Jeff Williams | Page 15

Consistent good experience for service visits. Darrin does a nice job in scheduling and keeping customer informed about what is happening during their maintenance visits. does a nice job in scheduling and keeping customer informed about what is happening during their maintenance visits. More

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From the time I drove the CRV into the service shop, the courtesy ride to work, the phone call to let me know what was done to the vehicle, the courtesy ride back to the dealership, to the "cashier", everyt courtesy ride to work, the phone call to let me know what was done to the vehicle, the courtesy ride back to the dealership, to the "cashier", everything was very professional and courteous. More

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The service department at Williamson's always meets, and most often exceeds our expectations. When you need a ride, they have one. When they tell you a time, they are early. When there is a price differe most often exceeds our expectations. When you need a ride, they have one. When they tell you a time, they are early. When there is a price difference, they notify and work with you. If there is a problem they fix it. You always feel your vehicle and business is important to them. Did I mention their awesome cookies? Thanks again, see ya soon...Debby Luci More

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I was charged almost $100 to be told there definitely was something wrong but they didn't know what it was and I'd have to pay more to continue to try to figure it out. It may or may not have been covered u something wrong but they didn't know what it was and I'd have to pay more to continue to try to figure it out. It may or may not have been covered under warranty, so they charged me and said if they later figure out it was, they'll reimburse me. How am I supposed to be satisfied with this experience? I feel like I threw $100 away and there's still something wrong with the car so I have to take it in somewhere else. More

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Williamson Honda of Lincoln Nebraska has a great sales team that has been there for several years. When you combine that with the extremely experienced and trustworthy service department I have a hard tim team that has been there for several years. When you combine that with the extremely experienced and trustworthy service department I have a hard time imagining myself buying another new car from anybody else. Just got our 60,000 mile service on our 2008 Accord. This car will be in the family for a long time. Thanks Williamson Honda for your customer service! More

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I was very disappointed that my car did not get vacuumed out. That is one service that I have always looked forward to, in the past. out. That is one service that I have always looked forward to, in the past. More

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I have been dealing/working with Williamson Honda for manyyyyyyy years. Their staff could easily TRAIN others at other dealerships on how to treat customers. They are far SUPERIOR to many other car deale manyyyyyyy years. Their staff could easily TRAIN others at other dealerships on how to treat customers. They are far SUPERIOR to many other car dealerships. Their WHOLE staff go out of their way to assist one from the minute you drive in for service or for any other reason. Their salesman ---mine is Larry Ellerbeck---- and the others that are on the floor are always ready to assist or help in anyway they can. The receptionist on the sales floor and the lady in the service department are always very friendly and helpful. Eric Olsen(sales manager), Jeff Williams(service manager), Scott(accountant) etc. are the best anywhere..... Respect,honesty, friendliness, forthrightness, are just a few adjectives that fit the individuals at Williamson Honda. This might be more than 25 words BUT the best deserve it................. Charlene K. Dworak 9/6/11 More

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Caleb did an excellent job working to get the vehicle we requested. This included calling other dealerships until he had found the exact color we wanted. Caleb always was available to answer questions. H requested. This included calling other dealerships until he had found the exact color we wanted. Caleb always was available to answer questions. He went out of his way to make sure that we were pleased every time we called or stopped in. More

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When I came to pick up my car, nate on phone,so I was going to wait for him. Another employee walked by and said: are you here for pickup? then just go to the cashier. I told the cashier I had not gotten going to wait for him. Another employee walked by and said: are you here for pickup? then just go to the cashier. I told the cashier I had not gotten a report on my car(which usually happens even with an oil change). The Cashier had to wait for Nate to get off the phone. Nate brought the service summary and ticket, handed to me, said thanks and turned to walk away. I had to ask what exactly was done & what they found. He then was very hurried and distracted, and very quickly ran through the summary. It was the first time I had to ask what was done and what was found in all the years I have been coming to Williamsons. I spent almost $350 for the 75,000 mile check, my car was at your facility all day...I think I should have been greeted with a smile and give a through explanation of what was done to my car and what was found. I left feeling less them positive, and it was the first time in 20+ years that I left disappointed. More

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The service advisor, Dave, was very helpful and set my expectations properly when he let me know the amount of time it would take to complete the service provided. I truly appreciated Dave's customer ser expectations properly when he let me know the amount of time it would take to complete the service provided. I truly appreciated Dave's customer service and willingness to go the extra mile. Part of the service provided during this visit was to install a fog light kit I ordered through the Williamson Parts department. Unfortunately the parts department was not as through as I would like, they did not order the correct switch for the fog light kit and I needed to return the next day in order to have the correct switch installed. Dave had the switch installed in less than 5 minutes as he promised the day before, so please commend Dave for his fine customer service skills. More

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