Jerry Arrowood | Page 10

Been doing business with them since 1989. Does a good job and Bryan is an exceptional sales person. Does a good job and Bryan is an exceptional sales person. More

by TIMHERNANDEZ Verified Customer Verified Customer

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Andrew Louttit offers great service! He is professional and knowledgable! I would recommend him to anyone looking to buy a vehicle! He is professional and knowledgable! I would recommend him to anyone looking to buy a vehicle! More

by NELLENBACHPATTY Verified Customer Verified Customer

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The service needed took longer than expected, I discussed the long wait with the manager , she was very nice , understandable, apologized and gave me a discount . discussed the long wait with the manager , she was very nice , understandable, apologized and gave me a discount . More

by WAFA.MIRI Verified Customer Verified Customer

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They treat you like family. .... they answer all your Questions very helpful very freindly thank you for everythting they did for me.. .... they answer all your Questions very helpful very freindly thank you for everythting they did for me.. More

by SANDYRING13 Verified Customer Verified Customer

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Everything went good until I offered to put more money down and lower my payment. Cooke told me that putting $2000 more down was going to be a chore. He seemed like he was ready to go home more than he wa down and lower my payment. Cooke told me that putting $2000 more down was going to be a chore. He seemed like he was ready to go home more than he was ready to help. More

by GRACESONKELLEY Verified Customer Verified Customer

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I really enjoyed buying my bronco from Taylor ford! Also did a great job helping me get parts for it Also did a great job helping me get parts for it More

by SZUTANTAS95 Verified Customer Verified Customer

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I came to Taylor Ford because of the outstanding sales team of Mohammad Beydoun. They are very efficient. I highly recommend t Taylor Ford team of Mohammad Beydoun. They are very efficient. I highly recommend t Taylor Ford More

by YHOGANSON Verified Customer Verified Customer

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Dealership made a COMMITMENT to finance my lease buyout. Started the process in May 2022, its now July 19th and they backed out, NOTHING changed from day 1, same EVERYTHING, other than they don't follow thr Started the process in May 2022, its now July 19th and they backed out, NOTHING changed from day 1, same EVERYTHING, other than they don't follow through on their WORD... This used to matter, your word ment everything, guess not anymore. Should you buy or do business here? Makes one wonder... Choose wisley going forward. More

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Great experience leasing my truck from Taylor Ford! I leased several vehicles fro Andrew Loutitt and this guy knows his stuff. Super friendly, energetic, and knowledgeable. If your looking for a gre I leased several vehicles fro Andrew Loutitt and this guy knows his stuff. Super friendly, energetic, and knowledgeable. If your looking for a great no hassle lease or purchase, Andrew Loutitt and Taylor Ford is the place to be! More

by MARKA3 Verified Customer Verified Customer

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I'm very disappointed in the overall order and delivery process conducted by my salesperson at Taylor Ford, and the poor follow up regarding my concerns after I took delivery of the new car. I was referre process conducted by my salesperson at Taylor Ford, and the poor follow up regarding my concerns after I took delivery of the new car. I was referred to Taylor Ford by my brother. So, I passed by Royal Oak Ford, close to my home, and drove to Taylor to conduct the purchase of my existing 2020 leased car and to take on a new 2022 lease for a different car. The salesperson was nice throughout the process, but not attentive, as he failed to recognize my ongoing confusion per the many questions I was asking about the plug-in Escape or maybe he was too busy to really follow through with me to ensure that all confusion was removed prior to ordering a hybrid Escape on my behalf. Whatever the case, the salesperson never asked why I was still asking questions about how to plug-in the 2022 Escape at the time of pickup. To my surprise, I later discovered while at home, that the wrong car was ordered on my behalf. I didn't realize that the hybrid was not the electric/gas Escape, until after taking the car home, because I was not only confused about how the plug-in would work, but also, unfortunately, the Dealership's computer system went down before the lease contract could be completed. Therefore, I was unable to read information and ask questions about the new car that I was picking up before signing a completed contract. Instead, I drove the car home (the dealer subsequently US mailed a completed lease contract, that I received a few days later). Had I had an opportunity to read and discuss the paperwork while onsite, I'm sure that I would have realized there was a problem - as I had pointed out an error regarding the loan agreement for my 2020 Escape, because that paperwork was printed before the computer failure, and I was able to read it and discuss with the preparer. After speaking with the salesperson within the first week of taking delivery and being told by him that nothing could be done - I would be held to the two-year lease contract without an option to replace the car for the plug-in that I really wanted, I followed up with two calls and left messages to speak to the dealership manager (hoping to identify a solution), but I never received a call back. It has now been another full week and crickets from the dealership. I'm so disappointed that the manager (though I was told he was onsite when I called) has never found time to even discuss my concerns with me. I'm just stuck for two years - having to pay a lease for a car that I hate. Taylor Ford has washed their hands of the issue and moved on. More

by Disappointed Verified Customer Verified Customer

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