Jim Tonelli | Page 3

Always there! The staff at Earnhardts is always friendly and helpful in solving purchase or car problems 30+ plus years now with them b/c they always seem to come t The staff at Earnhardts is always friendly and helpful in solving purchase or car problems 30+ plus years now with them b/c they always seem to come through! and stand behind their SERVICE (after the sale) Dept! More

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Great customer service! What a great experience I had this past month while leasing my new vehicle! I worked with Tony, but felt like I was everyone’s customer at theirs deal What a great experience I had this past month while leasing my new vehicle! I worked with Tony, but felt like I was everyone’s customer at theirs dealership. Thank you Thank you for making this process a breeze! More

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service dept has gotten fantastic over the years A guy named Ricardo is who I ask for mostly b/c he does such a great job on everything! Sales is also a big part of why I do business with very fair A guy named Ricardo is who I ask for mostly b/c he does such a great job on everything! Sales is also a big part of why I do business with very fair minded sales people and financing has always been remarkable. More

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Painful and disappointing experience if you are foreign. This was my first time leasing a car in the USA. I moved in more than a year ago and have a stable lawful job. I found this dealership through Checkbo This was my first time leasing a car in the USA. I moved in more than a year ago and have a stable lawful job. I found this dealership through Checkbook. They were supposed to have one of the best deals in the area. Since the monthly payment was going to be great, I decided to move forward. At the beginning, Jimmy was effective, but then he wouldn't reply to my messages for hours/days and I would feel like if I was chasing them. When they submitted my paperwork, we started a painful process in which they weren't sure if I was fit to lease the car because of a misunderstanding in which they were having trouble recognizing I had an active visa. After lots of clarification attempts, I sent them an email, with my thoughts, after which Hyundai Motor Finance contected me and told me I was approved to get the car. After that, I wanted to move forward with the deal, despite of all the hiccups; and then found out that they quoted the wrong vehicle for me (this could have been avoided if they would have been kind enough to send me the VIN# of the car or an official quote, as I was requesting from our first communication). However, Jimmy was willing to keep his word on the price. At the end, he had a personal emergency, which I understood, but nobody else contected me, neither him followed up with me. He relied on his coworkers Ian and Bob, but they never reached me either. It has been almost 4 days after he replied my last message. I decided to go with another dealership, just because they never showed interest on getting my bussines and instead, made me feel like it wasn't important enough because of my visa status. More

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A new Palisade Great ! everything went fantastic and very very happy with the SUV. Stopped in test drove the vehicle worked the trade in and picked it up the follow Great ! everything went fantastic and very very happy with the SUV. Stopped in test drove the vehicle worked the trade in and picked it up the following day. Again very happy with the whole process the dealership and the Palisade! More

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Very Pleasant experience Hyundai North Scottsdale was our FIRST stop when we were shopping for a new car after hearing about the great experience our good friends experienced Hyundai North Scottsdale was our FIRST stop when we were shopping for a new car after hearing about the great experience our good friends experienced when buying their Sonata from your team. From our first start back in Sept 2018 to now it was always a straight forward experience & very professional. A special thank you to Ibrahim & Jim Tonelli for making the experience an easy decision for us. With the great service I've received so far -I look forward to the years to come....would definitely buy from them again and hope with this continued service my recommendations to friends and family may lead to another client for HNS!!! More

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Easy and pleasant purchase of a new Hyundai Tucson! From beginning to end, the guys here attended to my every need and made the new car buying experience very pleasant. Julian could not have done more f From beginning to end, the guys here attended to my every need and made the new car buying experience very pleasant. Julian could not have done more for me and was very gracious! LOVE my new Hyundai! More

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Exceeded expectations On a recent visit to Earnhardt Hyundai Scottsdale to discuss a trade-in on my Sonata Limited lease, Jimmy Tonelli inspected my car and noticed some On a recent visit to Earnhardt Hyundai Scottsdale to discuss a trade-in on my Sonata Limited lease, Jimmy Tonelli inspected my car and noticed some cosmetic paint scratches and scrapes on my front bumper which I knew would cost me dearly if I took it to a body shop. I even considered the repair myself. I looked up the "how to" on youtube, researched the matching Hyundai paint, primer and gloss by code( which ended up apprx. $200.00 for my time, paint ,etc) and I'm sure that would have been a mess. Jimmy gave me a great price which I knew was part of the expectation of a new vehicle lease but it was still appreciated. When the deal didn't happen (I still have 1 year on the lease so it just didn't make sense now) Jimmy not only honored his offer, but couldn't have been more pleasant or helpful about it! When I picked up my car, it totally exceeded any expectation I may have had. The paint and repair looks showroom new. He even had the car completely detailed. I wash my car often and this was a special clean up. Mr. Tonelli, like many others I have met in my 6 years of business with Earnhardt, is a man of his word, and epitomizes all the best in customer service! He made me feel like their best customer. Thank you again Jimmy Tonelli and Earnhardt Hyundai for exceeding my expectations. AGAIN! More

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Exceeding expectations! On a recent visit to Earnhardt Hyundai Scottsdale to discuss a trade-in on my Sonata Limited lease, Jimmy Tonelli inspected my car and noticed s On a recent visit to Earnhardt Hyundai Scottsdale to discuss a trade-in on my Sonata Limited lease, Jimmy Tonelli inspected my car and noticed some cosmetic paint scratches and scrapes on my front bumper which I knew would cost me dearly if I took it to a body shop. I even considered the repair myself. I looked up the "how to" on youtube, researched the matching Hyundai paint, primer and gloss by code( which ended up apprx. $200.00 for my time, paint ,etc) and I'm sure that would have been a mess. Jimmy gave me a great price which I knew was part of the expectation of a new vehicle lease but it was still appreciated. When the deal didn't happen (I still have 1 year on the lease so it just didn't make sense now) Jimmy not only honored his offer, but couldn't have been more pleasant or helpful about it! When I picked up my car, it totally exceeded any expectation I may have had. The paint and repair looks showroom new. He even had the car completely detailed. I wash my car often and this was a special clean up. Mr. Tonelli, like many others I have met in my 6 years of business with Earnhardt, is a man of his word, and epitomizes all the best in customer service! He made me feel like their best customer. Thank you again Jimmy Tonelli and Earnhardt Hyundai for exceeding my expectations. AGAIN! More

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Great seevice Jim and Chad did a great job. Things went smoothly and we like the car. We had a follow up item that was handled smoothly as well. Thanks Jim and Chad did a great job. Things went smoothly and we like the car. We had a follow up item that was handled smoothly as well. Thanks More

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