Jerry C. | Page 4

Good service. Prices seemed high with no wiggle room. A lot of hidden fees. It’s seemed the communication could be better . But still good lot of hidden fees. It’s seemed the communication could be better . But still good More

by louisa.bacon Verified Customer Verified Customer

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I came in for a oil change, and to my surprise I was finish in less than an hour. This dealership is Always professional. never disapoint's finish in less than an hour. This dealership is Always professional. never disapoint's More

by joegil23 Verified Customer Verified Customer

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Just got my wife a beautiful Awd Pacifica! What a great deal and customer service. This our 3rd vehicle from Decozen. Thank you guys for everything! deal and customer service. This our 3rd vehicle from Decozen. Thank you guys for everything! More

by Mgretchy Verified Customer Verified Customer

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What a amazing experience buying my new 21 ram. They made the car buying process very easy and would highly recommend them for your next vehicle. the car buying process very easy and would highly recommend them for your next vehicle. More

by CMIELE4479 Verified Customer Verified Customer

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The sale was okay, honestly I was not impressed with John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. Th John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. The saving grace was the direct involvement of Jerry in Finance. He was a pleasure to work with. But why the 1 star? Because my brand new Chrysler Pacifica Hybrid - Pinnacle, the top of the line, broke 6 days after we got it home, after we had driven less than 80 miles on it. No only did it break, but it was the hybrid battery that needed to be replaced. Also, Chrysler have no clue when they will receive a replacement battery. It was supposed to be here on Friday, but was a not show, and Chrysler updated the ETA to 3/15, 10 days later. The part alone cost more than a brand new engine. The total cost to replace it will come to approximately 1/3 the cost of the entire vehicle. Meanwhile DeCozen has done NOTHING for me. My Pacifica has been sitting in a local dealers service shop since 2/20. I have never heard from the head of sales or the head of the dealership. I tried reaching out to Mike C. and asked him to please call me., Never heard a word. I cannot believe that they didn't offer to take the vehicle back immediately and replace it with a new one, since they sold me a defective one. Neither dealer has ever seen the battery go bad, and more importantly, have never had to replace one. Bottom line, DeCozen did not stand behind their sale, or make any effort to make this right. So far all they've done is encourage me to open a case with Chrysler. So I am very disappointed and angry. 15 days in the shop after driving less than 80 miles on it, and no end in sight. More

by Very_unhappy_customer Verified Customer Verified Customer

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This is very nice dealership what make my purchase nice and easy I will definitely go back to them in a future thanks for you nice customer service and easy I will definitely go back to them in a future thanks for you nice customer service More

by SALVADORROBERTS463 Verified Customer Verified Customer

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This is my 2nd vehicle and my family’s 6th from DeCozen. Every time is better than the previous experience, which have all been absolutely top class!! Dealing with Basir and Joe make you feel like a family Every time is better than the previous experience, which have all been absolutely top class!! Dealing with Basir and Joe make you feel like a family friend!! Really couldn’t have had a better experience!!! More

by drowbotham973 Verified Customer Verified Customer

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I would like to Thank Decozen Chrysler Jeep Dodge representatives for the great experience on purchasing a new vehicle during this difficult pandemic. The professionalism, knowledge and mannerism wa representatives for the great experience on purchasing a new vehicle during this difficult pandemic. The professionalism, knowledge and mannerism was truly a great experience . More

by RCRUZ0219 Verified Customer Verified Customer

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I wanted to purchase a RAM 1500. I had Roberto Milton for the sale man. I wanted to get a Ram 1500 big horn level 2, so Roberto told me that he was going to get it, because they didn't have it in stock. When the sale man. I wanted to get a Ram 1500 big horn level 2, so Roberto told me that he was going to get it, because they didn't have it in stock. When I went to pick up the vehicle, it wasn't the vehicle that I want it. It was a regular RAM 1500 level 1 for the same price as the level 2. After I told Roberto that it wasn't the truck that we agreed to purchase. He told me and lied that we never talked about that. After going back and forward with that argument, Roberto did not wanted to fix and correct the problem. I had to talk to the owner Jerry C. After I explained the story to Jerry, he andertud and corrected the problem. He order the right truck for the original price that we agreed on. More

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Excellent experience as always! After leasing multiple vehicles over the years from Decozen, there's no reason to go anywhere else. Management and staff are always accommodating and professional. vehicles over the years from Decozen, there's no reason to go anywhere else. Management and staff are always accommodating and professional. More

by KEITH Verified Customer Verified Customer

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