Jeremy Rodock

Vehicle was brought in with one issues that was quoted only a couple hours. The vehicle was at Toyota for 6 days out of 2 weeks and left in worse condition then dropped off. While speaking to the service only a couple hours. The vehicle was at Toyota for 6 days out of 2 weeks and left in worse condition then dropped off. While speaking to the service team explaining the worsening issues and the unresolved issue they still wanted to charge more money. All the while no matter how many times we called, got transferred or left voicemails our calls were never returned. We took the vehicle back for recalls we were never informed of and told we the vehicle would be looked over again which no more answers were given as to why the vehicle was in worse condition then when originally dropped off. We are out over $1200 for the vehicle to have went from no ac to shaking and low power output. The last person who looked over the car was the most helpful and did keep me us in the loop but everyone else was miserable to work with. Very snappy, short and aggressive with communication. If Chuck is leading your case then you’re in good hands, otherwise take your vehicle anywhere else. More

by ciararees1995 Verified Customer Verified Customer

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Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas. about the proper maintenance and all three of my Toyotas. More

by george.tornick Verified Customer Verified Customer

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Service was amazing, we will definitely keep coming back and having all of our vehicles serviced there. and having all of our vehicles serviced there. More

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The customer service Horrible . I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude More

by jannethcepeda Verified Customer Verified Customer

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My first issue was I had to call back to you to inquire if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. Even after I reminded the person checking me in I bought my tires there and the rotation was free. The little things are starting to add up. I have been a customer there for over 15 years and the level of detail has fallen off recently. More

by minzler Verified Customer Verified Customer

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The service department at this dealership is always top notch. They get us in quickly and keep us informed. notch. They get us in quickly and keep us informed. More

by johnkopf Verified Customer Verified Customer

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Simply the best. Treat you like family. Always put the customer first. Best service in town. Treat you like family. Always put the customer first. Best service in town. More

by jjrodock Verified Customer Verified Customer

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Terrible service department technician's Terrible customer service Terrible management staff awful price avoid at all cost customer service Terrible management staff awful price avoid at all cost More

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Love my truck and it is very wonderful, might have issues with only 800 miles but that is an issue with toyota not them. with only 800 miles but that is an issue with toyota not them. More

by cmeyer4478 Verified Customer Verified Customer

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There’s too much to explain here in full, but due to the severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know what was going on, and the entire process was disorganized from start to finish. They attempted to pass a service charge on to me that the warranty company had actually instructed them to continue to diagnose because they needed more information. The only updates I received were vague mentions that they needed “more time to diagnose,” yet they tried to bill me hourly for that time. To make matters worse, I was told the vehicle was ready for pickup via tow — only for the tow truck to arrive and find that the car was not, in fact, ready. The lack of communication, poor service, and mishandling of the situation made for a completely unacceptable experience. More

by J Verified Customer Verified Customer

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