Joe French | Page 105

Purchasing Lease for new Vehicle Neal and I were very pleased with Klaben staff in guiding our leasing of our Ford Escape. They were very knowledgeable and helpful to us. Neal and I were very pleased with Klaben staff in guiding our leasing of our Ford Escape. They were very knowledgeable and helpful to us. More

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Best customer service you will ever have. I have been a Klaben customer for years, and have leased several cars. I love Klaben because a live person always answers the phone, the sales custome I have been a Klaben customer for years, and have leased several cars. I love Klaben because a live person always answers the phone, the sales customer service is great, the folks in the Service Department are all very nice and professional, you can get your vehicle in for an appointment no problem. I have always been treated very well by every single person I encounter at Klaben. More

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Excellent Have been leasing trucks from Klaben Ford since 1996 which was my first new truck ever. Sales team is great and have provided accurate information ev Have been leasing trucks from Klaben Ford since 1996 which was my first new truck ever. Sales team is great and have provided accurate information every time. Kenny King has been my Sales Rep. since 1996 and has been a pleasure to talk to. Overall a great place to buy or lease a new vehicle. More

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Great experience will definitely buy my next car from Mike! Great dealership and great sales person! Work with situation I came to them with and solved all my problems! Actually gave me a better deal than I ima Great dealership and great sales person! Work with situation I came to them with and solved all my problems! Actually gave me a better deal than I imagined! Thanks Mike for helping keep my family safe and making life a little easier by selling me an affordable and reliable car. More

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Customer for life! If your time is precious to you, then you owe it to yourself to make Klaben Ford Lincoln your first stop! Their staff members are like a fine-tuned ma If your time is precious to you, then you owe it to yourself to make Klaben Ford Lincoln your first stop! Their staff members are like a fine-tuned machine, running more than efficient! Don Batten was my salesperson. He was friendly, knowledgeable and very patient. He heard my needs and helped me determine the vehicle that would work best for me, while also making sure it was what I wanted and that I was happy. Richard Klaben also met with me! Meeting the owner at a dealership who wants to personalize a relationship is almost unheard of. He was very kind and genuinely concerned with my satisfaction with the vehicle. Jen Bowen, in finance, already had the paperwork printed when I walked in. She was great, taking the time to answer all my questions and some! This is by far the best car buying experience ever.. I will definitely be back!! Also, Joe French in the service department is pretty awesome too! See him for service. You won't be disappointed. More

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Sales AND Service are top notch! My salesman, Mike Cooney, worked hard to get me what I needed. He did everything possible to make sure I was happy with the deal before I left. I co My salesman, Mike Cooney, worked hard to get me what I needed. He did everything possible to make sure I was happy with the deal before I left. I couldn't have asked for more. This is my 3rd vehicle from Klaben Ford, and the service department really helps to sell their cars. I couldn't ask for a better service team, and the Loyalty Links make servicing my vehicle so affordable, I don't dread when I need something. I just love this dealership and it's friendly and helpful employees. Julie Moore More

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Personalized, professional, and consistent customer service! After a stress-free purchasing experience with Gene Kallmeyer, I began working with the service department for regular maintenance on my Ford Escape. After a stress-free purchasing experience with Gene Kallmeyer, I began working with the service department for regular maintenance on my Ford Escape. I have consistently been impressed with the quality of service and repairs at Klaben. Joe French, the service representative I work with always helps explain the status of my vehicle, and proactively plans with me for what maintenance it may need in the near future. Even during a wicked winter weather, when AAA was unable to help me, two of the service team staff drove 35 minutes to my place of employment to pick up my vehicle and return it to inspect the brake system, and expected nothing in return. Thanks to Gene, Joe, & the entire team at Klaben, you have made me loyal to Klaben Ford! More

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Treated like Family My family has purchased Fords from this dealership for about 30 years. I was the last one in the line, and have purchased 3 Ford at Klaben. I have tak My family has purchased Fords from this dealership for about 30 years. I was the last one in the line, and have purchased 3 Ford at Klaben. I have taken all of them to be serviced there. I always receive a friendly welcome, and the best care of my vehicles. Mike is the greatest with the knowledge of my vehicles, and helps all the time with the best advice for my repairs. I always recommend the Klaben Ford Lincoln Dealership in Kent for anyone who needs repairs. More

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great job I have been dealing with Kenny King for over 20 years. Always has givin' me a great deal. Just sold me 2 more cars. very happy with the deal. He works I have been dealing with Kenny King for over 20 years. Always has givin' me a great deal. Just sold me 2 more cars. very happy with the deal. He works hard to get you the deal you want. More

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Quality Service with a Smile I would like to start this review with the fact that for years I was a Buick owner. Switching to Ford (a Fusion) and getting a new car from Klaben wa I would like to start this review with the fact that for years I was a Buick owner. Switching to Ford (a Fusion) and getting a new car from Klaben was one of the best decisions I have made. Their service, especially the body shop, has been very good. They took my car for repair and I did not have to wait for an appointment. I didn't have it sitting around while I drove the loaner. Their concern for me is outstanding and I am a first time Ford owner. I believe that we owners of Klaben products, all get the same TLC. I have had other new cars and no one has cared for me and my car like Klaben employees have. I will return for my next new car, my next oil change and tire rotation and whatever else I need. By the way, the cookies and donuts in the waiting area are very good! Service with a smile and a treat component. More

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