yet when I went to pay for an oil change, the cashier told me there was still no email attached to my account. I brought this up with my service advisor again but this wasn’t the first time I had to ask. It’s disappointing when something that simple keeps being overlooked. I also requested quotes for a dashboard and AC piece and was told the information would be included in my paperwork. It wasn’t. No quotes were provided, and no one ever followed up. That alone made it feel like it wasn’t worth continuing to press for answers. Overall, I’ve been disappointed with the service here. I’ve given multiple chances even for small, basic things but I no longer feel like a valued customer. At this point, I’m not sure I’ll be returning. The level of service just isn’t what it used to be. More

by Val Verified Customer Verified Customer

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