Jesse Friedman
Jesse Friedman at Tucson Subaru

Jesse Friedman | Page 23

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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5.0
375 Reviews
5.0

375 Reviews

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375 Reviews of Jesse Friedman

November 15, 2019

Dealership Rating
Employee Rating

Great service. Steve was very informative. Knows his job and the ins and outs of the Subaru. Would recommend Steve anytime. Thank you very much for all your help! More

by Tom Wachter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Gribble, Traci Roberts , Steve Norris

Nov 15, 2019

Tucson Subaru responded

What a great compliment, thank you! Enjoy your Subaru! -Steve N

Nov 16, 2019

Tucson Subaru responded

Enjoy the car!!!!! Traci

October 21, 2019

Dealership Rating
Employee Rating

Excellent No pressure from sales, friendly, knowledgable about product, comfortable costumer waiting area. Service was prompt , courteous and knowledgable. Fi More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Duran

Oct 23, 2019

Tucson Subaru responded

Thank you for your review. Enjoy your new car.~Jennnifer

October 12, 2019

Dealership Rating
Employee Rating

customer servise Jessie Friedman, my Service REP provided top notch customer care-went out of his way to be sure I was a happy customer. Looking forward to next visit. More

by BDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 10, 2019

Dealership Rating
Employee Rating

Service is good Polite and professional. The only correction I’d offer is each time my wife comes in for an LOF, we are told there is a bill due. We bought the full More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 01, 2019

Dealership Rating
Employee Rating

No professionalism from the Service Director as well as the GM. Not customer focused and ultimately try to take advantage of its customers to benefit their agenda. Read reviews on multiple sources and fin More

by GzrZ
Recommend Dealer
No

Other Employees Tagged: John Petersavage , Scott Gregg, Subaru of America as well

Oct 01, 2019

Tucson Subaru responded

I am very sorry for the issues that you have had with your vehicle. I have tried to help in any way I can to get you taken care of and get this resolved. I had absolutely no say in the fact that Subaru of America would not proceed with the repurchase of your vehicle. I had told you that when we spoke on the phone before you even came to the dealership. That is strictly between you and Subaru. They have their guidelines that must be met for a repurchase agreement to be fulfilled, and, they had sent an independent agent to handle the deal. I sincerely want to take the very best care of every customer we have, they are all family to me. I will continue to do anything I can to help you as well. The repurchase of your vehicle is not something I can help with however as that comes from Subaru.

Oct 01, 2019

GzrZ responded

This goes FAR beyond the repurchase and Tucson Subaru knows that. This proves further my point that Tucson Subaru AND SOA refuse to take responsibility for ANYTHING. All blame is put on us, the customer. It is not right! This goes against the mission statement plastered on YOUR lobby. Its a shame, after almost 7 months, to finally receive an apology on a public forum.

September 30, 2019

Dealership Rating
Employee Rating

Came back for a second one I had a 2013 Subaru CrossTrek that I recently traded in for the 2019 model. The dealership gave me a good deal on my 2013 and selected a 2019 for me More

by Suby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry , Robert Pedroza, Raj Sihota

Oct 14, 2019

Tucson Subaru responded

Glad we could make your car buying experience easy. See you on the next one Robert P.

Oct 14, 2019

Tucson Subaru responded

You are gonna love that new Subie! Thank you - Curt

September 26, 2019

Dealership Rating
Employee Rating

Great service advisor Tucson Subaru is fortunate to have Jesse Friedman as a Service Advisor. He goes out of his way to be helpful. I also was fortunate to meet a finance r More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Traci Roberts

Sep 26, 2019

Tucson Subaru responded

Thank you so much for your review...I appreciate it!! Traci

September 25, 2019

Dealership Rating
Employee Rating

Excellent Service Thank you Jesse Friedman for your excellent service and attention to detail. Your explanation provided valuable insight to some of the repairs requi More

by JAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia , Juan Alvarez, Juan and Chris, you are an asset to service scheduling

Dec 12, 2023

JAN responded

Thank you Jesse for your patience and time spent explaining how to access better service with our insurance company on a claim. Your willingness to help simplify matters by arranging a meeting with Greg Scott is much appreciated. Thank you.

September 18, 2019

Dealership Rating
Employee Rating

Above and beyond Everyone was extremely courteous and professional. Jesse went above and beyond to contact Subaru America to see if they would cover the cost of my ai More

by Suebpi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry , Scott Gregg

Sep 25, 2019

Tucson Subaru responded

So glad to be able to help out. We love taking care of our customers and providing an extraordinary service experience for them. Scott G.

Oct 14, 2019

Tucson Subaru responded

Thank you and enjoy the AC! - Curt

September 10, 2019

Dealership Rating
Employee Rating

Stellar Service The immediacy of the Service Department in tending to any/all needs when driving up was simply specatacular. The assessment and estimate were detaile More

by Denise Berger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Henry , Scott Buford

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