Jerry Herbert | Page 4

The entire team at BMW of Catonsville was an extreme pleasure to work with. I would gladly endorse this dealership for your next vehicle purchase. Very capable staff. pleasure to work with. I would gladly endorse this dealership for your next vehicle purchase. Very capable staff. More

Helpful 1

Report | Print

To: Special thanks to Store manager Jerry Herbert to mess my birthday gift after spend my 4 hours at dealership, let me add the car to my insurance than changing the price and deal. Explanations was agreed p my birthday gift after spend my 4 hours at dealership, let me add the car to my insurance than changing the price and deal. Explanations was agreed price for finance only if you pay cash you have to pay $2500 extra. Try to sell stupid finance and push people to finance for no reason. Don’t trust the Internet prices as well. More

Helpful 0

Report | Print

Purchased a $42K vehicle from BMW Catonsville and had a great salesman and finance manager. Unfortunately, that salesman is no longer with the company and our request for the vehicles Owner's Manual was t great salesman and finance manager. Unfortunately, that salesman is no longer with the company and our request for the vehicles Owner's Manual was transferred to another manager. I spoke with Sigis and explained the situation. Sigis said he would look into the matter and get back to me. After several phone calls, emails and two weeks, I gave up on Sigis...RECEIVED NO RESPONSE. My wife then called BMW Catonsville and spoke with Jerry Herbert explaining the situation and she was told he would look into the matter and call her back. Two weeks passed with NO correspondence from Jerry or any other member of BMW Catonsville. On a Monday, I decided to provide a negative rating on-line. Interestingly enough, Tuesday afternoon I received a phone call from Jerry stating the dealership saw my negative review and they would like to make it right and get us the Owners Manual. Jerry then asked if they provided the manual, would I be willing to change my review. I informed him that I would when I received the manual. It has taken almost two months, but we finally received the Owners Manual. So, as promised, I am changing my rating from a one star to a three star. I can not justify giving any higher than 3 stars. Unfortunately, it took a negative rating of the dealership to get ANY type of response from the dealership. This is no way to conduct customer service if you want repeat customers and I would not recommend this dealership if you expect good customer service after the sale. More

Helpful 2

Report | Print

Very friendly, and helpful salesmen Harold Blackwell at the BMW of Catonsville! They have many great vehicles to choose from especially an excellent selection of suv to midsize sedans. the BMW of Catonsville! They have many great vehicles to choose from especially an excellent selection of suv to midsize sedans. More

Helpful 0

Report | Print

Jae is an excellent salesperson. I am very thankful to have had the pleasure of having his assistance in the car buying process. He went above and beyond, even when he was on vacation. He’s hard working, have had the pleasure of having his assistance in the car buying process. He went above and beyond, even when he was on vacation. He’s hard working, knowledgeable, and respectful. If you are looking to purchase a car from this dealership, I recommend you ask for Jae. More

Helpful 0

Report | Print

I recently bought an Audi Q3 with my fiancé this passed weekend and we were both blown away with Jae Kim’s customer service. He made us feel like family. He is amazing and I highly recommend seeing him for weekend and we were both blown away with Jae Kim’s customer service. He made us feel like family. He is amazing and I highly recommend seeing him for all of your car buying needs. He makes the process fun and bearable. Also, he put a bow on my new car for me. He also washed and hand dried my vehicle in the boiling heat. He truly goes Above and beyond. Ask for Jae and you will not be disappointed! More

Helpful 0

Report | Print

I was looking for a dealer that had the car I wanted and didn't waste my time. They had a great price compared to others, the car was exactly what they said it was, and they were straightforward and reasona didn't waste my time. They had a great price compared to others, the car was exactly what they said it was, and they were straightforward and reasonable to deal with. I spent about an hour looking and test driving and maybe about an hour doing paperwork. They were very accomodating. More

Helpful 0

Report | Print

Purchased my second BMW in the last week from Harold. He is just amazing. Listens to what you need and provides you with realistic options. Our deal was not easy but with the help of Harold, Sam and Jerry i is just amazing. Listens to what you need and provides you with realistic options. Our deal was not easy but with the help of Harold, Sam and Jerry it went smoothly. Thanks!! More

Helpful 0

Report | Print

Benn and Jerry made the car buying process straightforward and easy. After a bad experience with Mercedes wasting hours of my time and leaving their lot without a car I was exhausted and ready straightforward and easy. After a bad experience with Mercedes wasting hours of my time and leaving their lot without a car I was exhausted and ready to go home. Benn let me take a car home and drive it on my own time before making a decision. It took a lot of pressure away and I ended up going back the next day and leasing the car. I feel I received excellent service and fair pricing throughout the process. More

Helpful 0

Report | Print

Harold Blackwell - authentic sales adviser cum Human Being On January 20th , 2020 i went to the dealership.Harold Blackwell makes sure you are taken care of in this journey. His knowledge is crucial when makin On January 20th , 2020 i went to the dealership.Harold Blackwell makes sure you are taken care of in this journey. His knowledge is crucial when making decisions in what features , packages and car will suit you and your requirements. First time in a long time i met someone who cares more about customer and not sale. Truly great experience. Thanks a lot Harold!! More

Helpful 0

Report | Print