Jillian Cline
Jillian Cline at Ed Martin Nissan

Jillian Cline | Page 4

Service Manager

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.9
77 Reviews

I started my career in the automotive industry in October 2009 as the Cashier and Warranty Clerk and worked my way up to Master Service Advisor in 2014, Promoted to the Assistant Service Manager in 2017. Promoted to the Service Manager in November of 2025. I have only ever worked at Ed Martin Nissan for my entire career in the automotive industry. I have been married to my husband for 16 years and we have 2 very spoiled dogs!!

Dealership Experience

16 yrs, 11 mos

Industry Experience

16 yrs, 11 mos

4.9

77 Reviews

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77 Reviews of Jillian Cline

June 29, 2026

Dealership Rating
Employee Rating

Staff is very friendly and professional. They got my vehicle serviced and got me in and out quickly. More

by BeltranC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Worden, Mike Demetriades

Jun 29, 2026

Ed Martin Nissan responded

Thank you for your kind review! We're so glad to hear our team was friendly and professional and that we were able to get your vehicle serviced quickly. Providing efficient, quality service is always our goal. Thank you for choosing Ed Martin, and we look forward to seeing you again at your next visit!

June 29, 2026

Dealership Rating
Employee Rating

I was not attended to in a timely manner. Their service section got me waiting for two and half hours before letting me know they've started working on my vehicle More

by davidtunji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 30, 2026

Ed Martin Nissan responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay and understand how frustrating it is to wait that long without clear communication. Your time is valuable, and we regret that we did not provide the level of service you expected. We appreciate you bringing this to our attention, as it helps us improve. We hope you'll give us another opportunity to provide the prompt, communicative service you deserve. Please reach out to Jillian Cline, to discuss your experience at 317-822-5446. Thank you.

June 27, 2026

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Joe was very helpful and professional. I enjoy the service department and the care they perform. More

by OLURLENE
Service Price Transparency
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Recommend Dealer
Yes
Jun 27, 2026

Ed Martin Nissan responded

Thank you for your kind review! We're so glad to hear Joe provided helpful and professional service. It's wonderful to know you enjoy visiting our service department and appreciate the care our team provides. Thank you for trusting Ed Martin with your vehicle. We look forward to seeing you again at your next visit! 🚗🔧⭐😊

June 24, 2026

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Ed Martin Nissan has always my go to place for service. They are always honest about my vehicles service and they get done pretty fast. More

by Nicholas
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Ed Martin Nissan responded

Thank you, Nicholas, for your continued trust in Ed Martin Nissan! We're honored to be your go-to place for service. Providing honest recommendations and efficient service is what our team strives for every day. We truly appreciate your loyalty and look forward to keeping your vehicle running its best for years to come!

June 24, 2026

Dealership Rating
Employee Rating

Ed Martin Nissan has always my go to place for service. They are always honest about my vehicles service and they get done pretty fast. More

by Nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Ed Martin Nissan responded

Thank you, Nicholas, for your continued trust in Ed Martin Nissan! We're honored to be your go-to place for service. Providing honest recommendations and efficient service is what our team strives for every day. We truly appreciate your loyalty and look forward to keeping your vehicle running its best for years to come!

June 22, 2026

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I have nothing but the utmost respect for the service center at Ed Martin Nissan. They performed everything as needed on my car and I'm very satisfied. More

by BROLIN5204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Ed Martin Nissan responded

Thank you for your wonderful review! We truly appreciate your trust in the Ed Martin Nissan Service Center. It's great to hear that our team took care of everything your vehicle needed and that you left completely satisfied. Your kind words mean a lot to us, and we look forward to keeping your Nissan running at its best for years to come!

June 20, 2026

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Employee Rating

I took my car in there for auto body work in the back were my my. The Carr got damaged by an accident and they got the car in quickly and they fixed it very nice and Got me out of the rental car that I More

by ROBERTALBERS27
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Dunkerson

Jun 20, 2026

Ed Martin Nissan responded

Thank you for sharing your experience with our Auto Body team! We are glad we could get your vehicle in quickly after the accident, complete the repairs to your satisfaction, and help you get out of your rental car sooner than expected. We appreciate your trust in Ed Martin and are grateful for the opportunity to get you back on the road safely. Thank you for choosing us!

June 19, 2026

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Employee Rating

Prompt and timely response. Service was done while I waited. Communication was spot on. Thank you More

by MIKEBARRETT9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Worden

Jun 19, 2026

Ed Martin Nissan responded

Thank you so much for your business and kind review! We look forward to seeing you the next time your car needs service.

June 14, 2026

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Employee Rating

Addressed the pblm and took care of it within a reasonable amount of time. Thsnks More

by MREILLY149
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg Foy

Jun 14, 2026

Ed Martin Nissan responded

Thank you for your review! We are glad our team was able to address the issue and get everything taken care of in a timely manner. We appreciate the opportunity to assist you and thank you for choosing us. We look forward to serving you again in the future!

June 07, 2026

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Employee Rating

Friendly great customer service, kept me informed. Great experience. Prompt service. Will be back again. More

by cctan2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Dunkerson

Jun 08, 2026

Ed Martin Nissan responded

Thank you for your wonderful review! We are glad to hear you experienced friendly customer service, prompt attention, and clear communication throughout your visit. Keeping our customers informed is important to us, and we are thrilled you had a great experience. We appreciate your business and look forward to seeing you again!

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