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Jeremy Rodock
85 Reviews
85 Reviews
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85 Reviews of Jeremy Rodock
December 19, 2025
Responsive and accommodating; typically have attentive customer service but this last visit did not receive the same level of service and responsiveness from the attendant customer service but this last visit did not receive the same level of service and responsiveness from the attendant More
by mabramo20
Verified CustomerOther Employees Tagged: Isatou Jahateh
December 11, 2025
Jeremy went above and beyond during my service visit. He took the time to ride along with me so we could pinpoint the noises I was hearing and made sure I fully understood what was going on. Great custom He took the time to ride along with me so we could pinpoint the noises I was hearing and made sure I fully understood what was going on. Great customer service — highly recommend! More
by send2mjb
October 29, 2025
Clean facility. Nice professional caring staff. Comfortable environment. Keep you posted on updates. Thank you. Nice professional caring staff. Comfortable environment. Keep you posted on updates. Thank you. More
by camofemale0511
Other Employees Tagged: John Marnell
October 02, 2025
My tire light was on when I arrived and my tire light was still on when I left, so I’m not even sure anyone rotate my tires which comes with the service and I really didn’t appreciate it and it’s usually don still on when I left, so I’m not even sure anyone rotate my tires which comes with the service and I really didn’t appreciate it and it’s usually done correctly every time so I don’t know what happened this time, but I wasn’t happy More
by krystalmarlene4378
October 01, 2025
My rav 4 car new car have knocking noise and I had been there for 4 days and they still can’t fix its and they don’t want to tell me what is they problem is . They told me different reasons every day like there for 4 days and they still can’t fix its and they don’t want to tell me what is they problem is . They told me different reasons every day like the fist day they said that the car fixed but need to see in detail come tomorrow then the day we don’t have enough technicians come tomorrow then third day we still look at come tomorrow then the fourth day the person who works on my car call out the talk to manager then manager said they didn’t get enough time to look at but we sent the problem to Toyota and wait for report results. They dis respect me . More
by firereg11@gmail.com
Other Employees Tagged: Ricky Deppen
September 11, 2025
Went there to get a antifreeze leak repaired, Thank God my son ,a mechanic , came to the dealer to inspect the rear ac lines. Toyota Direct wanted to charge me $3182.00 to fix the leak. Turns out a $2.00 h my son ,a mechanic , came to the dealer to inspect the rear ac lines. Toyota Direct wanted to charge me $3182.00 to fix the leak. Turns out a $2.00 hose clamp fixed the leak!! I wouldn't purchase anything ever again from this fraudulent dealer. I definitely will never ever return to this dealer for anything,even though my car is still under warranty! More
by dclark0296
August 28, 2025
I received a call from Toyota Direct on August 18 acknowledging that my issue was received from the Toyota Direct Customer Care Center and that Jeremy the service manager would be in touch by the end acknowledging that my issue was received from the Toyota Direct Customer Care Center and that Jeremy the service manager would be in touch by the end of the day. Today is August 28, still no response. Same as when I contacted them in February with another service issue. The grand expansion has profited the dealership at the expense of quality customer service. I never had issues prior to the expansion. More
by lmamarysville
Other Employees Tagged: I don't recall her name
August 04, 2025
The customer service was down right terrible. The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They never call back and you have to call again and it’s the same thing. It didn’t help that after they got my car working, it was leaking coolant from something wrong that happened during the visit. Jeremy, the manager, was very helpful and made it feel as if someone wanted to help and let me know where the was and how long it takes. Yet, this happened after two days and 10 calls that said they left a message to call back. More
by Dtanaka37
July 28, 2025
Even when I bought our toyota in other dealer , the poeple here if professional and the Spanish language is the key for us . poeple here if professional and the Spanish language is the key for us . More
by Carlos
Other Employees Tagged: Rufus Alexander, Mindy Hill
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