Joe French | Page 105

Kind, friendly, and very professional staff. Joe French told me exactly what was done to my car for service. He went over all the items on the sheet when my car was complete. My car was washed Joe French told me exactly what was done to my car for service. He went over all the items on the sheet when my car was complete. My car was washed and very clean when returned to me Everyone at the service department is very friendly and professional. I enjoy the beverages and fruit that is supplied in the waiting area. It is a very clean and comfortable area . More

by FRENCH4956 Verified Customer Verified Customer

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New to Klaben I was unhappy with my previous dealership and a friend recommended Klaben. It was quite a drive from West Akron, but I'm so glad I went. I got a great I was unhappy with my previous dealership and a friend recommended Klaben. It was quite a drive from West Akron, but I'm so glad I went. I got a great deal on my trade-in and LOVE my new car! More

by AMYDAWG1 Verified Customer Verified Customer

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60,000 mile checkup and recall I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it might be the shocks. Joe is very professional and listens to all concerns and makes notations about them. I feel very safe taking my car to Klaben for service. Turns out my shocks were leaking and they fixed that issue and because of the recall, I was given a free rental for the day. Tom Alcorn also got involved and they both made sure the car was serviced and I was taken care of. I really appreciate them both and respect their professional opinions. More

by GREENTHUMB353 Verified Customer Verified Customer

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Always a Positive Experience! Great service center! Although sometimes it takes a little longer than expected, the repair is done professionally and right the first time. Who bet Great service center! Although sometimes it takes a little longer than expected, the repair is done professionally and right the first time. Who better to work on your Ford than a Ford trained tech! More

by TJPATTIE Verified Customer Verified Customer

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Scheduled service call Easy delivery right inside, a friendly staff, nice,clean environment while I waited, short wait, car was washed & I was out the door! Thank you. Easy delivery right inside, a friendly staff, nice,clean environment while I waited, short wait, car was washed & I was out the door! Thank you. More

by MMM EEE Verified Customer Verified Customer

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Excellent dealership! A repeat customers to Klaben Ford in Kent I would highly recommend Don Batten and this dealership. All aspects of this dealership have been a pleasur A repeat customers to Klaben Ford in Kent I would highly recommend Don Batten and this dealership. All aspects of this dealership have been a pleasure to work with. More

by JJCLARK21 Verified Customer Verified Customer

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Repair Process The advisor clearly explained the process of determining the repairs needed, and cost I could expect to pay and after diagnosing the concerns he infor The advisor clearly explained the process of determining the repairs needed, and cost I could expect to pay and after diagnosing the concerns he informed me of the action being taken and made sure I was comfortable with everything. , More

by wisemoorejr Verified Customer Verified Customer

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Why I keep coming back! I have been purchasing and had vehicles serviced from Klaben for more than 15+ years. Great customer service on the sales side and post sale, service I have been purchasing and had vehicles serviced from Klaben for more than 15+ years. Great customer service on the sales side and post sale, service side. Jeff Tetreault is my go to guy that makes purchasing a vehicle a no pressure experience for my self, friends and family that I send his way (and who have nothing but rave reviews about Klaben and Jeff). Jeff always makes sure that we get the vehicle we want...did I mention how easy the entire process was and how polite and patient "JT" is? He will go over the vehicle features,explaining any features in detail if you have any questions. I always get reminder cards about service deals and even got a personal phone call to wish me a happy birthday...that's how connected this team is. On the service side, you cant beat the customer service you get from the service team. I've dealt with most of the team over the years and witnessed that other customers get the same courteous experience....Klaben should be proud of their entire staff, and that's why I continue to come back! More

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Oil Change, Tire Rotation and Wiper Motor Fixed As always, fantastic service and great communication received from the service department at Klaben! It's so convenient to drop my car of the night be As always, fantastic service and great communication received from the service department at Klaben! It's so convenient to drop my car of the night before and then Mona calls me when it's finished and ready for pick up! More

by ALW15 Verified Customer Verified Customer

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Joe is Awesome to work with. He is always very helpful. I always get speedy service cause he always meets his appointments as scheduled. Joe has been servicing my families Fords for years. Thank you Joe for always get speedy service cause he always meets his appointments as scheduled. Joe has been servicing my families Fords for years. Thank you Joe for Great service every time I come in. I highly Recommend Joe to all my friends and Family. Thank You again Joe for another Great Job. Joe is one Valuable Asset that keeps me coming back to Klaben for service work. More

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