Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard | Page 24

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
808 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 1 mo

Industry Experience

31 yrs, 1 mo

4.9

808 Reviews

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808 Reviews of Joe Hilliard

June 28, 2022

Dealership Rating
Employee Rating

Love using Klaben dealership and service department for the past 15 + years. Have had always been treated with respect. We have been able to get the vehicles we wanted at a price we wanted. Don Jacobs has More

by celasage2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Brian Franklin

June 23, 2022

Dealership Rating
Employee Rating

Joe is always great. in and out in a decent amount of time as always More

by CARDENSGMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

June 21, 2022

Dealership Rating
Employee Rating

I take my Jeep and my Chrysler Town and Country to Klaben for all service and repairs. Friendly personnel and great service. More

by DLKERR47
Recommend Dealer
Yes

June 21, 2022

Dealership Rating
Employee Rating

I had my Dodge Charger in for its 30k service. I was loaned transportation so I could continue with my busy day. The mechanic found a rodent had chewed wiring and repaired it so I would not break More

by Eric CHARGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Binegar , Matt King

June 15, 2022

Dealership Rating
Employee Rating

Had to wait for about 10-15 minutes before someone waited on me. Once my vehicle was checked in, everything went fine after that. So other than the delay, service went smoothly. More

by jimmygreek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 15, 2022

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your experience at our service facility. I appreciate the positive marks and comments. That being said, your 10 - 15 minute wait for assistance is unacceptable and I apologize for it. This was clearly a process failure on our end, no excuses. We ask for feedback because we want to hear it. Then, as in this case, the comments are shared with the entire team as we work to identify the root cause of the process failure, and then make corrections as necessary. Moving forward, please continue to hold us accountable when it comes to meeting and exceeding your expectations. All of that being said, if there is anything that I can try and do for you at this point, please let me know. Thank you again for your feedback and I apologize for not delivering the type of experience that you should expect and deserve. The entire Klaben team remains at you service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

June 07, 2022

Dealership Rating
Employee Rating

Joe Hilliard is exceptional to work with, he is very attentive to my needs and works hard to get the job done right the first time. I would highly recommend this very experienced, clean and friendly ser More

by Heather L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

June 06, 2022

Dealership Rating
Employee Rating

We were pleased with the service we got. We were called to discuss the issues with the vehicle and asked what we wanted done. We were kept aware of the repairs during the process More

by matthewleewalker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose, Tina Kelly, Brian Binegar , James Arnold, Aaron Gribschaw, Dan Kalifoot, Matt King, Dennis Terlaak, Clayton Williams

May 30, 2022

Dealership Rating
Employee Rating

The service is great my main man Joe H. Is a true professional. I had an emergency and he squared me away in a great time , I didn't have an appointment but I was still a priority. Thank so More

by bdwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 30, 2022

Dealership Rating
Employee Rating

Klaben did a great job and delivered faster than they promised. Great crew and you can tell they care about customer satisfaction. More

by 4thCarFromKlaben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matt King

May 23, 2022

Dealership Rating
Employee Rating

I have always experienced great customer service and reliable quality work at this dealership. Thanks. More

by Daniel M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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