Jeremy Sullivan | Page 42

Couldn't ask for much more Found 2 screws in one tire on a Saturday morning...not too many repair choices. Took it to Ayres and Jeremy looked at it and replacement was the only Found 2 screws in one tire on a Saturday morning...not too many repair choices. Took it to Ayres and Jeremy looked at it and replacement was the only possibility, i.e., not repairable. The whole set was evenly worn and on the last 1/3 of tread life so replacing only one tire wasn't an option. He got me a couple of quotes and I left telling him I wanted to think on it, the tire wasn't leaking as the screws had sealed I checked a couple of high quality sources that I have used over the years and found that the Ayers price was comparable to the other sources. I took it back in and dropped it off around 10am and had a complete 4 tire change over, with nitrogen fill, by 2:30 in the afternoon. The tires are great, they have been to Indianapolis and Ohio this week and ride perfect. The only thing I would like to have had was more information on the tires such as traction, road noise and tread wear ratings from real usage by real people, not test track stuff. More

Report | Print

Customer Care at its Finest My wife and I have always received Excellent Service on every visit whether it be a service call or new vehicle purchase. We have been a customer for My wife and I have always received Excellent Service on every visit whether it be a service call or new vehicle purchase. We have been a customer for over 9 years and they make you feel like family! We have sent many family and friends to Don Ayres Honda for vehicle purchases over the years also. We highly recommend Ty Odle for sales! He will make sure you purchase the vehicle that works best for your family's needs and budget. Our service professionals are Doug Settle, Jeremy Sullivan and our favorite Troy Johnson. They care for our vehicles as if they were there own on every visit. They always update you on any service detail and make sure you leave with a clean vehicle. Overall Excellent Service on Every Visit because you become family! More

Report | Print

I have always had good experience at the Honda dealer. When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the Hondadealership More

Report | Print

1st service department experience It was my first experience with my Honda Accord Hybrid. From setting the appointment to the service work, everyone was very friendly and helpful and t It was my first experience with my Honda Accord Hybrid. From setting the appointment to the service work, everyone was very friendly and helpful and the work was completed within the time frame given. Thank you! More

Report | Print

Extraordinary service We LOVE this dealership for many reasons but today I just wanted to thank the service department - especially Jeremy and his crew! My tire pressure l We LOVE this dealership for many reasons but today I just wanted to thank the service department - especially Jeremy and his crew! My tire pressure light had been off and on for the past few weeks and I had stopped by one night at 5:45 to pick up my son (who dropped off his car for service) and Jeremy was not in. I was told to come back to check it the next day. I ended up calling Jeremy 2 days later (today) and was told to stop by. I was greeted by 2 guys to help me and they had the car back in 10 minutes at the most! They were friendly, humorous and very efficient. It is refreshing to deal with people who enjoy their job and are there to serve! Jeremy has helped me over the phone numerous times and is always very courteous and kind plus always seems to have an answer for the problem! More

Report | Print

Great Dealership overall Great Dealership that does quality work. The only con I could think of is unnecessary maintenance services to line there pockets. Alot of the maintena Great Dealership that does quality work. The only con I could think of is unnecessary maintenance services to line there pockets. Alot of the maintenance procedures aren't in my Honda Owner Manual and simply no mention of certain maintenance procedures from Honda themselves. I almost think they are made up by the dealer to gain extra revenue. Fuel Injection cleaner service? Power steering Flush? Stuff like that kind of erks me. I did go ahead with the Fuel injection service this one time only for the hell of it. Transmission fluid needs to be changed every 30,000 miles if you want the transmission to last. Buying a certified Honda Civic with 38,000 without it ever having transmission fluid change and Don Ayers telling me the fluid looks discolored and needs changed a month after I purchase the car doesn't sound real certified to me. I went and got the service because it needed changed before I even bought the car. Good practice is to change your transmission fluid every 30,000 miles or Sooner, every 12 months or 15,000 mile even better. More

Report | Print

Don Ayres: Committed to Customers Don Ayres Honda is atypical of nearly every car dealer I have ever worked with or done business with. To whit: They are customer oriented to the max. Don Ayres Honda is atypical of nearly every car dealer I have ever worked with or done business with. To whit: They are customer oriented to the max. The reason I'll keep buying vehicles from them is that they take care of the customer from start to finish. The reason I'll continue to have, and recommend to have service done with them is that without fail, they are trustworthy and deliver what they promise. No excuses, no baloney, no dancing around promise they can't deliver upon. They are excellent, plain and simple. More

Report | Print

Great job in the Service Dept.! I had a brake issue. Jeremy and the service staff were able to fix it in a minimum amount of time, and a fraction of the projected cost. Happy endin I had a brake issue. Jeremy and the service staff were able to fix it in a minimum amount of time, and a fraction of the projected cost. Happy ending! More

Report | Print

30 Years of Satisfaction as a Don Ayres Honda owner I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "g I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "go to" guy. He is the warmest and the most capable service technician I have ever encountered: knowledgeable, up-to-date training, professional, and personal. Doug Settle is master Service Manager, without a doubt the most competent person in my 30 years of experience. He expects excellent performance from his team. It is obvious that he is respected for his professional and personal interest in his employees and those whom he serves as customers. My deceased wife was an enthusiastic and satisfied customer and considered Dave Steenport to be the person we would miss the most if we ever relocated. Two of my three daughters are Don Ayres Honda owners -- one lives near Atlanta, and the other in Gurnee, IL. The latter receives all of her service on her Honda ('06) from Dave Steenport through Doug Settle. Years ago I would visit various dealerships, but now when I think of a new car, I think of the Service Department and would only visit Don Ayres. Gratefully, Steve Sullivan More

Report | Print

Service Departmnet Our son was in town and he had car problems. They worked his car in so it could get looked and repaired. They did a great job. We now have 5 hondas Our son was in town and he had car problems. They worked his car in so it could get looked and repaired. They did a great job. We now have 5 hondas and four have been purchased from Don Ayres. The primary reason for this is that I know they have a great service department and they will take care of the cars while working around my schedule. Jeremy has done a great job of taking care of us. More

Report | Print