Jeremy Watson

Ken Ganley Ford Parma responded

Hi Shauntel, we looked at your service records for your 2016 Ford Explorer. In regard to the vehicle feeling wobbly and making noises, we informed you that your tires are bald & need replaced and that is what's causing that, but you declined the work. We also provided you with a free loaner vehicle while your vehicle was here and you damaged it to the point that it had to be towed back here. We had to spend $1,000 to replace the tire and rim that you damaged and detail the vehicle because it wreaked of smoke. You signed a release form when taking the loaner vehicle that states you are responsible for any damage, but we did not bill you for that. Regarding your radio / screen, you informed us that the buy here pay here car lot that you purchased it from had replaced the radio in your vehicle with a radio from another used car. We suggest that you take your vehicle back to Best Deals Auto Sales to have them address the issues that you are having. Thanks!

Shauntel516 responded

I was told on Sunday September 20th that somebody would be reaching out to me. But nobody has done so since then I’ve called and spoke with the service department and was told nobody has tried to contact me yet and that their still going threw the reviews witch doesn’t make sense because I told them before I left their dealership the problems I was having with my truck that I didn’t have prior and they didn’t care now here it is has been 8 business days and nobody has done anything for the problems. They cause on my vehicle

Shauntel516 responded

They were quick to take my vehicle in and charge my warranty company 4600 and me 375 to. Fix it but not so quick to reach or try to resolve the problems they cause on my truck !

Shauntel516 responded

I called and spoke with Courtney on August 19th and set a appointment up for my truck to be serviced on (August 26th the next day they had availability I received text confirmation of the appointment ) on that day August 26th I had my vehicle towed in and spoke with David and he stated I couldn’t have my diagnostic test done that day and it would have to be done 2 days later because it was a tow in so after a while of going back and forth with him stating I had a appointment I asked to speak with a supervisor he told me he’d have one reach out to me hours later I get a phone call from the supervisor Dylan and he tells me my truck is up on the rack and their looking at it now he wasn’t sure why David had told me I couldn’t get it seen if I had a appointment moving forward I was informed I was lied to by David so I let it go I moved forward with the process it did take a few days to get everything handled because I was going threw my warranty company and they had to send a investigator out to make sure the claims they were putting in was true it was approved on a Wednesday David called and informed me they ordered the parts and would call me when they come in a couple days go by he calls me Friday and says he received the parts and is only waiting on the control arm so I asked him was my vehicle getting worked on since they had to replace my water pump and had to take my engine apart he stated no because they had to wait on more parts mind you he said they were already there and was only waiting on 1 part so I asked to speak to Dylan again because I felt like David was lying to me again so I talked to David and informed him again his employee was giving me false information again he brushed it off and said a head tech is working on my vehicle but he has 2 vehicles he’s already working on and that I’ll get my vehicle Friday when I was supposed to get it September 11, but I couldn’t because they claimed they had to order more parts that Friday came and they called and said they had to wait for the warranty company to approve payment for another part they need so they offer me a loaner car because my car was still not done moving forward Monday comes they tell me I can pick up my truck I go there pay my deductible and get in my truck to leave I notice my radio screen is on but blank and my rear camera is no longer working but the sound in the car is the radio was on so I asked them what happened why it’s not working so he go to tell Dylin it’s not working and then comes to me and say my screen could’ve went out considering it was. A older vehicle it’s Common in them and that it was nothing they could do about it but my screen and back up camera worked perfectly fine before I brought them my truck now that they worked on it and took my engine apart , replaced a smart data link module and had my battery out for a week it doesn’t work anymore and they don’t have nothing to say about it not to mention my vehicle is very wobbly and makes noises as it’s about to fall apart when I drive it and it didn’t do that before but nobody cares so now I have to pay more money to get my truck fixed at another shop I wouldn’t recommend coming here very unprofessional the only people who helped me and we’re trying to make the best out of the situation was Courtney and Jeramy I wouldn’t recommend this ford dealership location if you need work done on your vehicle go to a different location their very unprofessional!

Shauntel516 responded

Yes I did hit something in the road on my way to pick up my vehicle from your dealership and it couldn’t have wreaked of smoke because I don’t smoke my boyfriend does and he was out of town at the time I had the rental nobody was inside the vehicle but me and my children I am a licensed nurse and had my children in the vehicle with me as well also my dealership stated that they did not replace the screen it was only the speakers and I ended up getting the paperwork from them stating that & I don’t know about a buy here pay here because I financed this truck threw the bank and I also have gotten new tires all around since then so what’s the excuse now ?as far spending 1,000 for a tire and rim is excessive you should’ve charged me then but your employee Courtney stated since it wasn’t my vehicle I didn’t have to pay I did ask her I’ll be having my lawyer reach out for further comment thank you