I have been working with Mike Sartino for many years and have been always satisfied with excellent service. Nice to see Michael Miethke take over and continue to provide the same level of exceptional service. Let's hope it continues once he is married next year!
We took our 2002 LS 430 in to have it gone over before our daughter gets her license. Jeff and his crew did a Fantastic job preparing it for its next journey.
Thank You Jeff!!
Highly recommend Lexus of Rockford
Lexus of Rockford is the Best! Chris Beto explained in detail all the features of my new RX350. He was respectful and informative. His demeanor and ability to communicate all the new features of this automobile were easily explained and demonstrated. I couldn't have had a more knowledgable and professional representative.
.I would not hesitate to recommend Chris Beto and Lexus to anyone interested in a quality car.
These knowledgeable professionals have serviced my RAV 4 since I bought it in 2010. I am on my 8th year of the benefits of all of the service department team and their TLC with my first ever Toyota. A recent experience with Randy Vinyard 's superb service and help about a windshield issue was typical of the care and concern they take for their customers there.
Service needs were diagnosed rapidly and in a friendly fashion-Jeff explained exactly what was needed and proceeded to complete the repair we agreed to in short order -We were extremely pleased with overall transaction--
I recently had an issue and not only did they step up to the plate but went above and beyond to fix the issue. People in the dealership that had nothing to do with the service department followed up to make sure my problem was being addressed! Very impressed.
Working with Jeff and the service department is always a great experience. Every time I need service they have me in and out quickly and without any issues. I pick up my vehicle and it always ready to go and in better condition than when i brought it in. Thanks for everything.
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