Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard | Page 18

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
814 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 1 mo

Industry Experience

31 yrs, 1 mo

4.9

814 Reviews

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814 Reviews of Joe Hilliard

February 27, 2023

Dealership Rating
Employee Rating

As always, Joe handled my scheduled service in a timely fashion! I have been using Klaben for over 20 years and highly recommend them to my friends. More

by RSIDOTI
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Recommend Dealer
Yes

February 22, 2023

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The service was performed and the vehicle was returned promptly. The service advisor was very helpful. More

by JEAB12972
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Recommend Dealer
Yes

February 18, 2023

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It was a very nice experience, all the service people were polite and very friendly! It was all good! More

by LRJFord
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Recommend Dealer
Yes

Other Employees Tagged: James Arnold

February 15, 2023

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I truly have had the best experiences with Joe and Klaben as a whole. I hate to put race and gender into this. But as a woman who is black I often prepare myself to be taken advantage of in situations that I More

by Jaz&kar5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Artie Gissinger

February 15, 2023

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I have been leasing vehicles from Klaben since 1951 and have always got good service. More

by Duanea532
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Brian Franklin , Joseph Slagle

February 13, 2023

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Kind employees and they work efficiently. I trust them with my vehicle completely! Would not go elsewhere. More

by clairerachel03
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Recommend Dealer
Yes

February 13, 2023

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All your service people are great and concerned with meeting the needs of your customers. They have proven themselves to me on more than one occasion. Great team! More

by odbking
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Artie Gissinger, Tina Kelly, Scott Abdon, Brian Binegar , James Arnold, Matt Caldwell, Amanda Davis, Nikki Ripley, Dennis Terlaak

February 09, 2023

Dealership Rating
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Klaben is amazing! Everyone who works there treats you like family! Amanda, Nikki, Clay, Jim, Matt all helped me with everything i needed. Worked great as a team and re More

by krystie_harris
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose, Tina Kelly, Brian Binegar , James Arnold, Matt Caldwell, Amanda Davis, Jonathon Herman, Nikki Ripley, Dennis Terlaak

February 06, 2023

Dealership Rating
Employee Rating

Had some trouble getting the part needed, but I was kept informed of progress. All completed and the car is running smoothly. More

by JeepGal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Caldwell, Amanda Davis

January 28, 2023

Dealership Rating
Employee Rating

A little pricey to get my car repaired and Joe, the service guy, needs to lighten up a little, not everyone is going to bite his head off. 😁 More

by kstwood1
Service Price Transparency
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Recommend Dealer
Yes
Jan 28, 2023

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review, for the positive marks and for speaking with me. All of this helps us to know how we are doing in providing the level of experience our customers deserve as well as the areas needing improvement. Based on the overall rating it would indicate to us that we did a good job during your recent visit. It also means we could have done better in some way in providing you with an exceptional experience. Many times it is the small things and we would not know unless a guest helps us to see something from their perspective. We share this insight with our entire team and use it for counselling, coaching, and celebrating as we work to get better together everyday. Thank you again for your honest feedback and for speaking with me today. If you have any other questions or concerns please know that I, and the entire Klaben team, are at your service. -Dennis Terlaak Service Director

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