Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
1,094 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

32 yrs, 9 mos

Industry Experience

32 yrs, 9 mos

5.0

1,094 Reviews

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1094 Reviews of Joe Hilliard

January 16, 2026

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Joe did a wonderful job of keeping me updated throughout the process. I would definitely recommend the dealership due to him alone! More

by bwt426
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

January 15, 2026

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all of the open door kick panels were covered in greasey foot prints, returned next day and joe hilliard cleaned grease off. driver seat was not back to original position,headlight knob was in off position More

by bill
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Ashley

Jan 15, 2026

Klaben Chrysler Jeep Dodge Ram responded

Bill, Thank you for taking the time to leave such a thoughtful and candid review, and for the kind, positive marks for Joe and me. We truly appreciate you recognizing the quality of the repair itself, and we sincerely apologize for the condition in which your vehicle was returned and for the inconvenience of having to take time out of your day to come back to the dealership. At Klaben, we strive for an excellent experience on every visit, clearly, we did not earn that. Your feedback truly helps us learn and improve, especially when it comes to the condition of a vehicle upon return. I also want to personally thank you for taking the time to speak with me on the phone today; we value that opportunity to listen and ensure your concerns were addressed. We appreciate your business and your honesty, and we look forward to continuing to earn your trust and providing you with the level of care and service you deserve on future visits. If there is anything I can ever assist with in the future, please feel free to reach out! The entire Klaben team and I remain at your service. Jeff Ashley 330.673.3139 EXT 405

January 12, 2026

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Good dealership! Seems to be the best CDJR in the Area!! I appreciate the way they operate and My car just came back and it seems more Solid! More

by ron_heaps
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Recommend Dealer
Yes

January 10, 2026

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Joe was super helpful. Got me in and got me out in a day. Everything was straight forward. More

by mattchaney79
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Recommend Dealer
Yes

January 10, 2026

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Great service. Easy and accommodating. My second lease through Casey. Each time I spent less than an hour in the dealership. More

by Brian.j.dean
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Recommend Dealer
Yes

Other Employees Tagged: Steve Stephens, Casey Shaw

January 05, 2026

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I am a long time Klaben customer. The only mechanics that I allow to touch my vehicle are the professionals at the Klaben service center. Give service advisor Joe Hilliard a call. More

by c.blake
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Recommend Dealer
Yes

December 31, 2025

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Top notch service center with the highest level professionals working on your vehicle, you know it's going to get done right. More

by anthonyschmidt330
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

December 31, 2025

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Professional service personnel! Quick service. I was updated throughout the service process. All the work was explained to me in detail. More

by schaber1162
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Recommend Dealer
Yes

December 29, 2025

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Josh was very kind and polite great customer service! Thanks for pulling my truck to the door since it was so cold today More

by TIM G
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock, Josh McFarland

December 26, 2025

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Awesome experience! Had a wobble to the front suspension and after multiple tests performed , it was concluded a new steering stabilizer was needed. After installation, More

by swansonphoto
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Recommend Dealer
Yes
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