Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard | Page 19

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
814 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 1 mo

Industry Experience

31 yrs, 1 mo

4.9

814 Reviews

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814 Reviews of Joe Hilliard

January 27, 2023

Dealership Rating
Employee Rating

Always helpful and do a great job. Been using them for years. Thanks for the great service. More

by GTSANZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose, Tina Kelly, Brian Binegar , James Arnold, Matt Caldwell, Amanda Davis, Jonathon Herman, Nikki Ripley, Dennis Terlaak

Jan 27, 2023

GTSANZ0 responded

Always helpful and do a great job. Been using them for years. Thanks for the great service.

January 23, 2023

Dealership Rating
Employee Rating

I have always received great service. Service Dept and the entire staff do an amazing job. Thanks Jeff More

by racheter5085
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2023

Dealership Rating
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Dealer was upfront on costs and gave info on needed work without pressure. Positive experience. More

by britrand63
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Davis

January 13, 2023

Dealership Rating
Employee Rating

I can always count on Klaben for consistent, prompt and efficient service for my jeep. More

by Mcarte26
Service Price Transparency
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Recommend Dealer
Yes

January 10, 2023

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Employee Rating

Work was completed quickly and well, but I still have the problem of fumes in my car. More

by Craig
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tina Kelly , Matt Caldwell, Amanda Davis, Dennis Terlaak, Clayton Williams

Jan 11, 2023

Klaben Chrysler Jeep Dodge Ram responded

Craig, Thank you for taking the time to fill out your review. Your feedback is truly an invaluable and essential piece of our customer first culture. I am disappointed that your are still having an issue with your vehicle. Our processes here are designed to prevent you from experiencing inconveniences such as this. Obviously we have failed. For this I apologize. I look forward to speaking with you when you arrive for your appointment. I and the entire Klaben team remain at your service. James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

December 26, 2022

Dealership Rating
Employee Rating

Warranty work was completed and seems just fine so far, do notice slight odor still, but it took along time to apparently receive approval, get the parts, and be scheduled for service. So hopefully after More

by odbking
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Kelly, Brian Binegar , James Arnold, Matt Caldwell, Amanda Davis, Matt King, Dennis Terlaak, Clayton Williams

Jan 13, 2023

odbking responded

You're currently addressing issues and attempting to resolve them while you're keeping me informed .I am also grateful Klaben provide a vehicle to me during this process. I am both very grateful, pleased with and thankful for Klaben's Service Departments professionalism in this matter.

December 22, 2022

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Employee Rating

I love the dealerships customer service and how the staff take care of you when investing into a car rather it's brand new or used. More

by Dawn E Rodgers
Sales Price Transparency
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Recommend Dealer
Yes

December 20, 2022

Dealership Rating
Employee Rating

I was more than happy with the work that was done on my vehicle while it was in for service More

by mking16
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matt King, Nikki Ripley

December 18, 2022

Dealership Rating
Employee Rating

I had to schedule a recall for my vehicle. As always, my experience was great! Joe, my service advisor, is always on point and I appreciate his professionalism. I have been going to Klaben Ser More

by tbagley1
Service Price Transparency
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Recommend Dealer
Yes

December 16, 2022

Dealership Rating
Employee Rating

Klaben continues to provide superior service. There’s a reason I drive 40 minutes for a simple oil change when there are countless dealerships between my house and their location in Kent. Joe Hil More

by RWells
Service Price Transparency
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Recommend Dealer
Yes
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