Jim Verdoia
Jim Verdoia at Elmwood Chrysler Dodge Jeep Ram
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Jim Verdoia | Page 9

Service Manager

Elmwood Chrysler Dodge Jeep Ram

625 Taunton Ave.
East Providence, RI 02914

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5.0
115 Reviews

Service Director Jim Verdoia has been employed with the Elmwood Auto Group for 33 years.

5.0

115 Reviews

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115 Reviews of Jim Verdoia

April 24, 2017

Dealership Rating
Employee Rating

Outstanding and professional Was in the market to buy a pickup. Wasn't sure what I wanted, met with Jarred Murphy back in January. Jarred continued to work on getting me exactly w More

by Williamtjones2448
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vincent Asermely , Jared Murphy

May 05, 2017

Elmwood Chrysler Dodge Jeep Ram responded

These guys are the best. Glad you had an awesome experience. All the Best, Team Elmwood CDJR

April 03, 2017

Dealership Rating
Employee Rating

Shady, deceitful Horrible experience with elmwood dodge. Gave me a lot of issues when trading in my leased vehicle because it was in an accident due to a faulty accele More

by Dodge ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 03, 2017

Elmwood Chrysler Dodge Jeep Ram responded

THE ABOVE STATEMENT IS WOEFULLY INACCURATE: You crashed your brand new truck into a house. You cited the reason for your accident was due to faulty brakes and an accelerator. We took the vehicle in and had an investigator from Chrysler look everything over. Upon reviewing everything, Chrysler stated that there was NO ISSUE with the vehicle. The accident was caused by Operator Error (YOU). We still allowed you to trade the vehicle in and to purchase another one. The vehicle with damage you caused was repaired and put up for sale. When we take a vehicle in, it automatically lists the vehicle online for sale (which was explained to you via Facebook Messenger and via the phone) that's why there was simply a Stock photo of the truck and not actual pictures. CarFax IS A SEPARATE ENTITY and the information (which we have no control over) pertaining to the crash has not updated to their system yet. WE FULLY DISCLOSE THE VEHICLE HISTORY REPORT AS WELL AS ANY SERVICE RECORDS WE HAVE to perspective customers prior to their purchase of any vehicle. You were thanked for sharing your concerns and everything was politely explained to you in great detail. THE FACT REMAINS: YOU CRASHED YOUR TRUCK AND DID OVER $15K WORTH OF DAMAGE TO IT. WE REPLACED IT. You should be happy that you were able work the system and that we were professional enough to assist you. WE HAVE A STELLAR REPUTATION and Take claims like this very seriously. For the Record, No amount of money we could ever make from one sale is worth damage to OUR REPUTATION. If you look through our reviews you will see the opposite of what you are claiming. The reason being is, Since 1962 We have always taken care of our customers, stand by the products we sell (even when someone is being less than honest). One of the greatest things about this country is you are allowed to say whatever you want even when you are wrong. All the Best, TEAM ELMWOOD CDJR

Apr 03, 2017

Dodge ram responded

I like the passionate response of taking absolutely not accountability with this. 1. Chrysler never investigated it because the investigator didn't have his tool to plug into the truck. 2. I know for sure you were not able to see the police report where it stated that I said it accelerated all in its own. That the brakes tried stopping it but the truck accelerated 3. I have never met you nor talked to you about this. I dealt with Richie Miranda. So, clearly you have no knowledge of what happened because I never spoke to you. Unless you were told a lie by someone you work with, which wouldn't shock me. 4. Doesn't matter about the car fax being generated on its own. Numerous people have contacted elmwood about the truck and each salesman they dealt with online stated numerous of times that the truck was not in an accident at all. That's after the people asked to double check with a manger and they still came back stating that the truck has never been in an accident. And I have pictures of said conversatYou clearly want to sell it before the 30 days are up after it was fixed because that is when carfax updates its database. And your website has real pictures of the truck on line. 5. You took it back because I was ready to get a lawyer and I believe a lawyer contacted your dealership. Because the day after I was told they contacted your place your place called me and said you will do whatever it takes to take he truck back. Because in the salesmans own words "truck is dangerous". I was fine with everything until I saw you trying to be deceitful and sell a vehicle with the wrong information.

Apr 03, 2017

Dodge ram responded

Now please end all conversations with me. Please don't message me via Facebook either. Which I found very unprofessional as my name is not attached to this. So confidentiality is obviously not being followed by your dealership as well.

Apr 03, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Your issue was addressed several times both here and on many levels via phone, Facebook and multiple times at the dealership. You spoke with both Wayne Bland on the phone and myself via Facebook I can send you the screenshots as well as provide them to anybody if need be. The truck was not dangerous except with you as the driver behind the wheel. There was nothing wrong with the vehicle. You simply aren't taking responsibility for your own actions. Again, we always show customers the vehicle history report as well as service records to any pre-owned vehicle prior to the customer making their purchasing decision. including this vehicle. You saying that the vehicle didn't stop on it's own is not definitive proof that there was something faulty with the vehicle it sounds like you lost control of your vehicle and crashed into a house then blamed it on the truck which was replaced after you caused over $15k worth of damage to it. Say what you want but the fact remains we have a stellar reputation and what you are saying doesn't really jive. Best of luck with your new truck.

