Jeremy Davis | Page 3

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the detailed feedback. We’re glad Jeremy took good care of you, handled both vehicles thoroughly, and made sure the discounts you had received were applied. We also appreciate you pointing out the missed car wash. We understand that when something is promised, you should be able to count on it, especially when you’re on a schedule. We’re sorry we missed that step with your Santa Fe. Thank you for bringing it to our attention, and we hope your next visit reflects the complete experience you expected from us.

South Bay Hyundai responded

Thank you for sharing your feedback. We appreciate your kind words about our service advisors, and we regret that the overall experience did not meet your expectations. Your comments regarding service completion, vehicle inspection, and the care taken with customer vehicles have been shared with our management team for review. Thank you for bringing these concerns to our attention. We appreciate your feedback and the opportunity to improve our service experience.

South Bay Hyundai responded

Thank you for the thoughtful feedback! We’re glad our team was able to get to the bottom of the issue and then take the time to walk you through the different options. We believe customers should have the information they need to make the decision that works best for them, without feeling pressured. It’s great to know you appreciated both the quick communication and the way our team handled everything. We truly appreciate your trust!

South Bay Hyundai responded

Thank you so much for your incredible feedback! We’re truly honored to be considered a top-tier Hyundai dealership in the South Bay. It means a lot to hear that our team’s friendly, attentive approach and commitment to going above and beyond have made such a positive impression. Creating an experience where our customers feel valued and well taken care of is something we take great pride in. Thank you for your recommendation and for choosing South Bay Hyundai. We truly appreciate your support and look forward to welcoming you back again in the future!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear you enjoyed the amenities in our waiting area, including the air conditioning, power ports, and refreshments. Creating a comfortable and convenient environment for our customers while their vehicles are being serviced is very important to us. We appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you so much for your kind review! We’re thrilled to hear that you consistently receive such kind and professional service. It’s wonderful to know that every time you visit Hyundai, he takes the time to provide the information you need and makes sure you feel informed throughout the process. Providing helpful, honest, and attentive service is exactly what we strive for. We truly appreciate your kind words and your continued trust. Thank you for choosing us, and we look forward to seeing you again!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear that our service team provided professional and quality care during your warranty visit for your Tucson. Making sure warranty work is completed properly and efficiently is a priority for our team, and we truly appreciate you recognizing their efforts. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that your service was completed on time and that you were satisfied with the experience. It’s wonderful to know our team took great care of your vehicle and provided the quality service you deserve. We truly appreciate your support and your trust in us.

South Bay Hyundai responded

Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the frustration you experienced with the repeat visits required to address your vehicle concerns and the communication during your service experience. We understand how disappointing it can be to return multiple times for an issue and how important it is for customers to feel supported throughout the process. We’re glad to hear that Jeremy was able to step in, assist with transportation, and help get your vehicle completed in a timely manner. Your comments regarding your service experience, communication, and the interactions with our team have been shared with management for review. We appreciate your many years of loyalty to South Bay Hyundai and thank you for giving us the opportunity to address your concerns.