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Jim Cox

Overview Reviews (126) Inventory (1175)

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Jim Cox

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.7

126 Reviews

Overview Reviews (126) Inventory (1175)

4.7

126 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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126 Reviews of Jim Cox

August 16, 2025

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Employee Rating

They did a really good job. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. In my brakes. Work much better. More

by jasonozer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Aug 17, 2025 -

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 05, 2025

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Employee Rating

My service coordinator, Jim Cox, did a great job of getting my vehicle serviced on a busy day. getting my vehicle serviced on a busy day. More

by randman576

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 05, 2025 -

Mac Haik Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mac Haik Chevrolet. That Great Mac Haik Feeling Brian Caldwell, Service Director

July 03, 2025

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Employee Rating

Always excellent service with courteous attention to my needs. Mac Haik provides timely assistance and care. needs. Mac Haik provides timely assistance and care. More

by creekmore.mitch52

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Charles

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Jul 03, 2025 -

Mac Haik Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. That Great Mac Haik Feeling Brian Caldwell, Service Director

June 20, 2025

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Employee Rating

Mac Haik always provides wonderful and courteous service. I am very pleased with their expertise and their timely service. I am very pleased with their expertise and their timely service. More

by creekmore.mitch52

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Charles

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Jun 20, 2025 -

Mac Haik Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mac Haik Chevrolet! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 20, 2025

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Employee Rating

I took my vehicle for a oil change, my vehicle was in and out at no time. The staff is very friendly and very attentive to your needs. I will definitely come back for all my car needs. I am very happy out at no time. The staff is very friendly and very attentive to your needs. I will definitely come back for all my car needs. I am very happy More

by ndiaz01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Caldwell, Larry Patterson, Brad Kny, Tony McPhail, Frank Trahan, Kayla Charles, Amber Mosley

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Jun 21, 2025 -

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 19, 2025

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Employee Rating

very chaotic this time. trransferred around from phone to phone, couldn't locate order or vehicle . finally spoke to Jim Cox and everything was as it should be/ trransferred around from phone to phone, couldn't locate order or vehicle . finally spoke to Jim Cox and everything was as it should be/ More

by FOURSTONE

Verified Customer

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Jun 23, 2025 -

Mac Haik Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Antione Burks, General Sales Manager, 281-596-6230

June 16, 2025

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Employee Rating

Great service and experience, check in was simple and easy as well as pick up easy as well as pick up More

by ALLEN_SANDERS34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 16, 2025 -

Mac Haik Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 15, 2025

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Employee Rating

This dealership is amazing staff are knowledgeable and helpful. Will definitely take my vehicle back helpful. Will definitely take my vehicle back More

by ndiaz01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Caldwell, Larry Patterson, Brad Kny, Tony McPhail, Frank Trahan, Kayla Charles, James Chatman, Amber Mosley

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Jun 15, 2025 -

Mac Haik Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mac Haik Chevrolet. We look forward to having you as one of our valued customers for many more years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

May 15, 2025

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Employee Rating

I had a great experience working with Tyler and the rest of the team. They made the whole process seamless. of the team. They made the whole process seamless. More

by KSTELL2509

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyler Collins, Branden York , Johnny Low

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May 15, 2025 -

Mac Haik Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! That Great Mac Haik Feeling Antione Burks, General Sales Manager

May 11, 2025

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Employee Rating

Every time I come I get world class customer service! ! Very thankful for the care that they show towards customers ! Very thankful for the care that they show towards customers More

by MIRANDAJFLETCHER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

Report | Print

May 11, 2025 -

Mac Haik Chevrolet responded

Thanks for sharing about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

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