Jeff Crabtree | Page 18

Outstanding Purchasing Experience-as always @Five Star Ford Five Star Ford has always provided us with the best value for our money. This was our fourth vehicle purchased from them and I am sure we will be pur Five Star Ford has always provided us with the best value for our money. This was our fourth vehicle purchased from them and I am sure we will be purchasing more vehicles there in the years to come. More

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Paige Visited several dealerships during my search for a car, encountered salespeople that were rude, pushy or just plain airheaded. Lee answered all my qu Visited several dealerships during my search for a car, encountered salespeople that were rude, pushy or just plain airheaded. Lee answered all my questions intelligently, he was upfront w/ the numbers, not trying to hide anything. More

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Absolutely Awesome Just bought a new Explorer and was in and out in less than 2 hrs. Salesmen were experienced and management, and finance group you cannot beat. Highly Just bought a new Explorer and was in and out in less than 2 hrs. Salesmen were experienced and management, and finance group you cannot beat. Highly recommended the dealership if you want the best deal out there and want friendly and honest people to take care of you! Thank you Doreen, Diron, Jeff and Tut More

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Aaron Diaz went above and beyond to help us get a car! Arron and spencer went above and beyond to help us out! And Jeff Crabtree helped get us closer to where we need to be! Thank you Arron and spencer went above and beyond to help us out! And Jeff Crabtree helped get us closer to where we need to be! Thank you More

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OMG! Such an awesome experience I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no where else in the future from my car buying needs! Diron Lintz, Josh Fichter and Tutman Edwards, you guys rock!!! Thank you for making this experience a walk in the park instead of the usual nightmare I have experienced at other dealerships! Thank you Jerry Reynolds for recommending this wonderful dealership. More

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TUT Man Experience Tut was very helpful in navigating through financial institutions to find lowest interest rate, he was very professional in the way he handle himself. Tut was very helpful in navigating through financial institutions to find lowest interest rate, he was very professional in the way he handle himself. In fact all the personnel that helped us purchase our 2016 Mustang were exceptional including Jeff Crabtree and Joe Vazquez. Many thanks to Five Star Ford. More

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Friendly Staff Overall good experience and great personalities of the sales and staff that we work with. They have plenty of options in stock as well! They were toug Overall good experience and great personalities of the sales and staff that we work with. They have plenty of options in stock as well! They were tough on the price, but a good experience! I would go back again, but it is better to check out your options in their online inventory and go in with the vin number. More

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Great car dealership We just purchased a 2015 F-150 platinum here. This is the second purchase. We purchased a 2014 Fusion which was a custom order. Sherri and Sam were pa We just purchased a 2015 F-150 platinum here. This is the second purchase. We purchased a 2014 Fusion which was a custom order. Sherri and Sam were patient as we looked for a vehicle that was exactly what I built online. We were considering doing an order to get what I wanted. They pulled three trucks off the lot for me to look at and drive. They answered all my questions and provided reasonable options to consider. In the end, I found a vehicle using the online inventory search, just one, that was nearly exactly what I had built online. I went back the next day and they let me see it and drive it. I decided to purchase it instead of ordering one. I am pretty fussy about things and no one lost patience or tried to tell me what to do, that would have been the "kiss of death" anyway. There were no hassles at all. They listened to what I wanted and did their best to comply. I worked with Sherri and Sam the last time so they were familiar with my idiosyncrasies. I also educate myself about the vehicles I want to purchase and Sherri is good about not following some script and making sit through explanations I don't need or want. I want to be respected for being an intelligent buyer and I don't need any hand holding. I ask questions when I have them and sometimes know some features that the sales people may not be familiar with. Sherri and Sam give me appropriate space to do my own independent evaluation and make my decisions. They are well informed and would be able to go into depth with any customer that needs and wants that level of attention. My vehicle, for some stupid reason, did not have any incentives from Ford. I think everyone was a little surprised and I am confident they tried to find anything available from Ford. I am a bit unhappy with Ford about this but it has no reflection on the dealership or their people. I have 500 miles on the truck now in just a few days. The aftermarket department, Leann and Sam, got the Weathertech mats, spray in bedliner and the rolling tonneau cover installed the day after we took delivery. I really liked Leann's courtesy and attention to my concerns. I want to mention "Tutman" in finance. He is a character, in a good way. I can't say I have ever remembered any of the finance people I have met but he is memorable. I was in a hurry so we had to interrupt the paperwork and come back. He is funny and there were no hassles. I don't know how they schedule the finance guys but I would suggest you ask for him to do your paperwork, he is A++. If this review helps you, mention my name to Sherri. It may not help you but she will get a kick out of it. More

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"Experience was effortless and never a grind." We were in need of getting out of a lease, due to a change in driving habits (mileage issues) from when we started the lease to current circumstances. We were in need of getting out of a lease, due to a change in driving habits (mileage issues) from when we started the lease to current circumstances. So we decided to take a trip down to Five Star since my husband had purchased other vehicles from there before. We had a letter from them about flipping out of our lease as well, so we called and Mark Lancaster was connected with us to help, before we arrived we were able to let Mark know what type vehicle we were looking for so he was prepared when we arrived. I did inform Mark upfront that we once had a very negative experience and walked out of the finance office on a deal. I explained the circumstances so he would know where I was coming from and that I would not tolerate any wild sales tactics. Communication is key and they do it well the honesty and integrity of this organization is top notch. I will refer everyone to Five Star Ford and especially to Mark Lancaster in Sales, Anthony Snyder in Finance, and William Conner in After Market Sales. They have my vote as the best team in car sales!! More

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Outstanding Service As always I received outstanding service from the staff of Five Star Ford. I want to give high praise to Mr. Carlos Hernandez, Mr. Kenny Wilder, and M As always I received outstanding service from the staff of Five Star Ford. I want to give high praise to Mr. Carlos Hernandez, Mr. Kenny Wilder, and Mr. Jeff Crabtree for there great work in helping me purchase my truck. These men went out of their way to work with me and for me to obtain my truck, always presenting outstanding courtesy, never negative always positive. Mr. Carlos Hernandez working hard to show me the features of the new F-150s, working hard to find the one I wanted, outstanding service will always contact him in the future purchases. Mr. Kenny Wilder, working hard to find the best plan and interest for me. Mr. Jeff Crabtree, working hard to ensure I received all the benefits from Five Star. All very professional and a great reflection of the outstanding service from Sam Pack Five Star Ford! More

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