Joe Clemens | Page 16

Best car buying experience! From the moment I was looking for a used car at Sapaugh, I was greeting with such professionalism. I told them what I was looking for and they had sev From the moment I was looking for a used car at Sapaugh, I was greeting with such professionalism. I told them what I was looking for and they had several options for us. They let us test drive 7 different cars until we found what we were looking for. Once we picked the car, it was smooth sailing from there. Joe Clemons and his staff are just incredible. I couldn’t think of anything they could have done better. We will always buy our vehicles from Sapaugh. More

by BKIJOWSKI Verified Customer Verified Customer

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CT5 purchase Rich H did an excellent job in explaining everything new on the XT5. I enjoyed his explanations and felt very comfortable purchasing this car. Super Rich H did an excellent job in explaining everything new on the XT5. I enjoyed his explanations and felt very comfortable purchasing this car. Super people at this dealership all around. Glad I found it on the internet. More

by geraldmeznarich Verified Customer Verified Customer

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xxxxing awesome fast friendly service and able to handle any of your automive needs would highly recommend using sapaugh motors for service or sales and that james bu fast friendly service and able to handle any of your automive needs would highly recommend using sapaugh motors for service or sales and that james burley fellow in parts department well what can i say the dealership would not be the same without him More

by MCNAMARAPEACE4 Verified Customer Verified Customer

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Excellence in knowledge, customer service and pricing Incredible staff that go the distance in conscience care of customers, knowledge of their products and competitive pricing. Providing an experience t Incredible staff that go the distance in conscience care of customers, knowledge of their products and competitive pricing. Providing an experience that has kept us coming back exclusively for 16 years to Sapaugh Motors. More

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Amazing I have never felt so at ease purchasing a new vehicle as I felt at Sapaugh. I felt they were honest and up front, not constantly trying to bounce bac I have never felt so at ease purchasing a new vehicle as I felt at Sapaugh. I felt they were honest and up front, not constantly trying to bounce back and forth saying "I'll go back and see what else we can do to get closer to your desired price" - no mickey mouse games played. Everyone was very friendly and actually seemed happy to be there! We have purchased trucks from Sapaugh in the past and this was our first family vehicle and we will definitely return for future purchases. Thank you all! More

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Rich (Richie the K) Konold is top notch Rich has been very good sales person for ten cars. He has shown and given 100% performance and has followed up after each car we bought. My wife and Rich has been very good sales person for ten cars. He has shown and given 100% performance and has followed up after each car we bought. My wife and I value his professionalism and would recommend him to anyone. More

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Best purchasing experience EVER We went in, looking for a car for our son and ended up leaving with one for us too! Everyone was polite and courteous but Rich Konold’s professionalis We went in, looking for a car for our son and ended up leaving with one for us too! Everyone was polite and courteous but Rich Konold’s professionalism and experience at was what sealed the deal. More

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Best Car Buying Experience - EVER! Rich knows cars - no other way to put it. Very informative and patient with us. He guided us thru several models and was very patient with my hundred Rich knows cars - no other way to put it. Very informative and patient with us. He guided us thru several models and was very patient with my hundred questions. He not only knew about his models but also about the competition. He even made sure I got to meet Larry Sapaugh (who, btw, thanked me for my service in the Marines). The dealership is very well coached. You can tell they practice their craft. Everyone needs a car guy like Rich. I only deal with him - I hope the other guys treat their customers as good as he does. Special thanks to the floor manager, finance, service guys and the guys that perfectly tinted the windows. Give Sapaugh a look - they are second to none! More

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Sapaugh Customer Service Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the oppo Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so. More

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not truthful Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or thre Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or three emails a quote was send which we verbally accepted and within an hour sent a wire transfer to Sapaugh account for the QUOTED amount which they received. spoke to them by phone while making the transfer to be sure EVERYTHING was ok. emailed the conformation from the bank to Sapaugh and booked a one way airplane ticket for the next day to get the truck. some 6 hours later received a call saying they didn't have the truck and was already sold. YEA RIGHT sold to someone else for more money! Now it gets better. Joe Clemens and I talk that evening, where he AGREES to make this right and find me a similar truck at the same deal. today I am told it's $5,000.00 more for same equipped unit!!! OH BTW they still have the wire transfer going on a week of almost $60,000.00 and I am out the $425 plane ticket. it's pretty simple to do the right thing on this deal! they chose not to!! More

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