Jeremy Davis | Page 3

I want to give a huge shoutout to Manager Calvin and Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arri Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arrived, they treated me like a VIP professional, attentive, and genuinely kind. They made sure I had a loaner car ready so I wouldn’t be inconvenienced and kept me informed every step of the way. It’s rare to find a team that truly goes above and beyond, but Calvin and Jeremy did just that. Thank you both for turning a routine service visit into a first-class experience! More

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This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since Ap sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point More

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Jeremy is my service advisor whenever I need service. Great attitude and personality. Very thorough. Great attitude and personality. Very thorough. More

by Buttons Verified Customer Verified Customer

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Everything was fine as expected. I believe you do good quality work and will return. I believe you do good quality work and will return. More

by TLCANNON1 Verified Customer Verified Customer

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great service nice workers, fair prices, I will return. Air conditioner is working great now, I'm ready for the summer Air conditioner is working great now, I'm ready for the summer More

by SIGNPAINT1 Verified Customer Verified Customer

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Jeremy greeted me and made me feel welcomed coming for service. He helped me with my cars concern and was quick to get my car started for service. He was very accurate and given me and end time for car to service. He helped me with my cars concern and was quick to get my car started for service. He was very accurate and given me and end time for car to be done and was done sooner than expected. I would highly recommend. More

by ray.enriquez4 Verified Customer Verified Customer

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We had a good experience when we dropped of our car to be serviced. They were very helpful and took care of all of our needs and concerns. serviced. They were very helpful and took care of all of our needs and concerns. More

by othomas121 Verified Customer Verified Customer

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Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job. The work done on my car was good and satified with time it took to do the job. More

by SIGNPAINT1 Verified Customer Verified Customer

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Jeremy is my service advisor. He is very friendly, courteous and knowledgeable. Whenever I have a problem or just a question, he is always there with the solution or the answer. He is very friendly, courteous and knowledgeable. Whenever I have a problem or just a question, he is always there with the solution or the answer. Kudos to you Jeremy. More

by Buttons Verified Customer Verified Customer

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Every time I visit, they are friendly and explain the condition of my car in detail. While I am drinking coffee in the break room, they provide a perfect car repair along with a detailed explanation of t condition of my car in detail. While I am drinking coffee in the break room, they provide a perfect car repair along with a detailed explanation of the cause. I will visit the dealer again next time. More

by BAMLS1415 Verified Customer Verified Customer

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