Jeff Silvers | Page 5

Service center kept me updated as to what needed to be done and the rationale behind the recommendations. done and the rationale behind the recommendations. More

by Talkingrock Verified Customer Verified Customer

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Jeff Silvers provided me with excellent service experience, was very helpful, a good communicator, kept all promises, with friendly personality experience, was very helpful, a good communicator, kept all promises, with friendly personality More

by john.inguanti Verified Customer Verified Customer

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The service was poor. After arriving home I attempted to lock the doors with the remote nothing happened. I thought maybe it’s the remote battery so I opened the door an After arriving home I attempted to lock the doors with the remote nothing happened. I thought maybe it’s the remote battery so I opened the door and attempted to press the lock button and nothing. I then tried to start the car and nothing. The service report said the battery was okay, but I went ahead and opened the hood and to my shock the battery terminal clamp was dislodged from the post!!!! Guessing it wasn’t secured. It was likely manipulated in some way because the time in my car was wrong when they gave me my vehicle back and the passenger window wouldn’t go down. When I called my service agent he said he would let the manager know because someone should have inspected the car. I doubt it since I did have to return to the dealership initially after leaving because they hadn’t turned the maintenance light off I thought I’d wait to fill out the survey because I thought maybe the manager would call, but didn’t hear anything. It’s disappointing and because I don’t live near there I had to resolve this issue on my own. More

by Landryalicia Verified Customer Verified Customer

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Service department is Always helpful in figuring out the problem. Our service agent kept us informed problem. Our service agent kept us informed More

by wilderfam Verified Customer Verified Customer

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The 3 people who worked at the service desk were horrible and unprofessional and seemed very inexperienced. I complained that I made a reservation for 8:30am and my car had still not been seen by 9:15. When and unprofessional and seemed very inexperienced. I complained that I made a reservation for 8:30am and my car had still not been seen by 9:15. When I went to the service desk the two other employees in the background laughed at me like it was a joke when I complained. The young woman who I was talking to was very unprofessional and had a bad attitude and went and got Zac who was the service manager. Zac and Jeff were incredibly professional and rushed my car through service. I have no complaints with them. In fact they were both wonderful to deal with. This is not a complaint about them. I have leased two Tacomas at your dealership and have brought my truck there for all its service needs. Not only was this situation incredibly horrible, but I question coming back. Being laughed at in front of other customers was embarrassing and demeaning. I have never requested this before, but I hope you fire them all. -Chris Amaral More

by CHRISTOPHERAMARAL Verified Customer Verified Customer

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Great service. Extended courtesies. Kept me updated.. Jeff was professional. In and out in an hour. Extended courtesies. Kept me updated.. Jeff was professional. In and out in an hour. More

by SONAPHILLIPS Verified Customer Verified Customer

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Jeff has been helpful and is great at communicating status. Highly recommend working with Jeff at this dealer. status. Highly recommend working with Jeff at this dealer. More

by BBOURGAULT1 Verified Customer Verified Customer

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Great experience. I was in and out in half an hour for my 10,000 mile service. The technician was courteous and professional. I was in and out in half an hour for my 10,000 mile service. The technician was courteous and professional. More

by RJACKSON30153 Verified Customer Verified Customer

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Overall very good. I found car will not fix (drive side seat rail issue) until the end of day (around 4:15, waiting all day) but service person arranged car for my wife I found car will not fix (drive side seat rail issue) until the end of day (around 4:15, waiting all day) but service person arranged car for my wife can use until fixed. More

by YOSHIHITO_KAJITA Verified Customer Verified Customer

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Easy to schedule an appointment, easy to get in and out of the lot and good communication of the lot and good communication More

by deryk.hossner Verified Customer Verified Customer

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