Joe French | Page 50

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent experience. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. We failed in being prepared for your last visit with the correct parts, letting you down in the process. No excuses. Your time is very important to us, and the distance you travel to allow us to serve you is definitely respected. It was my pleasure meeting you over the phone and ultimately finding a way to resolve your concerns and make right a situation we clearly created. In addition, your valuable insight has been shared with our entire team and will be used to continue our mission of improving the level of service we provide to our guests. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - (216)337-1005 - sbradford@klaben.com

Klaben Ford Lincoln responded

Thank you for your time in sharing this honest and candid feedback as well as the positive marks left. Your gracious remarks about the great service are appreciated. Furthermore, your feedback will be reflected on and used internally to help us find out where we succeeded and areas needing improved upon as we continue our mission of bettering our customer's service experiences. Your time is important to us and our failure to meet the expectations we set led to an inconvenient visit, and let you down in the process. no excuses. I was unable to find you in our system from the name on the review and would like to have an opportunity to speak with you for just a few minutes at your convenience. Your additional valuable insight is very important to us. My direct contact information is below. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 - sbradford@klaben.com

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. We are always more than happy to assist you if anything else comes up. Take care!

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Klaben Ford Lincoln responded

Hi Andria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for the positive marks left. This is shared with our entire team and allows us to know where we are succeeding as well as areas needing improved upon or addressed. After reading your comments it is clear that we let you down in providing the level of service and communication you deserve, no excuses. I apologize for our lack of efficiency in resolving your concerns and not clearly explaining the charges and services leading to your doubts in its value and benefits. It was pleasure to meet you over the phone, gain additional insight, and work to clarify and resolve your concerns. As we discussed, we appreciate your business, but more importantly the relationship we stand to gain/maintain based on your trust and confidence in our customer first culture. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - (330)673-3139 x206 - sbradford@klaben.com

Klaben Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!