Jeremy Watson

Help2 responded

You guys have tried i guess. I lost half my subscription for sirius xm because you all had my truck and i was told to purchase it and bring in a receipt. But im sure you all could have reset it. To be completely honest, my experience was pretty crappy. The only two i have anything positive to say about is jody the customer relations person, and jeremy the manager of the maintenance. I just got nonstop Text to review so I did.. the only way I’ve ever shopped there again of the two car sales people that I had to get fired. They lied to me about the recalls never told me about them, which is illegal in the state of Ohio. And the fact that I had all those things wrong on my truck, but yet it was certified shows that they just marked it good but never really checked it which also is again as a legal in Ohio. So I’ve got a lot of documentation on that. I don’t know what there is to do that the dealership could do to make things better. Im still waiting for the last two things to be done but guess stuff was back ordered but the sad part is i purchased the truck in November and its still not finished. Kole Durant.

Help2 responded

You guys have tried i guess. I lost half my subscription for sirius xm because you all had my truck and i was told to purchase it and bring in a receipt. But im sure you all could have reset it. To be completely honest, my experience was pretty crappy. The only two i have anything positive to say about is jody the customer relations person, and jeremy the manager of the maintenance. I just got nonstop Text to review so I did.. the only way I’ve ever shopped there again of the two car sales people that I had to get fired. They lied to me about the recalls never told me about them, which is illegal in the state of Ohio. And the fact that I had all those things wrong on my truck, but yet it was certified shows that they just marked it good but never really checked it which also is again as a legal in Ohio. So I’ve got a lot of documentation on that. I don’t know what there is to do that the dealership could do to make things better. Im still waiting for the last two things to be done but guess stuff was back ordered but the sad part is i purchased the truck in November and its still not finished. Sadly was one of the worst dealerships experiences ever. Kole Durant. 614-961-0481

MINAA3823 responded

Thank you! I reached out to the manager Mr. Jeremey, and he assured the issue would be solved same day. Later that day he called and fixed my issue completely and got my ford escape same day. Thanks a lot to him and the team who understood my concern and took a good care of me. I’d recommend everyone visiting that dealership and they’d help all the way. Thank you 🙏

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.