Jeremy Rodock | Page 4

My first issue was I had to call back to you to inquire if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. Even after I reminded the person checking me in I bought my tires there and the rotation was free. The little things are starting to add up. I have been a customer there for over 15 years and the level of detail has fallen off recently. More

by minzler Verified Customer Verified Customer

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The service department at this dealership is always top notch. They get us in quickly and keep us informed. notch. They get us in quickly and keep us informed. More

by johnkopf Verified Customer Verified Customer

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Simply the best. Treat you like family. Always put the customer first. Best service in town. Treat you like family. Always put the customer first. Best service in town. More

by jjrodock Verified Customer Verified Customer

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Love my truck and it is very wonderful, might have issues with only 800 miles but that is an issue with toyota not them. with only 800 miles but that is an issue with toyota not them. More

by cmeyer4478 Verified Customer Verified Customer

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Terrible service department technician's Terrible customer service Terrible management staff awful price avoid at all cost customer service Terrible management staff awful price avoid at all cost More

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There’s too much to explain here in full, but due to the severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know what was going on, and the entire process was disorganized from start to finish. They attempted to pass a service charge on to me that the warranty company had actually instructed them to continue to diagnose because they needed more information. The only updates I received were vague mentions that they needed “more time to diagnose,” yet they tried to bill me hourly for that time. To make matters worse, I was told the vehicle was ready for pickup via tow — only for the tow truck to arrive and find that the car was not, in fact, ready. The lack of communication, poor service, and mishandling of the situation made for a completely unacceptable experience. More

by J Verified Customer Verified Customer

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Two service visits paid $588 no daylight running lights. Toyota went Directly into my pockets Toyota went Directly into my pockets More

by michaelreese0880 Verified Customer Verified Customer

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The unethical staff lies to get you to take services that your car doesn't need. your car doesn't need. More

by gaveflores1234 Verified Customer Verified Customer

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The inspection was detailed finding potential water pump need replacing. J.J. Always does a great job with our cars. need replacing. J.J. Always does a great job with our cars. More

by gwilkinson303 Verified Customer Verified Customer

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Excellent Job done . Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. More

by frank.boamah Verified Customer Verified Customer

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