Jesse Gutierrez
Jesse Gutierrez at Corwin Ford of Tri-Cities

Jesse Gutierrez | Page 24

Quick Lane Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.7
311 Reviews
4.7

311 Reviews

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311 Reviews of Jesse Gutierrez

October 10, 2023

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Employee Rating

Jesse and the team at Quicklane always take care of my needs in a timely fashion. Got the job done before promised. Great work guys! See You next time. More

by JAREDHANCOCK555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Hancock, Angela Hancock

September 28, 2023

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Employee Rating

Jesse, thank you for your professionalism and supior customer support skills. You made my latest service visit a good experience since I had multiple service requests and I didn't have a ride to pick More

by STEVEGERILYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 27, 2023

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Employee Rating

This has been my dealership of choice for over a decade, based on their outstanding customer service, consistent positive result's and professional maintenance personnel! More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco, Doug Butler, Derby Monroe , Bert Flores, Jere Gorsline, Eddie Valencia

August 13, 2019

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Employee Rating

Very good Service was awesome I got a F150. Car is great and sales man was very patient and helpful. Costumer service is very thankful and I will recommend to f More

by YAOYANSONG1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Huang, Curt Watson, Angela Hancock , Keith Carter, Brandon Steinke

June 12, 2019

Dealership Rating

Lies and no communication Lied about warranty, then didn’t know warranty. Said nothing was covered then admitted it was. It was a mess and everyone should question it. First ti More

by LADAWNHIGHLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cody Boschert, Freddy Rodriguez, Don’t remember

Jun 13, 2019

Corwin Ford of Tri-Cities responded

We value you as a customer and would like to extend our apologies. It seems there is some miscommunication on which components are covered with a mechanical protection policy and the maintenance plan that covers your routine Lube Oil and Filter services. Most plans do not cover wear items such as brake pads, belts, hoses, tires, glass etc. To help rectify the situation we did provide a vehicle for you to drive while we performed the brake service since the pads were worn down to a minimum which we felt was unsafe. In addition we gave a fifty percent discount on the brake service to compensate for the misunderstanding. I am more than happy to reach out and discuss any additional concerns you may have. Respectfully, Angela Hancock Quick Lane Manager.

June 05, 2019

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Employee Rating

Same Day Service My schedule is pretty full so I was very happy when Corwin was able to get my vehicle in same day for an oil change! The entire staff was polite, effi More

by AKE14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Fabian, Victor Sifuentez, Andrew Springer

June 04, 2019

Dealership Rating

Satisfied customer Our experience buying our new EcoSport with Andrew Springer's help was a pleasure. He listened and was perceptive about our needs in a new vehicle. More

by MustangGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curt Watson , Andrew Springer

June 03, 2019

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Employee Rating

Great customer service Angela has done a great job of staffing the service center with hard working customer oriented people. Jesse was very conscientious of my time as my More

by HIGGINS.JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angela Hancock

April 18, 2019

Dealership Rating
Employee Rating

Oil change and tire rotation then back for spark plugs and Spark plugs and fuel injectors services. All is well and will be back for all future service work that needs be done as soon as required. More

by JBLACK5745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Sifuentez

March 20, 2019

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Employee Rating

Oil change Car was in and out in a timely manner. All Service workers were couteous and very helpful. ThevService staff did a great job in recird time. More

by Kelly S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Fabian, Steve Wabeke

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