Apr 03, 2017

Elmwood Chrysler Dodge Jeep Ram responded

You contacted the dealership's Facebook page directly. You also put up a scathing review that was absolutely untrue in an attempt to damage and slander our company name. You also tagged myself and my teammates who work very hard to take care of our customer base in this review. You called us out and we responded. Now you're asking not to be contacted? I'm not contacting you. I'm directly responding to you calling us out in a public forum professionally skirting around using the word "Liar" because I'm a nice person. As soon as you stop posting absolute garbage, I will stop responding.

Apr 03, 2017

Dodge ram responded

Thank you for the very unprofessional responses. This was what I was looking for. Word of mouth pays a big part in businesses success. The basically name calling and saying you should have gave me a helmet to also saying I drove the car into my house, saying I should go to driving school. All over the Internet where there is track record of this. AgainThank you. I will be sending this all to corporate along to many other outlets. Best wishes

Apr 03, 2017

Elmwood Chrysler Dodge Jeep Ram responded

I thought you were done conversing. Looks like you have more to say. I also love how you site that you only dealt with Richard Miranda then tagged half the dealership in your review. Which was it? Did you only deal with Richard Miranda or did you in fact deal with all of these people? It can't be both ways. The response you received was directly proportionate to the negative energy you are spewing. Forward these responses to whomever you like. We would love them to see how passionate we are about our dealership and our reputation. Given that we don't have a history of anything like this, I'm sure they will seemingly be attentive to what you are saying but in fact it won't amount to much. Again, All the Best

Apr 03, 2017

Dodge ram responded

O I will. Best wishes

April 02, 2017

Dealership Rating
Employee Rating

only dealership we will ever use best sales /service team going , 2nd jeep we have bought from Richard miranda! sales team make things work , service listens ind makes it right, i kno More

by wannamech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Miranda, Scott Jacob , Chris Bessstte, Noel Tavarez

Apr 03, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Great Review. Thank you for the kind words. We look forward to continuing our relationship in the upcoming years. All the Best, Team Elmwood CDJR

March 23, 2017

Dealership Rating
Employee Rating

Great Elmwood dodge was excellent in all areas Jim and Jason verdoia did a great job evaluating and making sure the vehicle was imperfect condition and Jare More

by Bigiss30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jared Murphy, Noel Tavarez, Jason verdoia

Mar 24, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Yes this is a great review. Thank you for taking the time to post it. Glad to see that you had a great experience. All the Best, Team Elmwood CDJR

March 10, 2017

Dealership Rating
Employee Rating

great people got eight vehicles from Elmwood dodge a group of people from owner to service personel. good selection of cars and trucks. if they don't have, they wi More

by nitro5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Miranda, Tee Amaral, Benamino Sciarcon , Noel Tavarez

Mar 18, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Thank you for your loyalty and kind words. None of what we are doing is possible without customers such as yourself. All the Best, Team Elmwood CDJR

February 28, 2017

Dealership Rating
Employee Rating

Great Place to Purchase Cars Elmwood has been my go to place for all of my vehicles in the family. The service is excellent and they are willing to work with their customers as mu More

by Fernandes412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richie Ruggiero Jr., Noel Tavarez

Mar 01, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Thank you for your kind review. These guys are All Stars and really understand about customer service. We are glad that you had such a positive experience at the Dealership.

January 25, 2017

Dealership Rating
Employee Rating

great personal, professional, friendly, easy to talk to Richard Miranda, Dennis Freeman and Noel Tavarez rated excellence in there performance treated me with respect and made me feel relaxed. I would rec More

by JEEP GUY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Miranda , Dennis Freeman, Noel Tavarez

Jan 25, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write such a great review. These guys are the first string players at our dealership. They always go out of their way to offer world class customer service. Please feel free to send friends, family and colleagues as 90% of our business is repeat customers, and referrals. Best Regards, Elmwood Team

January 15, 2017

Dealership Rating
Employee Rating

Best Experience Excellent Customer Care First let me give Kyle credit for setting up my visit to Sherm Jones. Kyle set the stage for what happened next. Sherm and I discussed my vehicle cho More

by maurice m
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Sherman Jones, Kyle Laushway, Noel Tavarez

Jan 17, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Maurice, this is by far one of the nicest reviews anyone has ever left. We appreciate the time you spent at the dealership and love that you noticed our commitment to active duty and veterans who have served our country, as well as our community. We made sure that each person you listed on our team was formally recognized for doing what they do every day. Thank you for taking the time to leave such a great review.

January 05, 2017

Dealership Rating
Employee Rating

Best experience purchasing a vehicle! I recently went to Elmwood knowing exactly which Jeep I wanted to test drive and look at. The salesman was great and honest although I didn't purchase More

by Riles317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vincent Asermely, Scott Jacob , Albert Torres

Jan 17, 2017

Elmwood Chrysler Dodge Jeep Ram responded

Al is one of the best. We love his laid back consultative approach to helping customers choose the right vehicle. He's an asset to our dealership and we appreciate customers such as yourself being so easy to work with. Thank you for taking the time to share your experience. Please let people know to come see Al as 90% of our business is wonderful customers such as yourself referring friends and family since 1962. We look forward to woking with you in the future.

December 06, 2016

Dealership Rating
Employee Rating

Fantastic and Painless From when I stepped through the door until my deal was completed, I was treated like a family member and that nothing else mattered to them as long as More

by Psycho Dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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