Jim Parolisi | Page 45

Elite Service, timely follow up and in a class of their own. The team at Audi, Burlington understands the expectations of their customers and strives to exceed them. First Class is an understatement. R own. The team at Audi, Burlington understands the expectations of their customers and strives to exceed them. First Class is an understatement. Respectfully, Gregory Nicoll Concord, MA More

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I have been a loyal customer with Burlington Audi since my first purchase of 2010 Audi A4 and my recent purchase/up grade of my 2013 Audi A6 2.0T. The employees of Burlington of Audi are one of the best, my first purchase of 2010 Audi A4 and my recent purchase/up grade of my 2013 Audi A6 2.0T. The employees of Burlington of Audi are one of the best, from services department, to sales, and finance department. I feel that I walked out satisfied and respected. Also, I have give to a special thanks to Mr. Peter Matton- Audi brand specialist. Mr. Matton is one of kindest sales person I ever met. He has been great help with first purchase A4 and help with trade and upgrade of A6. In my grade book I give Audi of Burlington and entire department an A++ and highly recommend any to this fine dealership! More

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My 2010 A6 was in for scheduled maintenance and a few minor repairs. In customary fashion Jim took care of business quickly in a caring manner, keeping me informed of the progress along the way. If you minor repairs. In customary fashion Jim took care of business quickly in a caring manner, keeping me informed of the progress along the way. If you are looking to top a good sales experience with an outstanding after sales service experience, this is the place to go. Hats off! More

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I can't say enough about the Service Dept at Herb Chambers Audi in Burlington MA. I have never felt so confident in the fact that the service dept is fighting for me as their customer, and not workin Chambers Audi in Burlington MA. I have never felt so confident in the fact that the service dept is fighting for me as their customer, and not working purely for the manufacturer. Both Jeff Buchholz and Jim Parolisi have handled several issues I had, and exceeded my expectations every time. They always get my vehicle in right away, arrange for a loaner vehicle, and have my car fixed ahead of schedule. Their due diligence and attention to detail has not only ensured my problems were covered by Audi, but have saved me many future problems as well. Buy with confidence, knowing the best team around will have your back. When I buy my next car here, I am asking for the commission to go to the service dept, because that is why I am buying here again! More

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Jim Parolisi has always been terrific to deal with. Having an older A8L and he always make sure I leave with a comparable loaner car. Because of the age the repairs/maintenance can get costly and Jim Having an older A8L and he always make sure I leave with a comparable loaner car. Because of the age the repairs/maintenance can get costly and Jim does a fine job explaining what's needed and does what he can to keep the cost in-line. I appreciate his follow-up and highly recommend him and the dealership. More

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I had an error message from car and called Audi Burlington from the rode. I brought the car right in and was given a loaner. Took a few days for them to get the part in to fix but no problem sinc Burlington from the rode. I brought the car right in and was given a loaner. Took a few days for them to get the part in to fix but no problem since i had a loaner car. Great thing is no charge as all was covered by warranty! Jim kept me informed along the way and service was excellent!! More

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My first interaction was this past spring/summer when I was searching for a CPO Audi. They had a fully optioned model listed that was more than I needed but I stopped by on a whim to check it out anyway ( was searching for a CPO Audi. They had a fully optioned model listed that was more than I needed but I stopped by on a whim to check it out anyway (no appointment). A salesman greeted me in the showroom and knew exactly which car I referred to, showed me the vehicle, and offered a test drive. We chatted a bit about the options and model year differences, he introduced me to the sales manager, we exchanged info and I was on my way. No major pressure (despite it being the end of the month), the standard follow-up calls naturally came and were very professional. I ended up not buying from Herb Chambers and found a perfectly optioned vehicle out-of-state at a great price. But that's not where the story ends. They're still the most conveniently located dealer for me, and I've been back twice for routine maintenance. Online scheduling couldn't be easier, drop-off/pickup has been straightforward, the actual service has been completed as promised, and I've experienced great follow-up afterwards. You would think I bought the car there brand new! More

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This was my first experience at the Burlington Audi dealership and I was very impressed with the quality of service and the capabilities of the team. They were extremely knowledgable and helpful in ad dealership and I was very impressed with the quality of service and the capabilities of the team. They were extremely knowledgable and helpful in addressing my repair problems, especially Jim Parolisi. I would highly recommend the service team. More

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As some may be aware, Audi's have gotten some negative press lately due to oil consumption issues, and because of this problem, some might be a little nervous about purchasing one. Let me assure negative press lately due to oil consumption issues, and because of this problem, some might be a little nervous about purchasing one. Let me assure you that if you do have such a worry, Audi Burlington takes the issue very seriously and makes every effort to address it in a timely manner. When I brought my 2007 A4 in for its last service, I spoke with Jim Parolisi, who informed me that he wanted to run a test on the engine to see if my car was having this issue (it was). Without any prompting on my part, Jim informed me that all service would be performed free-of-charge, and it was completed within two days. Not only did Jim take the time to explain the cause of the problem and the steps that were taken to address it, but when I had a follow up question three days later, he responded to my emails within minutes. While it is never fun when something goes wrong with one's car, Jim definitely helped to make the process as painless as possible. For that reason, I'd highly recommend Audi Burlington for those looking to service an Audi or who are in the market to purchase one. More

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I've worked with Jim several times over the past few I've worked with Jim several times over the past few years, and it's always been a good experience. Jim is always friendly, and greets me by name wh I've worked with Jim several times over the past few years, and it's always been a good experience. Jim is always friendly, and greets me by name when I arrive. He looks out for my interests when my car is there for service, making sure that whatever repairs are necessary are covered by the warranty whenever possible, and he always makes sure I have some alternate transportation, providing a loaner car whenever I need one. The service set-up at Burlington Audi in general seems to be a good one. I've never had a problem obtaining a service appointment at a time which is convenient for me, and the repairs that have been done have been done right the first time. More

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